Metro Motors

Professional advice and service
they provided me with the most competitive pricing possible
al hosegood and staff including travis from icbc were all i could ask for
top marks for metro motors ford

During the cold weather I had sensors and alarms so they got me in immediately. Excellent advice and no serious issues luckily.

Two brand new wiper blades were changed but it was worse than the previous one. Was it brand new blades?

The staff in the Service Dept. Are very knowledgeable, friendly and courteous. The work is done in a timely manner and they always text or call as soon as my vehicle is ready. I have dealt with Chris and I think Dennis and they were very friendly and helpful!

The techs and work carried out were satisfactory. The main problem with metro motors is the customer service. Continuously having to call for updates and no one ever calls back. It’s almost impossible to get hold of anyone. I’ve given them a few tries now but will be going back to another ford dealership.

Honest place with excellent back end staff, wish they improve their booking system so you can avoid interacting with the reception

On the morning of Saturday, November 12th, 2022 I went to Metro Motors Ltd. (Ford) with an emergency request! Both of my headlights had died on me within a week of each other and I couldn't drive at night until I got them replaced. (The second one died on me as I was driving home last night.) I dropped in and the fellows in the service department (I think it was Sean and Chris) heard my cry for help and delivered the best car service experience I have ever had! Sean took me to the parts department, I paid for two bulbs and he installed them for free! The whole thing took about 20-30 minutes. Thank you so much! If I could give you more than 5/5 stars, I would. I will keep coming back and would recommend Metro Motors Ltd. (Ford) to anybody!

Amazing service at the service department! Metro Ford took care of our cars and provided 5 star service at every step!

Excellent buying experience with Tom Mendel at Metro Motors!

I would highly recommend choosing them for your next Ford purchase!

This is the only place I will take my vehicle as they are honest & straight up. Never any BS or surprises with these guys

Verry Happy with the vehicle and the service from Terry was outstanding, from beginning to end

Mike Dickenson was very knowledgeable about the features and very personable. We enjoyed dealing with him.

THE MOST helpful and friendly guys I've met! Very efficient and professional, the best service my car has received and I would defiantly come back and use them again. I would highly recommend them to everyone! Thanks guys

Always great service at Metro Motors.
Friendly & very helpful service desk. All the Chris's are great in assisting me.
Thanks.

Took my ford here for an oil change. My advisor was Sean Gupta. Very friendly and approachable, and despite the fact that they were busy, Sean got my car serviced quickly and saved me a lot of time. I found the service rate to be very affordable compared to many other places. I also noticed that they don't engage in push marketing for additional services for your vehicle, which can significantly increase the cost of your visit. This was pleasant to see for a change. Will recommend M. M. Ford.

Very kind service at the counter, quick and easy procedure for my recall (didn’t buy the vehicle there, they are closest dealership for handling the recall). Offered me a shuttle ride to and from my office. Not needed but good to have the option.

Misleading diagnostic fees. It is a minimum $75 to check on any single issue. All I wanted was a quote to fix the front heated seats, passenger heat which wasn’t working and the door code panel was coming off. Just to check on those issues was $267. The quote for parts and labour are on top of that.

I have always taken my vehicle to Metro Ford for service. Basic service is always efficient but the vehicle inspection and report that they include with the service is what I like most. Communication is great, labour hours for any items I ask them to address are always fair.

This place is full of con artists. No better than a no name hole in the wall garage. The owner won't reply to negative reviews but takes time to reply to all the spam fake reviews claiming they are happy customers. Clearly does not actually care about customer service and making things right when they rob innocent people of their last dollar.

Thanks to the Metro Motors team for making my first new car purchase extremely easy and fun. From the first time walking in the showroom I was met with great customer service which never faltered from start to finish. I can't recommend this dealership enough. No markups, no pushy sales tactics, just helpful people looking for what works for you as a customer.

Went to them to get my side door fixed. Made it very easy and provided me with an exceptional loaner. I got my car back and was extremely happy with it.

Purchased a New Limited f-150 from Metro. Have been dealing with this company for 30 years and they never disappoint.

