London Drugs

I love shopping at London Drugs in general however this LD has unfortunately very incompetent staff. My prescriptions arrived at this LD in June and no one phoned me. The prescription was sitting in their fridge for 4.5 months and no one bothered to check. They even charged a deposit when clearly the prescription was 100% covered by my insurance. I care about my health and prescription drugs and I’ll never come to this pharmacy again. Other than that I love LD and will continue shopping there, just not their pharmacy.

The pharmacy experience really depends on who you get. Most everyone is so kind, and goes out of their way to help. When I booked a covid shot here and they didn’t have the supply, they called me to let me know days before my appointment, and told me what day they expected more stock to come in. When I had an issue where my health insurance wasn’t working with their system, and no one on either end could figure it out, they spoke directly to my insurance company and figured out the error. They easily spent an hour helping me with that.

The only criticism I have is that once I went to pick up meds and the pharmacy tech picked his nose absent-mindedly and then ate it. Disgusting… another time a different tech was rude and unhelpful when I had a question about my allergies and a new medication.

Those two incidents are the only reason for 4 and not 5 stars. Every other interaction has been above and beyond.

Bad location now. Only holds 25% of what they used to hold. Will be going to shoppers now since they’re only a few steps away.

The new location is a major downgrade from its former location down the street. There is less than half the space which has resulted in many amenities taken away from this neighbourhood. Where has all the staff been relocated? What's going to happen during the holiday season when London Drugs would help with Canada Post parcel delivery overload?

Now that London Drugs is next door to its competitor Shoppers Drug Mart, I will be taking my business to them.

I spent three days calling about a prescription that I needed. I couldn't come in to pick it up because I tested Positive for COVID. The Pharmacy phone kept on ringing, and when I tried to speak to the front desk the person was multitasking and on their radio and dealing with customers in person, they eventually just transferred me to the pharmacy which of course just rang and rang. I don't fault the employees at all I know they are super busy but what is going on that the staff is spread so thin at this location? !
I refuse to leave my home while positive for COVID but I also need my medicine, even if this location can't fill it, that is fine. I just need to speak to someone.

Some cheap stuff. Lots of food options. Bought am/fm radio, pack of soap there. Shampoo. Dont shop there all the time. Pharmacy staff is very rude. Ivanka in cosmetics is wonderful

Very helpful staff and excellent customer service. Had to change the cell of keyless remote of my car and Raymond W.the sales supervisor was very helpful and conductive.

Been years been to this L/D location. Happy to be back! Was in the store more than 30 minutes. Managed to get a box of the OkoCat Litter. So happy to have a staff (female) Anelia? To help to stock up few more boxes on the empty shelf with the product. First time ever got help from someone at L/D. Seems like this locations these staffs really go beyond and help. Will be back again!

I love London drugs! They have a variety of products. The tech department is so friendly and well trained. I went to go get my passport pictures taken and they were ready in less than 2 minutes!

This store is the main contributor to blight in this neighbourhood, the facility is not adequately maintained and causes the area to look war-torn

I came here with a sick toddler trying to get a prescription filled. I called in advance to see if they had the medication in stock (as our physician recommended to check first given that it’s a hard to find medication) and they didn’t answer the phone; it just rang for minutes and minutes before I gave up and decided to drive over in person. There are at least four pharmacists working behind the counter and I can hear the phone ringing nonstop. I’ve been waiting first in line for over 10 minutes without even an acknowledgement. Absolutely brutal service - won’t be back to this pharmacy again if I can avoid it.

Lovely staff and the electronics section is very helpful. I do wish they had more environmentally friendly cosmetics.

Pharmacy was the only place around with Tdap for my pregnant wife. Took an appointment over phone. Zach the pharmacist put my wife at ease, was painless, and made sure we walked around for 15 minutes for no side affects.

Great store, small inside though with small isles. Large selection of products. Delivery from here is good too.

I love that this London drugs I always find parking and everything I am looking for, always greeted with happy workers and super helpful.

I like the store.but u get a one star review for putting commercials on tv wearing masks.don't add to the tyranny of Canada under a dictatorship

Well organized and a clean store. Everything is easy to find and there are plenty of choices. Most of the time the staff is very helpful with some very specific exceptions like when it's close to the closing time. It seems that certain employers at the London Drugs become more than agitated and very unkind (especially the male working at the far left cash register quite often). I found this to be a very specific exception. Everybody else has always been polite and helpful to the very end.

