Loblaws

We ordered a birthday cake for our daughter's birthday party which costed
90 dollars without tax. When my husband picked up the cake it came in a small thin and tiny box which was to be kept open in order to fit the tall cake!
The cake looked okay but when we cut and served it to Children, the sponge was
very dry and tested/ looked like cardboard and frosting was the worst.apparent chocolate cream had no chocolate taste in it.only some brown colored mixture of sugar and oil, bright pink frosting tasted like my daughter's allergy spray! Before trying this cake, I never magined a cake could be as bad

Super unhelpful on the tobacco counter.

They always struggle to find rolling paper and just say we don't have any.

Third time in a row ive had to her the person on counter to look properly

More training needed

Great market
Prices decent
Good deli and bakery. Stopped in to buy for trip to whistler and got all needed plus yummy treats.

I'm not happy with their staff. I felt racism. The fruits and vegetables were not fresh and did not worth the price that I paid.

I've been to a few Loblaws and this is well laid out and staffed. Nice and fresh with lots of good deals around the store. My preferred grocery store in the area for sure.

Solid grocery store. Great meat, nice veggie department and it fulfills all my basic needs including fresh squeezed orange juice.: ') Roof top parking is very convenient too.

Huge selection of everything. Well stocked and very clean store. Friendly staff. Makes my least favorite task seem more enjoyable when grocery shopping here. I recommend.

Very good price - Affordable price for family - there is so many red label half price like they have sandwich for $3 red label

Reasonable price
Good selection including
GF item and light meal option. Kind crew.
I like this place

I used to go there very frequently for lunch breaks but not so much anymore, it's really busy and the club sandwiches are always sold out: (

Prices are a little bit more expensive in compare to other stores but on the other hand the quality of the fruits and vegetables are much better and fresher, you can find some tasty roasted chicken in there if you would like to have some healthy food, and furthermore, you have tons of options of prepared foods in there with reasonable price.

The customer service at the customer service desk is bad. I'd be standing and waiting to be helped, and the staff would be talking to each other like my time is not important. Sometimes, noone is there, and staff in the area won't call anyone to the desk.

This store has a great vibe, different layout and clean. Need different cheese they have so many options!

Used Instacart for 21 items. Of the 21 items 8 were out of stock. I've been thought this with this store before. Will only use them when I have to now.

I had the WORST customer service experience I’ve ever received in my lifetime at this store. If I could give this review zero stars I would.
I did my grocery order online through PC Express to do curbside pick up so that I could conveniently pick up my groceries without having to get my baby out of the car to do a big shop.
When I arrived, I pulled into the curbside pick-up parking spot and called the phone number it told me to call. The operator came on and said it was “unavailable” so I had to get my baby out and go into the store.
When I talked to a sales associate, Lori Fay, about my frustration with the situation, she was extremely rude and lacked any sort of tact or empathy. When the personal shopper dealing with my order came, She proceeded to tell her sales associate that I was “mad that I had to bring my baby inside” while rolling her eyes and diminishing my experience right in front of me. When I called her on how rude she was being, she denied it and argued with me.
When I told her that I wouldn’t be shopping here again because of the shocking lack of customer service, she said “That’s fine! Have a nice day! ”, Sarcastically.
It was mind blowing. When a different lady, the personal shopper (who was nice, I will add) helped me to my car with the groceries, I told her how upset I was with how Lori Fay treated me, I even was in tears about it. I asked her to please let her manager know, so that others wouldn’t have to experience this kind of treatment from an employee.
They also forgot some items on my order, even though I payed for them. But I can’t get ahold of the store to let them know!
It’s really too bad, because I really liked this store, but this experience really doesn’t make me want to go there again.

*** Edited to note that The supervisor, Ryan was very helpful and responsive with this, he called me the next day personally and apologized, and offered me a gift card. When my husband went to go get our groceries, Ryan personally came over and took care of everything for us, as well as an additional gift card. This was very kind, and Ryan went above and beyond to make right the previous experience. Thank you, Ryan! This is the kind of customer service that was lacking previously, so I appreciate it.

Can be more organized … it is difficult to find what you need even they have plenty options.staff are helpful and attentive.

The store is great. Lots of variety. However, staff (some) is direct & rude. Not customer service focused but self-interested oriented. Disappointing because its a nice store

Roomy store. Has everything you could need. Includes a Joe Fresh, pharmacy, housewares and a large fresh produce area.

HUGE, everything is so clean and neat. Bright orange and makes you feel a certain way. Love it!

