Metro Green Dryclean and Alterations

Worst customer service ever! If I could give it a zero star I would. She literally ruined the only top that I had for sisters engagement party and instead of apologizing she was yelling at me being racist using foul language. I had to come there more than 6 times just to fit a small top for myself and each and everytime she ruined it more and more and would shush me and would tell me she knows what she’s doing she wouldn’t even listen to the customers needs. SAVE YOURSELF AND YOUR FABRIC AND DONT GO TO THIS PLACE!

DO NOT COME HERE. They destroyed my skirt. I had a very expensive skirt which i just bought and I asked them if they could alter it. It was a bit loose so I asked them prior if they could take it in and make it look good. I asked them prior if it will look bunched up or ugly if I took the waist in because I didn’t want the material to bunch up and they said no it won’t. They took in 3 inches of the elastic in and charged me $42. RIDICULOUS. When I picked it up, the slit which was supposed to be by my right leg on the side is now in the centre in between my legs at the front. Also, the fabric is all bunched up at the top which is exactly what I asked them prior wouldn’t happen that they said and confirmed won’t happen but it did. It’s bunched up at the front and sticks out. The side seams of the skirt are now in the front and back looking disproportional. My entire skirt has been ruined. When I asked them to fix it or give a refund the lady yelled at me and said they won’t do either and that it is my fault. She kept blaming me for being skinny and taking in 3 inches. Staff kept blaming me for wanting it altered. Kept blaming me for being slim. I explained to her that I asked the staff prior if bunching would occur or if it would look bad and she said she didn’t care since it’s my fault that I wanted the waist smaller so of course it would look bad. I told her if you knew it would look bad if I took it in why didn’t they suggest anything to me before saying yes and taking my money? I can’t even fix this now as they’ve cut the elastic to make it shorter so there’s no way I can just unstuck what they’ve done. I can’t return this skirt in the store nor can I ever wear it as they’ve completely ruined my clothing. I’ve wasted so much money coming to them. While the lady was shouting and arguing at me, she tried to grab my phone from the counter as well. Completely unprofessional and mumbling angrily in her language. I Will never ever come back and I strongly recommend you guys never come here and trust their services. They’ll take your items, charge a ridiculous price and will not take accountability to fix it. Do not waste your money there are other services nearby which you’re better off going to. Trust the negative reviews about this place.

Went to get my pants hemmed. Other places take a couple days or even weeks. I got my pants from aritzia hemmed and returned in under 24 hours and for a reasonable price as well! Dropped off the day before in the evening, original pickup time was after 6pm next day, however I called next day around 11: 30am to ask if I could pickup around 12: 30 instead of 6 and they were able to rearrange my hemming no problem. Pants came back fitting perfectly and stitching was great! Will definitely be back to hem more items:)

WORST customer service I have ever had, the owner/boss is very arrogant and does not care about customer service at all. She does not take responsibility for anything. DO NOT go here.

I took a chance on this place despite terrible reviews. I left 4 items for dry cleaning and they separated them and lost one pair of pants. First they called to say I had to pay extra when I collect them, then when I went to collect them they charged me the extra money but only gave 3 items back. Then they tried to convince me that I actually only left 3 pieces until I noticed my pants hanging up on the rack in the back and they gave me them back to me. My clothes were not clean when I looked at them when I got home either. The staff are rude as well. Take your stuff literally anywhere else. I'd give zero stars if I could.

Edit: Gave this place a second chance and they double creased the lapel of my vest. It was so obvious. Whoever is pressing needs to be retrained.

Original post: First they handed my husband the wrong clothes, thankfully I got mine back but somebody else’s did take a trip to my home. When I took my clothes off the hanger I realized that they had totally ironed a double crease into both legs of my wool trousers. The back left leg crease is slanted and noticeably off centre and visibly different from the other leg (which is also not correct but less so). The person pressing doesn’t seem to have a clue about the correct placement of a crease along the centre grain line of the fabric (which can be double checked with an old fashioned measurement) or how to remove an old crease line. It doesn’t ruin the pants as I easily removed both creases myself but fixing it myself didn’t save me the time and effort I was paying for, nor indicate the attention to detail or expertise I expected. This would have been a total pain if I had been trying to fix this in a hotel room while on work related travel.

Brought in a blouse and jacket for dry cleaning and stain removal, cost $40 but none of the stains were taken out: (There were actually new marks (sticky spots like from tape) that were not there before.

Cited almost $200 to clean two dresses with nothing particularly exciting or difficult about them. No visible price menu, and reading reviews suggest completely different prices are being offered to others.

They altered some pants for me and it was well priced however one leg came undone. They fixed it at no cost and with no hassle so I would recommend them.