Lonsdale and 19th Medical Clinic

It’s impossible to get through to get an in person appointment. I was on hold for 1 hour and gave up. You can book a phone appointment online, what a joke. How can a Dr do anything other than a prescription refill by phone? They rarely call on time and if you miss the call, you can’t call back.

Honestly, there is all of 1 good doctor here I've seen. The others did not make me feel like they listened to my concerns very well and 1 even dismissed me.

Further to that, its very hard to ever book appointments over the phone. I put up with this for one good doctor, but its not worth it anymore.

Sign outside says NO APOINTMENT NECESSARY - once you walk it they turn you away with NO WALK IN ACCEPTED - this review is only based on that

We absolutely LOVE Lonsdale and 19th Medical Clinic staff and doctors. I have been going here since I was a child and now I am bringing in my own family. They are so understanding and do their best to fit us in when it's urgent, despite being very busy. They are wonderful and our to go to! Thank you for all you do to help your patients!

I have been visiting Lonsdale & 19th Medical Clinic with my family for 30 years. The care is excellent, and with certain medical conditions, the doctors at this clinic have been the first to diagnose, often missed by other care providers, and when required, referred timeously to the correct specialist.
I would never consider visiting any other medical office.

Just want to say a bit Thanks to the reception staff and the doctor on duty today. I came without an appointment, after being sent back from the LifeLabs because they didn't accept the prerequisite form I had for a test that was time sensitive. I came to the clinic and although they were fully booked, they were very understanding and the doctor saw me between the appointments and helped me fill out the right form. Really appreciate the empathy of the staff today.

Do not go here. There is zero care for patients at all. Nobody cares here about you. DO NOT GO. Nobody answers the phones, nobody calls you back after doctors tell you they will, find another clinic that will be happy to look after you!

The doctors here are so lazy. I have severely infected tonsils and I was told to just drink tea by Dr. Carla.it's so unprofessional to just brush off a patient. Unbelievably lazy service I had to go in the next day to beg for a swab test they wouldn't even let me see a doctor? (I went in the second they opened) and sent me home with a swab test to bring back in, which is a complete waste of time, my tonsils are so infected a doctor would just need to look at them for a second to know I need antibiotics. It takes way too long for them to get anything done here. I've been in excruciating pain unable to swallow or talk and I have no idea when or if they will even prescribe me antibiotics. My friend had almost the exact same experience as me 2 weeks ago when she had strep. I recommend going anywhere else for help this place is so useless.

Complex process for walk ins. In order to book a visit, you'd need to have a negative covid test as of April 2023. Odd because I can go to urgent care, ER, regular physician's clinic, dentist, lab, etc without requiring a covid test. Then they will schedule a call. If the doctor thinks you need a throat swab, you'd need to book to go to their clinic, and swab it yourself. There's no option for a health professional to swab
it for you.

Such a great service! Receptionist I was talking to was absolutely officiant and kind!
Thank you for understanding my situation and booked appointment for me with Dr. Bieg.
Dr. Bieg is so knowledgeable, professional and helped me immediately.
Thank you very much!
Will definitely come back and recommend your clinic to my friends and family!

I absolutely love the ladies that work at the front desk. They are incredibly helpful and efficient with everything they do. Many thanks.

I’m honestly shocked by the negative reviews. My experience as a walk in patient has been very positive for the following reasons:
1. They actually pick up the phone quickly. This one alone already puts them above a lot of medical clinics out there, where you are on hold for eons.
2. I can always get an appointment on time. I have a family doctor but the earliest appointment is always weeks away. Half of the time I go to Lonsdale and 19th/17th for urgent matters, who will usually have a same day phone appointment and in person within a day or two.
3. The doctors always arrive on time, which actually makes this clinic a unicorn since almost all doctor appointments at other places make you wait.
4. The staff is incredibly kind and knowledgeable. I’ve had numerous experiences, where they went above and beyond to get me an appointment or some record that I needed.
5. They seem to have very good systems. Vaccination records are uploaded directly to the government’s website, amongst other things. Just none of the painful, paper pushing stuff I’ve had to deal with at other clinics.

The people running the Lonsdale and 19th/17th are doing a fantastic job. I actually think other clinics should learn a thing or two from them. Thank you for taking care of my family and for being so reliable when the medical system seems to be in disarray. Just knowing that you are able to talk to a doctor when needed is a huge relief.