Morrey Mazda of the Northshore

I recently had the pleasure of purchasing a new car for one of my friends from Morrey Mazda and it was a fantastic experience from start to finish. The staff were incredibly friendly, knowledgeable and professional, making the car buying process easy and stress-free.

From the moment I walked into the dealership, I was greeted warmly and felt welcomed. My sales representative was attentive and took the time to understand my needs and preferences, showing me various car options that fit my requirements. He was patient with my questions and never made me feel rushed or pressured into making a decision.

Milad spent a lot of time going through different policies and explaining them. He is a great insurance agent

Coming from Kamloops Mazda where service is abysmal, Morrey Mazda was a breath of fresh air. They were prompt, friendly and honest. Kamloops Mazda tried to up sell me on service that I didn't need, while Morrey Mazda fixed what had to be fixed in a short amount of time.

Morrey Mazda provided us with a fantastic purchase experience in picking up a brand-new Mazda CX-5. We appreciate them for their unique customer service, friendly and helpful assistance. Especially thanks to EJ and Elisha.

Had a very positive experience buying a car at Morrey Mazda. My salesperson was Michael, and he was a pleasure to deal with. At no point did I feel pressured to purchase anything I did not want to, and he accurately described the expected wait time from ordering to delivery, and was very responsive via text messaging. Furthermore, I was surprised and impressed that Morrey Mazda does not have any "hidden fees" added to vehicle purchases that many other dealerships do (e.g. The "documentation fee"). The price you see on the website is basically the price you pay (plus taxes and government levies of course). Thank you!

Would give 6 stars if possible. The gang at Morrey Mazda, specifically the service department, are top notch. Always quick to get things done and get them done right. Shout out to the skilled service technicians for their attention to detail and professional execution. Thanks guys.

I want to extend a big thank you to Mike, Kevin and Walter. Thank you for going the extra mile and answering all my questions. If you are looking for a new/used car or bringing your Mazda for servicing, you are in good hands! I have purchased 3 Mazda's from the Morrey team, and I will continue to buy more cars in the future.

I've had Mazdas for years and have been a loyal customer at this location for several years as well. That's now stopped.
They called me several weeks ago for a car service, which I went in for. I had done the oil change already but they still said a service was due so, sure.
I had my service done on June 30. Firstly, I got a call from the manager expressing surprise that I had already done the oil change, even though I had told them that and it was stated on the work order so I didn't see the need for the call. He said that they would do the rest of the service but seemed to think it was a waste of time (not expressed, but that was the impression given). I then got a call from the mechanic stating that the car battery was low and needed replacing. As the price they are charging was almost $300 to replace it I decided to go elsewhere.
After collecting my car the front left wheel was vibrating slightly, but I put it down to them rotating the tires. The wrench light went on within the hour and I called them three days IN A ROW and left messages with their service department. I never got a response. Now ticked off, I drove in on the fourth day and they fixed the light indicator. The next day the tire pressure indicator went on and my front left tire was flat. It wasn't flat when I brought it in but had not been driving right since the moment I picked it up.
It should've been picked up on inspection, but they did such a terrible job this time I'll avoid them in the future.

We were lucky to lease our first car in Canada in Morrey Mazda. It was an amazing shopping experience. After careful consideration of many brands, we were convinced that Mazda meets all our needs the best. Especially thanks to EJ, the most professional and dedicated consultant we met so far. EJ explained everything thoroughly, arranged a great test drive for us and was very supportive during the whole process of purchase. We would highly recommend anyone wishing to purchase the new car work with the Morrey Mazda team!

Always excellent service here, and no pressure to up-sell you on extras.
I have had my Miata serviced here for over a decade. Mike McC is very knowledgeable and friendly. He solved a small problem with my trunk release in 2 minutes, no charge. Service rates are reasonable and come with a free car wash and mats cleaned too. I usually avoid going to Dealers but Morrey Mazda is not that kind of place. Thumbs up to their service dept.

Service department called 1 hour before my appointment to cancel. Tried to get help rebooking with my limited time available and after being transferred around departments 6-7 times and calling back after being left on an individuals line that just went to voicemail was told that there was nothing that they could do for me. I had a great experience buying my car here but have nothing but issues with the service department. Would not recommend!

