Mercy Medical Clinic - South Surrey

Do not visit this clinic. I had a traumatizing experience with the female walk-in doctor who refused me any care in treating a hip injury. She told me it was my responsibility to find a family doctor. I asked if she thought getting a family doctor was within my control - yes.

I hope no one else ever has to experience her.

Absolutely awful! I went in after being sick with a cold for over 7 weeks. The ‘Dr. ’ went with what seems like her go to diagnosis of acid reflux. When I told her my entire family has had this cold for weeks, including my 1 year old son, she got very defensive saying ‘I have made my diagnosis with the training I have’. She clearly does not have a lot of training. I will never go back

It says "walk-in clinic" on a maps and on their banner in the store, but there's no walk-in options at all.

100% not Recommended Staff never pick up phone calls I was trying to make my appointment i tried calling them so many times they didn’t answer my calls once i was in the clinic front desk ladies were very Rude and front desk ladies don’t understand English Very Bad clinic im disappointed

Very pleasant receptionists, very efficient and friendly doctor, don't understand all the negativety.

Im sure most of the doctors are fine physicians, unfortunately the owner doesn’t care if his staff know what the doctors provide. What their level of care is and they will take your money without double checking that the doctor you’ve been placed with has the necessary skills to take care of you. He will also be very rude to you when you are trying to figure out why you paid for a service you weren’t provided. I placed a complaint at the college of physicians, which I was told was added to an existing claim on this clinic. So my recommendation, especially if you are traveling here without insurance, go elsewhere. The Care Max has urgent care doctors and clinic doctors and they charge you after your appointment when you are required to pay. Better care overall.

And since you can get rerouted to the other 2/3 Mercy Medical clinics and they won’t warn you. Beware We thought we were making an appointment at the closest but our doctor ended up being at south Surrey. Not convenient especially when we needed an in office visit.

This review is specifically for Dr. Chen. I can’t believe the unprofessionalism of this clinic. I called in order to get a prescription filled. Called the pharmacy it was supposedly sent to. No prescription. Called the clinic again, the receptionist said she would talk to the doctor. Called the clinic again a few hours later. No prescription. Called the clinic again and they closed an entire hour before their closing hours posted. So don’t even bother with this clinic as the doctor can’t even do his job.

Surprised to read all these poor reviews. Happy with location and easy access. Called and they answered promptly. Made an over the phone appointment for the next day. Dr.called and listened. Made an in person appointment for the following week. In person visit was right on time. Dr was down to business and referred me to a specialist. Specialist called me back the same day. Mercy Clinic followed up with a call in the evening. I was pleasantly surprised!

I just got verbally abused from a doctor who supposed to help people instead of making people feeling worse. Based on her voice, her age is around 40ish, but the way she worked, and her attitude was worse than a 10 year old kid.

She lied or tried to hide her name to avoid a bad review. So if you need to see a doctor, do not trust this place.

I requested to talk with her manager, so if you still see this review 1 Star, it is exactly how much they care about you & me.

My Mom was referred to this office by her regular doctor. Dr. Martin claims he doesn't understand my Mom's English. He had her come back several times because he couldn't understand her. I finally went back with her. It's a 30 minutes drive for us in each direction, every time they want her in the office. Nothing is ever done. She was referred for tests, but this clinic never followed up and keeps asking my Mom to come back to see the doctor. I don't see why we have to see the doctor repeatedly and no action for CT scans is ever made.

The front desk staff were nice in person, but they only offered phone call appointments despite me saying that the issue could not be diagnosed over the phone. It's impossible to actually see a doctor without multiple appointments