My salesman lied to me and then sold me a vehicle that wasn’t checked over. Never again will I deal with this dealership again

Took Sally in because she was fussing when shifting down into 2nd. Metro did an adaptive shifting reset and she shifts smooth and sexy now! While they had the laptop plugged in they turned up the boost 6 lbs.can really feel it when the v-teck kicks in

Great friendly service and my car was ready within the time indicated.
Will be back for sure.

After going to two other lots without success, Metro had exactly the vehicle we wanted. Tom gave us all the details. Matt and Jason dealt with all the registration and payment details. When we picked up the truck three days later we were given great training on all the features that new vehicles have. The insurance agent got us set to go. Thanks to all!

Love our new F-150 Powerboost, Metro Ford made the experience friendly, helpful and quick. Thank you.

I'm very happy with the service I received. The staff are very friendly and helpful. I have been getting my car serviced there for quite a while and I have never had a bad experience.

Dave Mallinson goes above and beyond to make sure you get the vehicle you want at a price you can afford. Been dealing with Dave for 15 years and all the staff at Metro are exceptional!

Just had the battery of the 2020 F150 replaced and everything went smoothly!

I just bought my 3rd truck from Metro Motors. I wouldn’t go anywhere else. Doug Philip is great to deal with. Always friendly and happy to see a customer. Metro’s service department is also great.

Highly recommended dealership. Nick and the management team are true professionals. Loving the new Hybrid Maverick.

Quite unsatisfactory in regards to service. Needed to change appointment 2x. Parts were (2x) not correct and couldn't be installed by another party, executing the repair. Promised courtesy car was unavailable, resulting in great difficulties to get from and to. Staff handling the situation very unprofessional, during my complaints.
Hope, other customers have a better experience.

More than met my expectations, service was excellent! My salesman, Tom and manager Paul both honored everything they promised.no surprises. Under mrsp and they even threw in a tire swap no charge.tires were done same day so same goes for service and parts department. 5 stars for all!

I recently bought a Ford Maverick XLT Hybrid from Metro Motors. I would like to thank them for providing me with top notch service especially in this current car climate. Tom Mendel was my salesman and was a true professional. Buying a new car and dealing with salespeople can be daunting but Metro Motors and Tom made the process quick and easy and were highly receptive to feedback! I am happy to say that they have made a life long customer and I am looking forward to dealing with them in the near future!

Always dependable servicing. On time and willing to do a couple of extra service when things occur unexpectedly.

Great Dealership all around from sales to service. We only buy our cars from Kent and the great staff at Metro.

Quick friendly and cooperative we’ve been taking our fleet of cars and trucks here for quite some time never have a problem always been leaving with a smile thanks guys

Just purchased a F-150 Lariat from Mike Dickhenson yesterday. Mike was definitely the best dealer that Ive ever had. Very fast response on my questions and trying to help me lots.
Would definitely recommend Metro Motors.

I bought a 2021 f150 through Doug Phillips the no pressure salesman. Doug was very knowledgeable in the truck that I was buying I would definitely recommend Doug and this dealership

Great Staff - Parts, Service, and Sales Dept. - Parts staff goes out their way to be helpful beyond the staff I've dealt with at other dealerships. These people understand customer service. Special "Thank you" to Mike, Wilf, Norm, Dave and Ken! Bravo!

The Metro Motors team is a top shelf organization.
A very professional group of individuals who clearly care about what they are doing. From the lot attendant to the sales professionals to the business office… you guys are just great.
Thank you!

Amazingly professional team, put me in the car of my dream. Tom from sales has been helpful and fast to offer a good deal and Matt got the finance I wanted Really appreciate you guys and will be back for more

Metro Motors provides great service. Our experience with their sales and service staff is excellent. The only reason I'm giving them 4 out of 5 stars is their parking situation is awful for service appointments.

Metro Motors is by far the best Ford Dealership I’ve ever dealt with. I’ve owned a Ford since 1986

Brayden from sales and Kevin (sales manager) were very helpful. Had a great deal with my f150 plat. Thanks again!