Noticed my review previously got removed for some reason so I am reposting.

This Mazda dealership WILL NOT OWN UP TO THEIR MISTAKES EVEN IF THEY CAUSE DAMAGE TO YOUR CAR. They incorrectly installed a motor mount on my vehicle causing my engine to fall out of place resulting in $4,000 in damage and refused to cover any of it.

DO YOURSELF A FAVOUR AND VISIT ANY OTHER MAZDA DEALERSHIP. MORREY MAZDA DOES NOT CARE ONE BIT ABOUT THEIR CUSTOMERS.

Excellent service, my first time there, but definitely not my last. Thanks so much Mike McCaffery, for personally making my experience so excellent.

I brought my Mazda3 for an oil change and some additional concerns. They said it would take 1.5 hours. I came back after that time and they had a complete report of what they did and found. They also washed the car. Good experience.

It was my second time leasing a Mazda at this dealership and I must say the experience was wonderful. Everything went so smoothly and I came home with my favorite car the next day.
Special thanks to Brad and Stephen.

Had a wonderful experience leasing my first car. Stephen Tressider and Elisha made it a very painless, seamless transaction. I appreciate Stephen's patience as he explained everything thoroughly. I would highly recommend them for anyone wishing to purchase a new or used vehicle. Thank you for everything! I love my new car!
Erin J

Once again Morrey Mazda provided us with a great purchase experience for the new vehicle we really wanted. Outstanding personal service - friendly, helpful, honest and no surprises. Everything was done according to plan and price, with our special ordered vehicle actually arriving early and exactly as promised. We love the service here and highly recommend this dealership. We will be back!

Morrey service team to the rescue!

Back in August I had an minor accident, and they took me in during one of the busiest weekend for suspension repair

Just now, they took me in for an emergency (at the time, but thankfully it was minor), took no time and send me back on the road again.

This is my 2nd mz3 from them, hopefully the third will be an Mz EV (which they do have in the showroom)

Great service. The team at Morrey Mazda were welcoming, professional and just awesome. I would definitely go back!

My honest review, 'NASTY ' used car sales manager and 'LAZY' salesman with '0' skill and knowledge

I recently purchased a vehicle through EJ, a sales specialist at Morrey Mazda. I had a great experience that was very personable and collaborative. EJ was able to help me find a car that fit my needs and more! If you’re in the market for a new or used vehicle, Morrey Mazda is a great place to go!

Dropped off for scheduled service: pushy sales (don’t spend 5min trying to sell service and product after I tell you I’m in a rush). No shuttle or taxi. Bike loaner on a rainy day for a pregnant lady. No courtesy car wash or basic cleaning at all. Hard to find car (not where they said it was on pickup) and had to wait for a tow truck for 5 min trying to get out of the car park.

Best dealership I've experienced in many years of buying cars. Sales and Service are top notch. Thanks again from a repeat customer.

Micheal was great really knowledgeable and took his time going over the car. Great staff. Thanks to Elisha super helpful and efficient

Used car I purchased here had issues which were not caught on service checks before I bought the car. Sales team very dismissive and unhelpful, told me I should’ve bought the warranty and should’ve expected this from a mid 2000s car. Rushed me off the phone and transferred me to the service department. Now I need to fully cover the cost of repairs, even though brakes (which are rusted and worn with a years worth of wear in 2 months) were not flagged on the service report. Mechanic said this is abnormal wear and this should’ve been flagged on the last service check. Get a second opinion or don’t bother purchasing from here. The hassle and poor customer service I have received is not worth it. Very disappointed.

Northshore Morrey Mazda team have been very professional and helpful since day one. When I was out of town and needed help they arranged everything for me. Very happy with Northshore Morrey Mazda vehicles service and staff.

Took my car in for a checkup and they didn’t call me to notify it was ready. I waited a full day and when I called and asked about it they told me that yes they had forgotten about it that it was ready since the morning. I had to arrange transportation for a full day when they could’ve called me earlier. So I recommend calling them if they don’t call you within the expected timeframe.

