Mary Brown's Chicken

I place an order online, went to pick it up at the said time on the website, the order wasn't ready for another 10 minutes. Well I stood there waiting for my order I watched the kitchen staff the one lady run her hand through her hair with her plastic glove rub her nose and then take four pieces of chicken strips and put them on a tray to be served to a customer with a very same hand in the same movements.

I confronted the staff at the counter immediately about this and the lady giggled and laughed out loud embarrassingly. I told her she needs to go correct that situation immediately and that your food handlers can't be touching their face and rubbing their nose with plastic gloves and then handling people's food with the same gloves. She stood there and nodded at me. I waited and then I repeated it to her that she needs to go deal with this immediately. She finally went behind the counter after me telling this to her a few times and out of sight of me talk to the other lady not quite sure what was said but the other lady did change her gloves. After that the food handlers behind the counter where seldom seen for the next 8 or 9 minutes seeming to make themselves invisible to people watching what they were doing

Mary Browns should find this repulsive and upsetting and even those locations are franchises They're a direct reflection of Mary Brown's business model and service, and the franchise has responsibility to Mary Brown's to uphold their standards. They're obviously is a lack of quality control and hygienic control with Mary Browns. If you check other reviews of this particular location this is not the first time food handling issues have been brought up in the reviews. Up to over a year ago this has been a problem subject for this location.

I once got pulled over by a cop for speeding, and he said to me if I caught you once probably means you've done it a thousand times before you got caught. I'm sure this food handling issue is exactly the same thing.

Went for the Monday deal also got a order of wedges but when I got my order they gave me fries instead, when I came back to the front they insisted I said fries and wouldn't give us wedges. Our spicy chicken sandwiches were not tossed in hot sauce just a small squirt on bun. Music was also very loud. Would not go back to this location

The food was alright. Chicken was cold and soft, zero crunch whatsoever. The taters are so big that they’re not cooked all the way through.

Chicken was hot and juicy. Special combo was a good price. Girl brought me the mashed potatoes 5 minutes after the chicken? Only 1 person working during lunch hour? Restaurant was very clean.

Went to get A few side kicks sandwiches and saw one of the workers grabbing my chicken out of the machine with they're bare dirty hands after touching the register, counter top and not washing, I'm disgusted and appalled, will never go here again. Had it once before and it was sub par. And still sub par

Food is much more tasty than expected thats why i am doing this review otherwise i dont have that much time for review but really i like the food very much that make me to do a review from hactic schedule much much appreciate the staff efforts

I have ordered Sidekick sandwiches and they are so tiny! I have been charged over $4 for each tiny sandwich. They don't look like the advertised pictures. My first and last experience at Mary Brown’s Chicken!

The food is simply not very good. Everything tastes so bland and the decor/ambiance match that very well. I had to try this place to know what it's all about, but now that I know, I wish I hadn't tried:/

Best quality chicken, friendly staff.very cooperative and kind manager'Gagan'. I will definitely visit again

Entire order was wrong, half measured only thing they got right was the pre made coleslaw. They offered me 5 dollars for my 65 dollar order. Trash.

Absolute garbage service. Call in an order still not ready 30 mins after the time they said it would be done complete garbage.

Had the best chicken in mary Brown’s. It was juicy, served fresh and hot. Customer service provided by the staff was an A. The lady who served me was so cheerful and helpful. I would definitely come back and would highly recommend this place both for the food and service.

Delicious chicken. Only ordered through Uber Eats but it's always delicious
LOVE the tater poutine!

First time at this location and front staff - Lexi - was amazing- polite and efficient. What an amazing way to be introduced to a new place

Staff are awful, came in on April 21st at 9: 30 pm. Staff messed up both sidekicks putting multiple buns on them and sauce so the bread that was dry was on top of soggy saucy bread that was on the chicken? Definitely not made right, was a to go order so happy we checked. Waited 15 minutes when they had 1 other order to prepare. One staff wears earphones on the phone, one looked annoyed the whole time and the one at the cashier didn’t even give me the sauce that came with it. So many issues in 26 minutes of being there, definitely not going back to this location.

I ordered a combo on the app but there was a bug when I paid, the amount showed 0. I went to the store and tried to pay in store but the employee told me that the price 12.99 was only available on the app, if I want to pay in store, I have to pay extra $5. I tried again to pay on the app but it still didn't work. Why should I pay $5 more for the same thing because of your app bug! Then the next day I successfully ordered the same combo at another location, while this location still has the same bug. Also, this store is supposed to open at 11: 00 according to their opening hours, but the app order for this location always opens after 11: 15, while other locations are all able to order at 11: 00

Chicken was average, the thigh was kinda dry. The table and the floor wasn't cleaned/swept from previous day. I saw food on the ground when I dined in earlier today. They don't have a soda machine, so they serve the pop by cans and charge 11 cents for the deposit and recycling fee on top of it, then plus tax. If you guys don't want to invest a pop machine and this is your way of serving drink, then you should not charge the customer for the deposit fee. Very sneaky!

Picked up a 13 piece feast on Friday and received 7 wings, 2 backs, 1drumstick, 2 thighs and 1 breast. A $50 dinner and more than half is wings. I never received a return call or email about this. Take business elsewhere. Here a add on to review 2 days later they are quick to reply on a review for all to see but no reply to email like requested.