I gave this dealership 5 stars because I did not want a bad review for the whole dealership. I travelled over 800 km (round trip) to get this truck. A deal was made through email so I knew exactly what the cost was and had a bank draft. There was a different manager on the day I went. He came to me and told me that he had a local buyer who would pay full price, get servicing done there and would buy parts and accessories there and I would not. What would his owner say if he did that? I was with my partner and he was GM for a Ford dealership for 20 years. He was mortified at what this man said.
When he realized his mistake he profusely apologized. It was too little too late. I walked into the dealership happy, excited and left upset. In my opinion this man was too young to be in the position of Manager, he had no people skills.

Great experience with Metro Motors. From the moment we contacted them the service was prompt and professional. Doug, the sales rep was quick to understand what we wanted and make it happen. All in all a great experience and would definitely recommend this company to anyone purchasing a car.

Usual servicing from Ford. Friendly staff and they take every precaution with covid. Courtesy shuttles also prepped for covid. I asked for a small accessory from my trunk that I lost and they just gave me the replacement. Couldn't ask for better.

They did my recall for my brake cylinder which was done. My main concern since 2 years ago was, when I do a hard brake, my steering wheel shakes. I have a plan from them and it covers my brakes until 2021 of July. At first they don't want to change my brakes since it was not due but since Judy Jobse stepped in, she realizes what a client needs and she addressed and resolved the problem. Now we were happy and have a piece of mind. Thanks Judy Jobse! Job well done and also the team. Also Kudos to Tony Bjerkness for being my shuttle service, he is so kind and respectful.a God fearing guy with lots of funny stories. Thanks Tony for giving me a safe back and forth trip!

I love dealing with the people at this location. This is my second car I have bought from here and they have always treated me well. The service department is another area that people that work there are very helpful.

I appreciate that when I phone, I am always able to talk to a person without being on hold. I like that a courtesy vehicle is offered to me as that makes a significant difference to who I choose to go to for repairs. I have been dealing with this location for over 15 years and have always had good service.

First time in this location. I bring two cars for oil change. The service was fast, finish ontime, both cars was washed on the end.
Best price, best service.

Big shoutout to the great team here! Someone hit my car and I posted about it in a Facebook group-chat. Eric saw it and went out of his way to help me get my car fixed.truly an exceptional experience, I would definitely recommend to a friend and will be coming back for my service needs in the future! Thanks so much Eric and Metro Motors!

Their body shop has a problem with quality control. Got into a minor accident so my dad and I took it to their body shop for repairs. When we picked it up the front bumper was sticking out and misaligned. We left it there for them fix it. When we picked it up, only one out of two complaints were fixed. Bumper is still misaligned.

The main shop also did an alignment, but would not include a tie rod in the ICBC claim. Had to pay out of pocket for it. Once picked up it still pulls to the left a bit. I wanted it fixed here because if it had a bent knuckle or anything, these guys should be the best at making the repair. Apparently not.

I went into this dealership to factory order a vehicle, this was the first and only dealership I've ever been to which would not negotiate on the MSRP. If I would have purchased my vehicle from this dealership I would have paid more than 8% above their cost, other dealerships were willing to sell for 2% above their cost as they said it was an 'easy sale' and all the had to do was place the order and recieve the vehicle.

Michael Barzegar is a great sales person. He listened to exactly what I was looking for and delivered on his word. I highly recommend working with Metro Motors and Michael on any new or used vehicle purchase. Thanks Michael and MM. Also Tim from service was great to deal with as well.

I purchased a truck from Metro Motors and they were great to deal with. Michael B.in sales, and Kent, made sure all my needs were met and the whole process was stress free. There were a few others that I dealt with as well, in finance etc. I'm sorry I don't remember your names but everyone was awesome. I would highly recommend talking to Michael if you are looking to purchase a vehicle.

