Midway Mazda

Sales manager was extremely rude. Keep on emphasizing to just buy the car instead of giving the any trading price or showing the option. While i was choosing the car, he was questioning my intention on purchasing. I would say no sales attitude and manners in manager.

I’ve had an incredible experience at midway mazda this time around, it all honesty it’s hard to find a dealership
that is accommodating and just overall helpful and lovely! Kim & Kari were amazing to work with! If you need anything i recommend working with Kari and kim
will
help with all
things business! Thank
you thank
you thank you:)

It was my first time buying a car and my experience at Midway Mazda was incredible! From the moment I walked in, the staff was professional and kind. Simranjot was very attentive to all the questions my parents and I had and made me feel comfortable as a first time buyer. The full buying process took a few days but the dealership had open and clear communication all throughout. While I did the paperwork, the staff ensured I knew all my options and helped me configure the best set up. Before finalizing, they made sure that any defects were taken care of and I walked away with a shiny used car that will last me a long time. Thanks Sim!

10/10 buying experience at midway mazda! Serge, Kim and Neil were really helpful and patient during my time at the dealership!

They always responded to me right away weather it was email or text. Serge is definitely the salesman you want. He knows what he’s doing.

Had a great time trading in my car for a CX-30 at Midway Mazda, all thanks to John Pacheco! John was honest, knowledgeable and great fun to work with. He really goes above and beyond in all aspects and I am beyond happy with my new car!

Go to Midway Mazda - and be sure to ask for John Pacheco!

Serge, the salesman was just the best. He was very professional and kind and explained to me in a way I understand

Recently bought a 2013 Mazda 5 as we needed a bigger vehicle. John, Serge and everyone we talked to were so great and made it a very easy-going experience.

Thanks to James and all of the staff at Midway Mazda!
The whole experience of buying our new Mazda 3 was very simple and we got the trim we requested in less than 2 months. They didn't try to oversell any options and the price was what we expected based on MSRP on the Canadian Mazda website. They were polite and there was zero pressure. James even went above and beyond, offering to let us test drive his personal vehicle as there were currently no similar models available on the lot for test driving due to the current vehicles shortages which are out of any brand's control.
When our car arrived James took an hour of his time to go over how all of the systems worked, from the speakers/audio to the heads up display.

Excellent experience with Midway Mazda in this 2 weeks. Nice and friendly service, fast response. John is 11/10 sale and he is Very professional.

Got my cx30 last week, the whole process was fast and smooth，really good dealership！Thanks a lot to James, Simranjot and Jennifer! Will come back and recommend them to my friends.

This has been the best experience I have ever had a dealership …non pushy, very professional, knowledgeable and patient. Serge was my salesperson and I would recommend him to anyone! Everyone at midway Mazda from sales to financing to insurance was just excellent …thanks guys loving my new car!

We just bought a new Mazda CX 50 from midway Mazda And everyone from Neil to Jennifer- in finances- to Serge- in sales- were awesome! It took us a while to decide back and forth! But they were patient- thank you for that- to help us make the best decision! Absolutely recommended!

I came to the dealership in pretty urgent need of a new vehicle, as my last one had broken down. I told John what type of vehicle I was looking for, as well as my lifestyle and needs, and he was able to show me some great options that really suited me! The service from John and Jennifer was impeccable and allowed me to comfortably pick out a vehicle that was right for me with no pressure:)

One week later, I drove home in a Mazda 3 that I am very happy with!

If you are looking for someone that knows how to help you find the right car, definitely ask for John!

I have purchased 2 new vehicles from Midway in the past 2 years.
Absolutely the best service. My salesman John Pacheco and the service and support staff have been outstanding. I will never take my CX-5 anywhere else for service. I highly recommend this dealership

I’ve only had two cars so far. One a nissan that the nissan dealership did a really terrible job with and endangered my life. Putting in wrong belts and the wrong break extenders that caused it to blow the break line. Nissan made me feel terrible as a customer all the times I went in.i finally made the choice to buy a used mazda 3 from a friend. From day one of taking it in for inspection and getting any repairs and maintenance done its been amazing. Dan in parts and services is my go to guy. They have done great work and treated me super well since day one. If a mistake was made it was fixed right away. If work or advice was needed they have been more then willing to help. I will be a mazda owner for life because of the experiences i have had with my car and this dealership. I can’t speak for everyone but they have done so well and been so professional with me! Very good people highly recommended!

