Mercedes-Benz Nanaimo

My review is for the service guys, they did a great job, found the problems and fixed them, and answered all my questions. I forget the mechanics name, he drove a sprinter van himself, and is an absolute pro.

I wanted to write about my experience with Nanaimo Mercedes Benz
I found a jeep wrangler with all the items I was looking for they had n the lot. Had been looking for over a month. Had reached out to Cole in sales several times. After a few emails I took a drive to Nanaimo from Vancouver to have a Look and get in a test drive.
Several emails later we agreed on a price and I came to pick up my jeep wrangler.
The moment I got there it was smooth sailing
From sales to financing then insurance. Jeep wash polished and waiting at the door. It was all buttoned up and I was on my way 1.5 hours later. They even picked me and my dog up from the ferry! Thank you Cole and the rest of the Mercedes team. Job well done.

This is a hard one to decide on how many stars. First off, brought my car in to get the turning signals working. Turns out it was a computer problem so the mechanic said he hard wired them. Good news is the turn signals work, but when you put on the brake all the turn signal come on. At least I have turn signals. They also checked out the car, I asked them to do it since I just bought it. Bad news, springs were broken, clutch was shot, brakes needed replacing. Brake fluid needed changing because of water in it. $6500 in total repairs was the estimate. I said I’ll pass thank you. 6 years of driving this smart car, Calgary and back 6 times, countless road trips, plus using as my daily, I decided to redo the brakes. When I took off the wheels The brake pads, rotors, and drums still had lots of life left in them. I checked out the spring while I was under there and the springs must have healed themselves because they aren’t Broken anymore. And the clutch was never changed. It is now 7 years since it was checked out. Still all good. Ordered spark plug seals from them on Thursday for my other smart car. Checked out there web page, it said they were open. Just drove 85 kilometres to go there and they tell me parts and service isn’t open on the weekends. 170 Kms round trip. Got to do it on Monday now.

I'm a disabled driver and I wanted to get the hand controls Mercedes supplies installed on my car. Apparently they have no technicians certified to install the parts. In a further act of dismissal zero attempt to arrange for a certified shop to subcontract installation. As a person in a wheelchair life has countless little impediments, I am intensely disappointed.

I have a good experience with finance department and their finance manager as i had to transfer ownership and buy extended warranty for my 2020 sprinter. Everything was great, plus professional customer service.

They will be trying to take every dime out of your pocket. I am long time customer of mercedes since 2002 this is my 4th vechicle from mercedes. Not going to get anymore mecedes. Not good at all. No respect anymore

I come in to get parts and/or service my classic Mercedes-Benz. I always feel welcome, am offered amenities and get a customary car wash or a shuttle. Great service!

Absolutely atrocious service. I took my car in last year to have a SAM module replaced as a leak had ruined it. They had my vehicle for 3 months, trying to get any updates on the status of repairs was brutal. We finally got our car back only to discover they hadn’t actually repaired the leak and the same thing happened - our brake lights, headlights, indicators and windshield wipers stopped working on our drive home in the pouring rain. We took our car in before New Years Eve and still do not have it back. Communication again has been absolutely disgusting and we seem to be no closer to having our vehicle back than we were in December of 2022. My trust in what they’ve communicated to me at this point is nonexistent and I cannot stress this enough - do not take your vehicle in for repairs here.

I had a flat tire to change.when they put a new tire it was under pressure and I had to go to gas station right after to put some air to it.there was no valve cover either.
Their car wash was messy too, not good wash.
Considering my other experience with other benz dealer.it was my worst.
Don’t go back.