Martello Tower
2 reviews 1011 Beach Ave, Vancouver, BC +1 604-688-9222 www.martello-tower.com suggest an edit
14 June 2023 12:16
Horrible, horrible management service. Insulting attitude, rude and irresponsible. Worst building manager ever!
She sent us a notice on May 24 that maintenance workers will come into our apartment for bedroom window fixing on June 6 between 8am - 5pm. On June 6, we waited for the whole day, no one showed up.
On June 7, when we came back home, our apartment door was wide open and a worker was inside our bedroom doing the work, and he kept the main door open the whole time! The manager didn't inform us about the rescheduling and worker just came in WITHOUT PRIOR NOTICE AND PERMISSION TO ENTER OUR HOME.on June 13, she sent another notice that the bedroom window drapes installation will be scheduled on Jun 16, between 10am - 4pm. On Jun 16 today, NO ONE SHOWED UP AGAIN. When we talked to the building manager about it, she said she sent us an email at 9am on Jun 16 for it.
She rescheduled it the 3rd time to June 19, next monday between 10am - 4pm.and she claimed that it is not a promising date either. She will only inform us on the day if it is changed again. What a service! As a building manager, how could she not know about the scheduling? How responsible to only inform us on the day!
We also had a wooden floor issue in our apartment. We sent an email (as she always requested in writing) on Jun 1 about it, but up to now, there is still not response about it. They seem not to care about what needs to be fixed in there unless it affects the property value.
Overall, very very poor service and extremely RUDE attitude from the building manager. If you want to rent here, you need to reconsider!
She sent us a notice on May 24 that maintenance workers will come into our apartment for bedroom window fixing on June 6 between 8am - 5pm. On June 6, we waited for the whole day, no one showed up.
On June 7, when we came back home, our apartment door was wide open and a worker was inside our bedroom doing the work, and he kept the main door open the whole time! The manager didn't inform us about the rescheduling and worker just came in WITHOUT PRIOR NOTICE AND PERMISSION TO ENTER OUR HOME.on June 13, she sent another notice that the bedroom window drapes installation will be scheduled on Jun 16, between 10am - 4pm. On Jun 16 today, NO ONE SHOWED UP AGAIN. When we talked to the building manager about it, she said she sent us an email at 9am on Jun 16 for it.
She rescheduled it the 3rd time to June 19, next monday between 10am - 4pm.and she claimed that it is not a promising date either. She will only inform us on the day if it is changed again. What a service! As a building manager, how could she not know about the scheduling? How responsible to only inform us on the day!
We also had a wooden floor issue in our apartment. We sent an email (as she always requested in writing) on Jun 1 about it, but up to now, there is still not response about it. They seem not to care about what needs to be fixed in there unless it affects the property value.
Overall, very very poor service and extremely RUDE attitude from the building manager. If you want to rent here, you need to reconsider!
24 May 2023 21:09
The owners of the building use it as a cash cow to milk us renters dry. Maintenance issues are never attended to unless there’s a risk of damage to the value of the building. They recently replaced all the windows with new ones that obstruct the once beautiful views by placing a large black bar right across the middle so they can save money. They took down the blinds and refuse to replace them leaving my south facing unit exposed to sun from about 4: 30 am in the summer. They didn’t send an email when the workers were going to come so they just barged in at 8am when I was naked. There was a leak in my bathroom ceiling that caused water damage and they refuse to fix the damage. The toilet handle falls off once a month and I have to open it up and fix it myself because they refuse to fix it. The cleaning staff locks the elevator at morning rush hour so you have to wait forever to get down the up to 31 flights of stairs. Neighbours are always moving in and out also locking up the elevator constantly as well. Basically any basic services that you would expect in a functioning rental apartment are absent in a pathetic attempt to recoup the money lost when they massively overpaid for this apartment building a couple years ago.