I got my new car with Kingsely & Jennifer! They were so professional and kindly persons! I really happy get my car with them! My next mazda will be with them:) thank you so much Kingsely, Jennifer!

I am very impressed with the service from everyone at Midway Mazda. John in particular went above and beyond to make the process smooth, and was very accommodating. He was able to get my CX-5 much faster than any of the other local dealers. John was very knowledgeable and made the process fun too.

Two weeks ago, I urgently needed to find a reliable used vehicle. Fortunately, I was greeted by John after stopping in at a few other dealerships. Flawless, unparalleled service, far and above any experience I had with previous sales teams. He has already surpassed any expectations with his follow up and customer care. It will be years now before I need to shop for a vehicle again, but I am confident that the ease of this experience will be impossible to match. Thank you John, we love our CX-5!

I have purchased my second car as used one, 2016 Dodge Grand Caravan here. I am very much satisfying everything, customer services, prices, cleaning conditions, car maintenance services, and etc. Like new car! I definitely recommend you going to buy any other cars that you want.

Especially, I very much appreciate for a dealer, Mr. Serge and a business manager, Jennifer, and other staff. Everyone is very friendly and they are very professional.

Thank you so much for your help!
Always all the best for your work!

Thank you

Services at Midway Mazda is top notch. Eric was able to help me with an instant booking whereas other dealerships were booked for 3-4 days. They also did a complementary drop off and pick up from my home while my car was being serviced. Absolutely recommended.

A dynamically large thank you to John, Jennifer, and all the staff here at Midway Mazda. Not only did I receive fantastic service but an incredible deal that completely undercut the competitor in Langley.

John and Jennifer were able to save me at least $12,000 when measured against an offer from their Mazda competitor. To say I was shocked is an understatement. Knowing how badly I was getting screwed at the other dealer made me understandably quite upset but wonderfully relieved at the same time seeing I was in good hands with people who value my time, money, loyalty, and patronage.

John even went the extra mile via returning $26 I left in the car by sending me an e transfer of his *own* cash. If that’s not excellent service, I don’t know what is.

All in all, I was incredibly satisfied and look forward to getting my cars from this dealership for quite some time. Thank you to John, Jennifer, and the whole team at Midway Mazda!

Scumbag dealership. Posted the ad saying nothing wrong with the car. When I checked out the car, it had multiple issues. Wasted half a day

Navigating the car market in its current state was not an easy task but John took such good care of me. I was having issues with my 2012 Ford Escape and was ready for a new vehicle but nervous about how much the upgrade was going to cost me as a student. The moment I walked on the lot John treated me like family and ensured I had realistic expectations. Being a young woman trying to buy a car alone, obviously I was worried about getting the wool pulled over my eyes but I did not feel this way in the slightest while working with John. I am now driving a 2017 Mazda CX-3 and I have never felt better about an investment.

Thank you so much John and Midway Mazda!

I will be back when it is that time again!

Wonderful car buying experience! Everyone was incredibly friendly, helpful, and knowledgable through every step of the process.

Great customer service, very professional team!
Special thanks to Jennifer (Office Manager) and Victor (Service Representative)! Thank you Midway Mazda for your Great Job!

If you're thinking of buying a Mazda this is the place you want to be! Exceptional staff all around- Kingsley was fabulous and helped me through the purchase of my new car. He spent a lot of time going over all the features and how everything worked. Absolutely no high pressure selling that you find in most car lots. I cannot recommend this dealership more highly!

Horrible experience with this dealership. I called them regarding a used car they post online and asked if it’s in good condition. They told me it’s great only to get me all the way there (2 hours back and forth from downtown) when I got there, they said sorry this car is in junk condition. So basically they lie to you to get you there and then sell you something else!
Horrible

Bought new CX-30 from here just recently. Shawn was the one helping us with the purchase. All went smooth and nice. The end price was given right away and there were no unreasonably high fees in it. Overall happy with the car and service!

