MacCarthy GM Terrace

Avoid this place at all costs. I booked an appointment for a safety inspection and a vehicle appraisal two weeks in advance in order to have my vehicle transported by a moving company. They called the day before my appointment to try to cancel it because the only qualified person to do the safety decided to go on vacation. I called everywhere within a four hour drive of my location and every certified inspection place was fully booked. I went in for the appraisal and they backed out of that as well because my car was a Mazda. I informed them of this over the phone when I made the appointment. I live almost two hours away from the nearest town.

While I can understand and appreciate the fact that mistakes happen, their unwillingness to be held accountable and help me in a stressful situation was very disappointing.

Under new ownership or management? New policies and service team cannot be trusted with maintenance or parts for the return of a fully functioning vehicle.

Thank you for the awesome service yesterday and for helping me find warranty info without me even asking!

Bought auto parts and went to go return only to learn a! $100 dollar re stalking fee! For parts that we’re already in the shelf for probably years! So beware if you buy something from them if you end up returning the parts you’ll only get a portion of it if you wait a month or more I think it’s bad for bussiness it’s understandable if the parts are special ordered/Mcarthy gm has put a post below to react to my review but hasn’t reached out to me yet this day today Jan. 07.2022 still today no one has contacted me again Dec 22 2022 I don’t think this company cares or will ever

Next time we need to buy a car that will be the only place we go. Outstanding AC. Thank you Sharalyn and Boyd for Outstanding services!

They sold me a good used car at a great price. Staff was helpful in their knowledge of the car and the help they gave me in financing.

Had a buddy bring in a truck for a head gasket and truck did not make it 20 km from shop was charged for a diagnostic and givin no answer as to why the truck failed again

Ariana and Renita were absolutely awesome! Made buying a vehicle an easy, stress free experience!

Drive 130kms to arrive in time for 1030 service appt, it's now 1: 45 and they still haven't touched the vehicle.
Super disappointing service

My mom fell and broke her wrist.the family had to get her to Kitimat for surgery when even transit wasn't running the roads were so bad.

Cory from Parts was able to find me a set of already studded tired in good condition. And Will from Service was able to facilitate my mix up's on my rim size allowing me the use of the gm courtesy car to get the proper rims and figure out a time slot for me at next to no notice.

I wouldn't have even gone looking at the dealership if it weren't for Nathan's Facebook Marketplace post

Next see if parts has the pontiac vibe fog light relay I need in stock

Service has been the worst I've experienced in the nearly 20 year's of owning a vehicle.

Took over 5 hour's to do an oil change and diagnostic on my door handle. Came back to get warranty work done on the door handle since this is the closest gm/chevy dealer and they only had half of the parts needed for the appointment - didn't notify before hand even though I was sent a confirmation text about the appointment days before. Was told the appointment would take about a hour to hour and a half and again took over 5 hour's.

Hopefully they can assess what needs to be done to fix their service department.