29 November 2023 11:51
This is the absolute worst pharmacy in town. Incompetent staff that are rude, calling and badgering me with specific questions about antibiotics that are prescribed. I’m not a doctor why are you not calling my doctor to confirm or ask questions? Claims they couldn’t get ahold of my doctor and did not fill my prescription. Couldn’t be bothered to call to tell me this. Makes me drive down there with pneumonia only to be told there’s nothing for me. Disgusting.
10 November 2023 18:16
These folks are understaffed … have patience … they’re doing their best … it’s not their fault
06 November 2023 18:11
Lazy staff, trying to avoid work, at 4pm told me they cant fulfill order as we are closing in an hour, they close at 5. Other pharmacy take 15 minutes for same order. Question is why are they open, seemed just dont want to work.

Muhammad and Bev were the members very unhelpful.
01 November 2023 13:48
They said the prescription would take 40 minutes, but it took 1 hour and 40 minutes. Was waiting around for an hour!
01 May 2023 12:21
Worst Pharmacy in Kelowna by far! Customer service is non-existent and very unhelpful.

1.8 weeks ago lost all patient records in their system, having all patients have to call their doctor to validate the prescription.
2. Pharmacist was very rude when asked how long the refill will take.
3. If you want to refill your prescription by phone, good luck with that! They don't answer the phone.
4. It take at least 3 days to get a prescription filled. So hope you don't need it quick.

Just find a new pharmacy, there is much better places to give your money and time to.
18 April 2023 9:10
Called the pharmacy this morning only to be hung up on several times. Called again in the afternoon and was told it would be ready to be picked up at 7: 30. It was not ready. The pharmacist and the girl behind the counter were laughing and looking at me and speaking a language that was not English. Extremely Unprofessional service and seriously considering changing pharmacies!
17 October 2022 2:13
Zero stars.

Had a 1215 vaccine appointment since they don't allow drip ins this year. Checked in at 12 waiting patiently for over an hour for them to tell me I just need to be patient.had to take time off work for this garbage.

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