I had the chicken tenders and onion rings from the hot foods section, both were hard and stale. Very disappointing. They advertise that it’s made fresh daily but after this experience, I doubt it. I hope they can change this for the future.

This place is amazing! I was on my way home from a medical trip and needed to stop to grab some food and this place had everything! I highly recommend this place if you need to stop for some grub or groceries.

Great store, usually have some good deals on meat. Well stocked. Friendly helpful staff. Lots of parking.

Close to home, relatively well priced, good useful products. Points on PC master card are the best!

Either untrained employees or a bad company. I tried to return a pumpkin spice that I later found had some unwelcoming ingredients. I bought it at the Lonsdale location in North Vancouver and assumed you can return items at any location within the return date but was told that is not the case so 3 stars is what they get.

It's always great place to shop. Large store with friendly staff. Lot's of variety. Parking available too plus proximity to other stores for a convenient shopping trip.

Decent, good staff! Reasonable prices and the PC plus helps out in pretty good time if you buy PC and check your coupons on the app, I shop here regularly but am aware of prices and sometimes his Safeway or Save On depending on the week.

Waaaaaay over priced and minimal selection of foods or brands. There is an amazing hot food/deli with tons of options though. They're not very good for grocery shopping but are good for a quick take away hot lunch.

Today I was looking for cream cheese, sour cream and whipping cream which I could find variety of each them. This city market with plenty of free parking lots and clean wide aisles could be a nice place for shopping. Like the other Lablaws stores, you may find good deals on foods and ingredients plus collect Optimum points.

Good place to pick up prepared foods and baked goods for lunch or dinner. Less good for basic essentials - limited choice and stock levels seem to be quite low. There are better places to pick up your household groceries, even at Park Royal. Being at Park Royal it is very convenient for buses though.

I usually like the freshness of their produce and products, yet buying a rotten coconut came as a nasty surprise. I am not that familiar with fresh coconut and how you choose a goid one. I certainly hope they pay more attention to tropical products that are usually costly as well.

CityMarket - Park Royal is an expansive supermarket with a comprehensive array of global food products, and their team is always very helpful and friendly. It is definitely at the top of one's go-to choices in the Park Royal/Ambleside area of West Van for for a bright, modern and convenient food shopping destination. Check out the posted pictures, but they definitely don't do it full justice. Visit today to see for yourself. You'll be more than happy you did!

Dimmer lightings at some areas
selections are very limited
eatery (ready-made/cooked) is great
paying stations have less space around

I'm a loyal PC shopper and frequent PC chain stores. I was horrified that my daughter was traumatized and accused of shoplifting this afternoon because she was profiled by the color of her skin. She was doing self check out and the person monitoring checkouts was scrutinizing her only. She asked if all items were scanned and my daughter told her she could look at the items and counter check. Instead she reprinted the receipt and had the male security run after her in the parking lot confronting her and embarassing her in front of people we know. The receipt showed a charity contribution. Simple common sense will tell you that if a person contributes to a charity, they wouldn't go out of their way to steal groceries. After embarassing and shaming my daughter, even when everything was alright and in order there wasn't even an apology. It is quite unfortunate that this store has racist practices which has been unlike any experience we've had anywhere on the PC system.

Really impressed with the online shopping. Used it while self isolating after foreign travel. The staff and the quality of the food was exceptional. Thank you.

Cashier did not greet me when I approached (there was no line), and then asked me if I had a rewards card. I said I didn't, and then she asked if she could use hers.

They seem to wait until late Saturday to restock shelves. I have gone multiple times on weekend when they are out of items so I had to go to other stores to finish shopping. It is easier to shop at one place so now I just go to the other grocery store. It seems to me that it would make sense to have fully stocked shelves ready before the weekend.

Lablaws City Market is overall a good affordable place for groceries and Sunday Sales! The basics are most affordable here and more so than other grocery stores on the North Shore. Having said that, produce is hit and miss with many selections coming from back east and the world. Same owners have a wonderful market across the street at Park Royal South called Osaka Super Market. This is an Asian market where the produce is fresher with more variety at competitive prices. Not to mention the best fresh seafood available on the North Shore. Alternatively, Fresh Market in West Vancouver has great produce. I personally regularly shop at City Market, Osaka, Fresh Market and IGA all in West Vancouver.

City Market Park Royal is my usual spot for groceries.

They do a number of things better than the median:

1. Their meat department is great - the staff are from the old butcher shop that was in South Park Royal. They know their stuff and are super friendly.