Incredible service and extremely helpful, friendly and welcoming staff. I must mention his name Kevin at the services front desk is the best of the best. He wholeheartedly helped me even gave a much needed sweet discount after I had been given a ticket, my car towed, my plates confiscated by a racist VPD officer. The reason was: One of my front lights wasn't working and actually by the time the cop turned his flashing lights on, I already got to my destination, my friends house and I already parked the car. So sad! Power abusing!

We bought our first Mazda from this dealership back in September 2020. Our experience at the dealership was great. Excellent staff who helped us through the purchase process. Our sales guy Yuske was very supportive and made sure we were happy with our purchase.
And also, what a car Mazda! I keep comparing this Mazda 3 with Premium package to our BMW 3 series that cost double of what the Mazda 3 cost us, and as a bonus Mazda offers unlimited mileage warranty.
We will definitely recommend this dealership and Mazda to our friends.

Today i had an awesome experience at Mazda. Tony was the guy who took care of us as we arrived there, he did a great job and i believe the company should really be proud of such valuable staff.
We have bought a 2021 Mazda 3 and we can not wait to go and pick it up on next Wednesday.
100% happy with the customer service and recommend it.

We purchased a Mazda CX-5 last week and Yusuke Nakagawa did an excellent job through the sales process. There was no pressure, he was informative and willing to work with us.
Our daughter and son also purchased CX-5s with Yusuke over the last 4 months, and their experience motivated us to upgrade our vehicle.
We are all very satisfied with how he handled our negotiations and we highly recommend Yusuke to anyone considering a Mazda.
ZOOM ZOOM

I just leased a new CX-5 with these guys and it was a great experience. I dealt with Minako for the most part she was fantastic, knowledgeable and just a really great person.she actually bought me a bottle of champagne since it was my birthday! Everyone else was a gem to deal with as well. Brad, the sales manager, came out to congratulate me and welcome me to the "mazda family", George the 'instruments guy' guy was awesome, and Michal (financed expert) was also a total sweetheart. I took my time with this transaction, they were patient with me, and I have ZERO regrets.

Great and quick service, they got the shutlle that can take you home while they work in your car, the picked us later, great service

I on lot for about 15 minutes before anyone helped me. Eventually I helped by an asian sale woman who was very pushy.did not want to give me any info or prices.unprofessional!

I took my car in for the VIP oil change. They have bikes with helmet, lock and bike bag you can use while your car is being serviced. There are lots of bike trails close by. My car was very clean and serviced in about an hour. Awesome service. Thanks

Incredible service, extremely friendly and always willing to help out when they can.even when they can't. I drive down from Whistler to get all of my servicing done here and it's worth the drive

We placed a deposit on a CX-5 but we ended up changing our minds and went with another brand but no fault of these fine people. They were incredibly friendly and low pressure and were more than happy to refund our deposit. If we were to settle on a Mazda in the future, Morrey Mazda would be the first and probably the last place we would look.

Had my MX5 RF in for service last Friday. The work was done on time, at the price quoted and the car was washed. These guys are good and so far, absolutely no complaints. Highly recommended.

I wanted to say, they are super easy to talk to. James and Kevin help me out a lot, doesnt other people didnt. They wont over charge, took care of my car even it's a 10yr old Mazda, which is good. I start bringing my car back to them now. Super happy with their service.

I had a positive experience buying an used car from Morrey Mazda. Michael was helpful and professional.

Although I thought I liked this place, it turns out they only provide good customer service when there is something in their benefit!
A week ago I received an email stating that my car is eligible for upgrade, so I called and booked an appointment with a sales person. I go to the dealership and the sales person comes at the front asking questions like what do you want to upgrade to without inviting me to his office (I found it very unprofessional).
As soon as he finds out that I'm not planning to pay more than what my current plan is, he starts bringing excuses like this upgrade program is only for finance customers and you're not eligible for it.
My question is if I wasn't eligible why did I get a personalized email with my name and model of my car to upgrade to the 2019 model?
And now that you find out there is nothing to upsell to me, all of a sudden I'm not eligible?
Come on Morrey Mazda, you can do better!

Best service experience I have ever had at a car dealership! I had to take my car in for a recall and an 80K checkup. I was in and out in less than an hour and my service advisor, Michael, was phenomenal. The cost was very reasonable as well. No upselling, just basic info and suggestions for the future service appointment. Thanks for the great experience. I will definitely be back, despite the trek over the Lions Gate!