Dealership unprofessional
Bought mazda mx30 gs full electric car a week ago
Battery work not that good
2 time for day to changer that battery
They won't help

I was referred to John by my sister who also purchased a vehicle from John at Midway Mazda. He is extremely knowledgeable, patient and kind. He made the process easy and fast.

Throughout the whole process of purchasing the vehicle I never felt rushed into anything and he never tried to upsell me on anything. He always made sure it was what I wanted. And the car suited my needs. Once I purchased the car he even went as far as buying a personalized gift for my 5 year old daughter. It was extremely thoughtful.

Would recommend John at Mazda for any of your vehicle needs. I absolutely love my new car and I am so happy with my whole experience at Midway Mazda.

Best car buying experience we have ever gone thru!
John was amazing right from the moment we called!
He made the the buying process and easy decision for us!
If your looking for an easy process! John will be your guy!
And Jenn from the financial side was an angel!
Together they made the experience a blast!

From my first touch point with John Pacheco there was trust and confidence. John was very knowledgeable, proactive, patient and professional. My experience purchasing a new Mazda CX-3 was stellar! John picked me up at the ferry with an enroute stop at RBC so I could formalize the purchase at Midway Mazda and return to the Gulf Islands. Needless to say, John exceeded my expectations!

Kari, my salesman and the staff made my buying experience a pleasure. He was very knowledgeable, and he found the car I was looking for.
Love my CX-30.

Excellent customer service (service advisor) and excellent mechanics in the service department. Had an oil change done and the mechanic provided a thorough report of my vehicle and other things it needed. They even took me out to the vehicle to show what they were talking about. Dealership could use a better waiting room though.

Got my vehicle serviced here, team was courteous and helpful, would request dealership to have seating space for the clients who are coming to get their vehicles serviced

We visited Midway Mazda because they had a lot of used CX-5 to choose from. Upon our arrival we were introduced to John Pacheco who was very professional and welcoming right from the beginning. He wasn’t pushing us in any way, he gave us all the information we needed and answered every question. We were really happy to meet him after our previous experience from other dealerships. Even our doggo who accompanied us through the whole process was so excited to see John again when we came back to pick up our new car.
Overall it was a great experience and I wouldn’t hesitate the next time I need a car to see John again. Thank you and rest of the team!

Midway Mazda blew me away. What great customer service they have. They are effective and personable about your requests. I purchased a preowned Nissan today and couldn't be happier. Shoutout to Kingsley, who helped me get it all sorted out. He answered my questions/concerns with respect and went above and beyond. Everyone else there also contributed to my positive experience. Thank you all so very much.

Sales not clear about the features available. Bought a CX-9 and they said it's got LKAS same as what Honda and Toyota offer but that's not the case, confirmed with Mazda.

Not assisting with getting the Mazda loyalty bonus despite the then Finance Manager telling me that he will get that processed.

Seems like a shady dealership. I would say avoid them and go to other dealerships.

Such a pain, would have to travel further to get the car serviced as well.

Would recommend you proceed with care should you shop here. If you are looking for the best deals and service, consider other options.

It was time for a new vehicle. I read Consumer Reports and spoke to family and friends. The first choice was a Mazda. I was met by John Pacheco at Midway Mazda. His first question to me was "what are your requirements"? Not only did he find a vehicle that met my requirements, he exceeded them. I was treated with honesty and respect. I am very happy with my purchase. I can honestly say I love my car. I highly recommend John Pacheco and Midway Mazda.

Just bough a new CX30 from Midway. I told James Li how much I wanted for my trade and how much I wanted to pay for a CX30 base model. He took 15 minutes to put a deal together where I got everything I wanted but a CX30 with awd and the lux package which included leather seats, a sunroof, 18" wheels etc. No fake back and forth between him and his manager playing good guy bad guy like they were doing at Ford and Toyota. He just got the job done and didn't waste time doing it.

The star of all this is definitely the Mazda CX30 though. This is as close to a dream car as there is. This is the first car I have purchased where buyers remorse didn't hit me a few days later. I honestly think I paid too little for this car. Its an absolute joy to own. I test drove every other car in its class and nothing even comes close. Do yourself a favor and take one out for a test drive.