Best experience at a Dealership Ive ever had, huge thanks to Terry, Paul and Peter. Never pushed the sale and got me into a great truck at a great deal in a little over 3hrs! Very happy and would recommend this dealership to anyone. Now I just hope this Ford doesn't fall apart ;)

Excellent staff. Sales and sales manager sat with us for quite sometime to understand what we needed and what we would spend and managed to tailor perfectly to our needs instead of just upselling. Both Nelson and Kevin were excellent. Keep up the great work.

The owner is a total creep! Completely inappropriate and unprofessional.
Spend your hard earned money somewhere else!

First off my 2014 Focus has been nothing but problems. Body shop attempted multiple times to no avail to fix my hatch rubbing my bumper. Next would be the whole dual clutch transmission issues. I've had 3 clutch assembly replacements and 1 transmission control module. Doesn't feel good to have my first brand new vehicle to have so many issues

Went to look at a car that I saw online. When i got there the car wouldn't start and the sales man (i think dave) told me that the price that was on the website was incorrect. He was not helpful at all and very rude. Would not recommend going here if you want a good sales man that will go the extra mile to help. Basically pushed us out the door when I said I couldn't afford that car.

Been dealing with Metro Motors and Alan Hosegood since 1976. Allan is TOP SHELF. Chris Service Advisor in the Diesel FANTASTIC.

Metro Ford is my garage for seventeen years found them to be worthy of calling honourable dealerships service and more

Nicole Bullock was amazing. She made the whole process of buying our new car stress free. She was knowledgeable, funny, & got us exactly what we wanted. I would recommend her undoubtedly.

I took my vehicle in for routine service on October 2nd, 2019. They went over and above. I had a cracked plastic piece on my bumper which they replaced and never even told me about. I just ended up noticing that it wasn't cracked anymore. You're all amazing! Thank you so much!

Incredible service. The management team is always accommodating and helping me get the best service on my vehicle. The service department has always been honest and are great at troubleshooting any issue.

I want to give zero stars but that is not an option. Bought a used Expedition in May that had some cosmetic imperfections that made me not want to buy it. Salesman Michael told me all of those imperfections would be taken care of under the 1 year bumper to bumper warranty so I bought it. Went in for paint on the front bumper, but when they realized it actually was from an accident (which they certified accident-free) they had to replace the bumper. They are now telling me that none of the other stuff that they said would be taken care of can no longer be done because they spent too much on the bumper. Manager Kevin called me a liar as it is my word against his salesman's word. Make sure you get EVERYTHING in writing if you do buy from them, but I feel sick to my stomach as to how I have been treated so I recommend going somewhere else to buy a vehicle.
EDIT: "The latest issue you have experienced (several months after purchase) was caused by a coffee spill and unfortunately was not able to be covered under your Ford warranty. " This is 100% false. I bought it with the cupholder lights not working. Kevin told me the only reason Metro is not fixing it is because they have already spent too much on my vehicle.

Friendly, vibrant service at this dealership! Everyone is a pleasure to work with and they know their stuff!

Conveniently located. Note: they have limited parking back near the service entrance. They do have a shuttle service that I used to get a ride home. The staff were friendly and helpful.

I did not give a 5 star rating because they did not perform all the recalls needed. When I made the appointment, I knew of only one recall but apparently there were two. Both with the doors yet they did only one. When asked, I was told it "both are an all day fix" yet on the receipt, it says only 1.8 hrs was billed? Why tear open the door to fix the latch but not the lock? Both are active recalls.

This is not your average local car dealership. This place is a diamond in a rough, not only you get greeted with a smile and respect, you genuinely feel like the sales rep trying to help to find a vehicle that suits your needs and budget not just for a sake of "closing a deal" like other dealerships.
Matt was great at providing me with time and space to decide what vehicle should I purchase and never rushed me into closing the deal. He was knowledgeable about the cars on the lot and was able to answer all my questions and guide me through my options. Upon the purchase, Matt followed up with me a couple of days later to reassure that the newly purchased vehicle is functioning as promised and I'm still satisfied with my new buy. I'm happy with my experience at Metro Ford and I am sure I will buy my next vehicle here again.