I just got a Certified Pre-Owned 2016 Mazda CX-3 GT from Morrey Mazda! I must say, I got a really good deal! It was in great condition and had everything I was looking for. On top of that, everyone was just so friendly, helpful and easy to deal with.
So happy Justin worked with me on my budget. Even when I was undecided, he was very kind, never pressured me whatsoever and was quick to reply when I had questions. And when I got the car, both Elisha and Milad took the time to explain the options available and to understand what would work best for me, without unnecessary spending.
I would definitely consider buying from them again in the future. But for now, I’m off to go zoom zoom and enjoy my beautiful ride.

I always have my Mazda 3 sport serviced at Morrey Mazda of the Northshore. Staff are always friendly, efficient, and knowledgeable. I have only had positive experiences here. Definitely a great team of people.

From beginning to end, my car buying experience was positive and professional with Morrey Mazda of the Northshore. General Manager Brad was great to deal with and Michael was helpful and resourceful. The entire staff who supported me with my car purchase and trade-in was friendly and easy-going and it was a no-pressure environment that I greatly appreciated. The attentive customer service that I received from George was a classy way of sending me off confidently in my new vehicle. Thank you.

Service staff is great. Friendly, helpful and efficient. Booking appointment is easy online with quick response. Great coffee!

Had a great experience with Morrey buying my first ever new car. The sales environment was relaxed with no pressure applied at any stage including final negotiations and financing discussions. On pick-up they ever took the time to explain the cars features and how to operate the various controls. I am used to more sales driven, pressure environments at a dealership so this was a pleasant eye opening experience of what a dealership can be like.

I just bought a used Mazda 3 hatchback from Morrey. I had emailed about a vehicle to see if it was still available and Maria the appointment coordinator responded very quickly to say it was. I said I couldn’t come till the weekend as I lived an hour away. So we set up the appt and she kept in touch with me to let me know it was still available up to the morning of us coming. I really appreciated that. We got there and the salesman started the car we had come to look at but the battery was dead, they quickly came and jump started it, in the mean time we decided to take a different one for a test drive as it was still the colour I wanted but a hatchback which is what I had always wanted anyways. Long story short, we made a deal with my trade in, I knew prior what my car would be worth. Brad gave me what I wanted for my car and I asked for a deal as it was a cash sale, and he did that for me. So the car was in line for a final clean so they offered a shuttle for us if wanted to go and kill time till it was ready. We came back and George the delivery specialist handed me the key. The next day I realized I had no manual in the glove box. I know they usually get taken out and then given to the new owner. Apparently this vehicle never came in with one. So George located an extra one and mailed it out to me no charge. We even got a courtesy call from Stephen a couple days after the purchase. That’s great service. So just a quick thanks to Stephen and Brad for giving us a good first experience with Morry Mazda.

Helpful, friendly and efficient staff. Sorted me out with a warranty repair and a courtesy car for the trouble.

Recently purchased a new Mazda 3. The team at Morrey Mazda was very helpful and thorough with the process. Super friendly and organized staff made things quick and easy. Thanks for the great new car!

I needed 2 new break light coupler I walked in and the parts division closed 15 minutes before I arrived. James. P.was at the desk and he said let me see what I can find. Me walked around the corner came back a few seconds later with the parts I needed or one in this case I walk back in and he takes the part that didn't work as well an the part I needed. He the proceeds to who I can only guess to be his manager Mehraban about the issue he then returned with the parts I needed. All of this was done in about 5minutes. By far best customer service I have experienced!

Always a pleasure to get my vehicles serviced here. From the friendly staff to the knowledgeable techs in the back, I can always trust my vehicles are in good hands.

Great service and staff, maintenance took longer than usual but it was because they were busy. Provided a shuttle service which made the experience great. Keep it up!

I dread buying cars so came to dealership with trepidation. The entire experience from beginning to end was both informative and fun, helpful and warm. I would highly recommend this dealership. Everyone whom I came in contact with was so nice and made the entire experience actually enjoyable. I love the car I ended up with and feel comforted to know that there are good people who can assist me if I have any further questions. I dont often give five stars but I do for this group.