Evan Delmonico was great and helped me with my issue quickly and at a great cost.
Super great guy to work with. Highly recommend. Thank you

I had recently purchased parts from here and when I got home to do my repairs I found that one of the parts were incorrect. Someone had placed old used unrelated parts in that box. I tried to talk to the dealer about this matter but unfortunately I was pushed away. I am now stuck with a $230 part that is not even for my car. I guess rule of thumb is to always open the boxes and check what's inside before you leave even when you purchase "O. E. M" parts from the dealer. Thanks for calling me a thief and enjoy the $230 Midway Mazda

I was contacted by operations Manager Evan a few days later and he made things right and ordered me a replacement part. I am now confident again to purchase parts from here in the future.

I had a lot of anxiety around car shopping, especially at a car dealer (I had only previously shopped privately for cars). I was so worried that car salespeople would be slimy. That was all refuted by my experience at Midway Mazda! I really felt like the whole team took care of us! Especially John Pacheco—he took the time to patiently answer all of the many (and, I mean “many”) questions that I had! I felt very supported to make the best choice for me! I will 100% return when I’m ready to buy my next car.

Bought a used 2015 Lexus rx350 at 150k kms from this place 6 months ago. After driving for a month engine light came on. I called them and told about it, they asked me to wait on it for a week cuz possibly it’s a fuel cap problem. I waited and the engine light did go away. It happened a couple of times more but the engine light went away after a few days every time. But I got worried and decided to show it to a mechanic, he found a cylinder misfire and advised me that it could be a bad ignition coil. He fixed the issue and reset the engine light but the light came on again after a few days. I went to different mechanic who told me one of the cylinders has low compression problem. So he says we are looking at a possible engine replacement and just can’t believe that a Lexus engine can go bad after driving just 158k kms.
I also asked him about the engine light going away, he told it does happen sometimes cuz it’s a six cylinder car and compression problem with one of the cylinders might not be detectable always if you aren’t idling for long times or running at very slow speeds.
I don’t know what to say, am so disappointed that I believed in their inspection checklist which said everything was absolutely fine about the car and bought it.
All I have driven this car is 8000kms, with most of the car loan still pending, it has turned out to be nightmare for me.

I had the best car buying experience at midway Mazda with John Pacheco!
Would recommend him to everyone who wants to buy a vehicle as he was more than accommodating, going above and beyond our expectations.
Thank you so much John!
Zoe & Wesley

We were hugely impressed with our sales person James! We even returned to Midway Mazda the same day after having visited a few other dealerships as were drawn back to James' honesty and genuine straight forward nature. We will be recommending James to anyone who will listen. Also, Alex was very helpful with the financial details so shout out to him as well.
Best,
Ryan & Rebecca

I had a great experience leasing a Mazda from John Pacheco. He listened to what I wanted and delivered the car and price I was after. It was the least "salesy" car shopping experience I've had and I would highly recommend dealing with John.

Ask for John Pacheco in sales, great, down to earth guy. He was very helpful and a treat to work with. Alex Woods in finance was also very helpful and accommodating. As an out of town buyer with a time restriction the two of them did everything in their power to expedite the process.

These guys place a massive paragraph in their craigslist adds containing every make and model of vehicle so that no matter what you search, you get bombarded with their ads. IF I'M LOOKING TO BUY A FORD RANGER, I'M DEFINETELY NOT GOING TO CONSIDER GETTING AN MX-5 OR A BRZ.

Had to get the brakes done. Picked up the car and smelled like burning brakes when I parked. Called Midway service and was told to bring it back. Brought it back a short while later and they immediately tossed it on the hoist. Service Manager called and stated that a rubber boot had gone haywire, which to them was odd, and needs to be replaced. Service Manager stated that both rear calipers will be done at no charge. Suffice to say that I was happy with no haggling for inconvience.

Went in to Midway without a clear idea of what I was looking for - which some might say is a dangerous thing! But John Pacheco was so forthright and willing to share ideas with me, and not pushy at all while showing me things in my budget that suited my vision. This is the first car in my life that I actually enjoyed purchasing and didn’t feel stressed about money or options because of a salesman’s agenda. John was great and I am in love with the car I got, and even more in love with the price!