Online shopping and pick-up made easy. Things do tend to sell out quickly, so you have to be pretty quick on shopping. Otherwise, a fairly easy process

I was very surprised at how large this London Drugs was the first time I went there. It is deceiving from the outside. It’s 2 floors and has a unique configuration and it has everything you would expect to find and need from a drug store. The main floor is mostly household items and the upstairs has all the electronics. The staff are very friendly and efficient. I regularly shop at this location.
***IF YOU FOUND THIS REVIEW HELPFUL KINDLY “LIKE” IT***

Tonight, January 2,2020, I purchased an expensive DeLonghi convection oven. To my HORROR, the employee assigned to take it to my car SLAMMED IT HARD onto the cashier's counter with a loud thump. Then he SLAMMED it onto a trolley to take it to my car. I said to him something to the effect, "Hey, be more careful with it. " His reply was that I could return it if it's broken and say it's his fault. I didn't say it, but I thought, "Obviously, I can barely walk due to severe osteoarthritis. I am due for hip replacement surgery, every step is painful, and this guy doesn't care if he inconveniences me. " After I purchase something, it's MY property. Here he was causing potential damage to MY property. This fact didn't occur to him.

UPDATE: I will return the convection oven to the store because I read that convection fans are delicate and can be easily broken. The only reason I drove from West Vancouver to the East Hastings location is because the Park Royal location doesn't have that model in stock. Now I have to return it. Inconvenience, indeed. By the way, I think the word the manager was looking for in his response is "demeanour"" not domineer.

This is my neighbor location that I shop at for over 30 years. I went in to buy some snack and price match an appliance with a flyer.

The manager spent a few minutes lying to me not the same product. And I even pulled it up from the walmart website and showed the specs and same pictures as the box.

I can tell he wasnt going to give it me. It says they have it at the store and he says I have to call. They put him on hold and he pretend to talked to someone. And he ask do you have this brand. Whoth out the model number. Theres about over 10 items for the brand. He says oh no sold out. He took 30 seconds. Really? And then I left my purchased and other stuff and went to another london drugs that helped me. For curiosity sake I went to that Walmart and they did have them in stock.

I know the hy louie family kids that are old now (london drugs, IGA) and had aunts that worked at their distribution center back in the 80s and I used to go to the distribution center all the time as a kid.

I kind of though this was a disgrace.

This location was not ready to be a designated pick up location for Canada Post parcels. You have to get your parcel at the front counter which is also used for gift cards, cigarettes and general purchases.
The staff have to pick up the parcels from the basement so that adds to the wait.
I know it’s not the staffs decision to have it this way but it’s such a pain. Plan to send double the amount of time than you usually would have at the regular post office.

Went there today at around 6: 00pm to get flue shot, and when the lady at the counter asked i think she was the pharmacist, she says I prefer not do it today ask them to come back another day.

The music that they play here is better than most nightclubs in Vancouver. Staff are very friendly and helpful.

I have to give this store location a 5 out of 5 for their customer service specially the store manager.

Limited amount of product, and things that they do carry are never in stock. Staff are rude, and would rather stand around talking to each other than help customers find items in the store. I guess we’re shopping at Shoppers down the street from now on.

I love the green deal from London Drugs. This location does a great job downstairs to sort all the things they get, thanks for the visit. Their 3 bags (plastic bags, styrofoam, and other soft plastics are always full. They don't seem to have the space to have the same recycling station and signage than the location in Olympic Village or at Broadway and Cambie although it could solve much in terms in signage, even though people are the one not paying attention most of the time.

Horrible passport photo services, my passport photo was rejected by the embassy, yet the store won't refund the passport photo fee, claiming only Canadian passport photo is guarantee under store policy. Awful & irresponsible customer service, unprofessional service and waste of $15 to pay for an useless passport photo there! Such a SCAM!

I hand my prescription for mouthwash to the assistant. She informs me it will take one hour to get it. One hour. One hour to take a bottle of mouth wash, put a label on it and hand it to me. London Drugs will surely be out of business once Amazon does online prescriptions.

Experienced one of the worst customer service experiences i ever had.
Therefore, I use the experience to train staff on how not to represent yourself or your employer to customers or guests.
Have a good one!
UPDATE: I went back to the store to purchase a cell phone and to see what would happen this time. I am pleased to say that I was: impressed with the service I received from a lady called "Hazel" in the camera department. This lady knows how treat a customer. She deserves a raise!
Thank you Hazel!