2. They have great Sunday savings sales.

3. The prices for groceries are solid - not worth driving to find a cheaper price for most things, especially if you buy on sale.

4. Great cheese selection.

Overall for quality/price/selection for day-to-day needs, they have it dialed in.

Terrible service for the food service department. I usually order chicken sandwich meal with my friend here. Excited at first, then they suggest chicken tenders instead because they didnt have any chicken burgers. The employee tried to make a sandwich out of it, and were like “no were not getting this”. Employee then said, “3 minutes and its good to go if you want to wait”. Told them no rush. So we waited. Paid, happily ate our meal until, half way through we noticed our chicken was not cooked! Im not only concerned about myself getting salmonella, but other customers as well that would like to enjoy a meal. We threw away our meals. We got our refund. They lost a customer and more after this read.

I’m visiting & shopping from West Vancouver branch.
Their products are fresh with the good price.
Great staff

Very very nice supermarket, I regret not living closer to it. It's so big, it has everything, fresh bakery and pastry are amazing, food quality very high, polite and professional staff, they have a full collection of "no name" and "PC" both of which I like and buy from. Offers they have are sometimes so good that reduces your bill by $50.

Lavazza Coffee Stand not open 3pm on Dec. 30. Went to Starbucks instead.
Ordered potato wedges which were greasy and soft and there was no ketchup in the deli. Hello this a grocery store with plenty of ketchup. Attendent said no ketchup after I paid for the greasy wedges. Calzones are mainly bread dough with a little bit of filling. Very unappealing.
Treated rudely by the floor manager who pounced on me and opened my bags at the check stand as he thought I was stealing. Never have used self checkout in Canada before as I was visiting from USA. I left feeling humiliated. Left the greasy roast chicken on the check stand and went shopping elsewhere.
Horrible customer service.
Go to the USA to learn customer service as we simply are the best at it.

Need to double-check the price when check out, sometimes the price on the tag is different from the cashier.

Little to no fresh vegetables or produce: they didn't even have Brussels Sprouts. If you're looking for produce, head to whole foods across the way or down Marine Drive to Fresh Street Market.

Pomegranates are fresh and hard to eat. Also, 649 tickets are a good way to dissapoint loved ones at Christmas. But all in all. Loblaws at Park Royal is the choice for fine and or affordable shopping.

BEWARE, this store WILL NOT price match other PC store flyers. Not even NO NAME line of products. Strange I know.

On top that the bathroom I used had a NON WORKING hand drying blower and no paper towels.

The clincher, the knob on the bathroom door you turn only indicates the room is occupied, it DOESN'T lock it.

To both ladies who opened the door while I was using it, I say sorry. I can promise you it will never happen again since that's the last time I visit this store.

Quite frustrating that they don’t have enough fruit/ vegetable selection. Overall the market is quite clean

Bought a 25$ gift card, tried to redeem it in front of the cashier and it was defective, they then told me to wait 24 hours to try again and if it didn't work return to the store, so obviously it didn't work and the next day when I returned the woman then refused to give me my money back or give me a new gift card and her argument was "how do I know you won't remember this code in your head and use it later if it does work eventually" even though the code was faulty, very unprofessional managment and attitude towards me the whole time when I was being super respectful and polite. She then said deal with the company itself because "we only sell the cards" perhaps you shouldn't sell faulty cards then? It's sad to see stores like this stealing from people who served our country. Myself and family will never shop at any loblaws ever again.

Superb shopping location, very convenient, all kinds of selections your heart can possibly desire, a very nice place to go for grocery.

I forgotten again, scan much PC Optimum tag That's the sole reason I shop @ places where there are bargains like that. Each of my visit & purchase means something.

Nice shopping experience, bright and conveniently located at the mall. Staff turnover is high. Large deli and bakery with seating area.

Excellent ambiance, however some of the main needs i.e. Fruits and vegetables are really highly priced, especially when compared to their own other brand of Superstores.

Predatory pricing, they have good pricing on some items on other items they are 50% higher than real Canadian superstore

Overall pretty decent store, buy a lot of our groceries from the Park Royal location.
My only complaint would be that some days during lunch time, there are not enough staff to serve in the Deli and Ready Meals section. I've had to wait for a while until someone would be available to help, and by then my half-hour lunch break is almost over! That's my only feedback and I hope more friendly staff become available during busy hours.
By the way, their sushi is very fresh and always good!

Very good place for shopping. Customer services are very friendly and they always welcomed customers with smiles for helping.