I purchased a vehicle from Kari a month ago. Kari and Alex were so professional and made the process so easy. By far the best vehicle purchase experience I have had and could not recommend Midway Mazda more.

I hate going to my dentist.
I also hate talking to lawyers.
But the thing I most hate is getting my car serviced.
However I stopped by Midway Mazda to ask a question about my wife's maintenance on her car. I spoke to Evan and it really changed my mind about dealership service.
He was helpful, informative, and friendly. A real triple threat.
I booked her car in and the service was amazing. I will be back again and again.

Purchasing a used vehicle at Midway Mazda very positive experience thanks to John Pachenko, who made the process comfortable for us from start to finish. He shared his expertise in a way that didn't feel like pressure and was more than patient when showing us how to use some of tech features that were new to us. We not only got a great vehicle that suits our needs, but when I picked it up on my birthday, my new car was there with a Happy Birthday balloon on it. John's a guy who goes above and beyond for his customers; I recommend you go see him.

I've spent a lot of time working in and visiting dealers. By far the best service ever received is at Midway Mazda! Every time I speak with Evan its like we've known each other for years. The rest of the guys are good too. Keep it up guys!

Evan was able to fit us in on the same day for a pre purchase inspection. Extremely helpful and walked us through the final report.

I am very pleased with the service I received at Midway Mazda. John P.is a very knowledgeable salesman, with a no pressure approach, which I appreciated. I am so happy with my new car! Thanks again John.

Great experience buying my first new car! Kingsley, Alex and John are great at what they do. I was looking at other dealerships, but I knew in my mind I wanted to buy from Midway.

My family has bought 3 cars from this dealership for a reason. I definitely recommend visiting this dealer for new, and used cars.

So I'm starting this review on 3 different points, sales, parts and service.

Sales, the salesman I met was an elder gentleman that knows exactly what I was looking for, really professional and friendly, and never tried to upsell me anything. Even though I did not buy my car there eventually the salesman still did some follow-ups and greeted me on my new car.

Parts, the parts department even though they're connected to service but the staff I've met were super friendly too and helped me find what I need and one time guided me to another location where the item was in stock even though they're not making money out of it. (Hope I'm not getting some1 into trouble by saying this)

And service, I was in luck when I serviced a warranty issue, got diagnosed same day and the service guy filled all the paperwork and scheduled an appointment, just within one single visit. Also I'd like to point out that this warrantable item was quoted $1k at Signature Mazda in Richmond so don't ever visit there. They do wash your car after the service and even though the staff told me it's an marketing strategy (hopefully this one doesn't get those guys in trouble either) I do consider that as a plus. After all not much dealers would help you do extra when they can't get a penny out of your pocket.

Very good dealership. No bad experiences. Bought my first Mazda from here when i was 16, bought my second when i was 24. Probably will buy my next one from here as well. Cheers keep doing what you guys do best.

James helped us get a brand new 2020 Mazada 3! He was very patient and honest. Great service overall.

My wife and I bought a used SUV from here 3 weeks ago. Our sales person was John Pacheco who was great to deal with! He listened to our needs and went the extra mile for us! If you want to be treated right while purchasing a vehicle, see John. Him and his team will take care of you. Thanks Midway Mazda!

I’ll admit I already kind of wanted to get the car they showed me but James still presented the car as a great investment. Sometimes that’s important too even though it might be something you want already. They knew our budget and when they saw us willing to consider something a bit more expensive, James took care to point out the differences as “perks” and not necessarily something I would miss on in the lower trim. We appreciated him and Alex making the process smooth on a Saturday evening no less! It’s 2020 and I appreciate people just putting on a smile at their workplace because.it’s tough lol.

Thank you all:)

John P.was amazing, personable, and not pushy in the slightest. I felt no pressure or obligation to buy he made the whole process stress free and very informative. I am glad that we were able to able to both get a new car and walk out happy customers with the help of John.

We had a great experience buying a car from John P.at Midway Mazda! He was easy to deal with and very knowledgeable about the cars we were interested in. He has a laid back personality and there wasn't any "high pressure" tactics. I would recommend seeing him if you're thinking about buying a car!