Martin Street Outreach Centre

Awful, more geared to junkies. UNPROFESSIONAL! There is no real health care to be found here. It's extremely political comparing your medical needs to another patients, clearly confidentiality does not matter. The receptionists are awful, the doctor was 2 hours late and terrible and a complete waste of time. Interior health is a dumpster fire

I asked Martin St to help me get forms done for licence. Three different times I was told three different things. They have gone out of their way to make things more difficult and Dr Friesen treated me like a criminal. Not acknowledging anything I was saying and be very standofish. So four months later and still no letter sent and I’m about to be kicked out of the place I’ve rented for 8 yrs. With everything being done I believe that a biased letter will be sent even though I passed all my tests. This is my life and Martin St instead of helping hindered the process and now I’m left staring from scratch bc I have no faith that a un bias letter won’t be sent.

My sister just walked out upset. They took everyone in before her and took people who just walked in before her. Absolutely disgusting! My sister is native

I was transferred to this office due to a move. My fist intake appointment as well as fist actual doctors appointment went really well. Unfortunately the appointments after that went down hill and that is putting it lightly! I had to remind the doc to give me my script on one occasion. The same occasion I was told I would be sent for an ultrasound. That was last June but just had the ultrasound a couple months ago. And no this was not due to lack of doctors at ultrasound clinic. The ultrasound clinic only receive my paper work in November Unacceptable! Yes it did take a little time after to get in and that was due to shortages but I understand that. I have been clean and sober for multiple years and still am! A few appointments in I was accused of relapsing due to dirty test. I had given them a list of medications I was given under another care provider (before undergoing a procedure with a dentist) they didn’t put the list into my file and was given to them at least three times. As well as on 2/3 separate occasions over a year I took a quarter of a muscle relaxer. I work at a very labour intensive job. It is very hard on my body and at times causes great pain. I lost my take home privileges and am still on multiple day witness due to their mishap and accusations. I was told they would retest and get to the bottom of things. But am still waiting for this to take place this started last Oct! Then was told there was a doctor/ doctors in Kelowna that if they could not get to the bottom of it in their lab they would send my file to them. Still nothing. Negligence like this can ruin people lives! Lastly the last few appointments have been taken by a female doc in the at the clinic and the level of rudeness each time was unbelievable! The first time trying to write it off as a one off. People have bad days, nope the next two appointments have been the same. I can not speak for every doctor at the clinic but as an over all experience it was not good at all. I will have a new doctor as of June 1 thankfully. I hope your experience will be very very different!