24 October 2023 5:46
Hallowe'en 2023. Free Gelato to all children! The line up was several blocks long, understandly. So naturally we chose to go for High Tea! The near pandemonium of 5,000 sugar-crazed youngsters did NOT affect the normally excellent service! Superb! The Floor Show was an added bonus. HAPPY HALLOWEEN & A SAFE SAMHAIN TO YE!
10 October 2023 16:25
Thank you Jacob!
So we came in for coffee and ice cream, 5 of us: two adults and 3 kids, without proper thinking of what we want. Jacob was veeeeerrryy patient and kind and waited and asked questions and did a great job on kid's icecream and our coffee:) Well done, dude! Definately will recommend this place to all not to mention renovations are amazing here! Very beautiful place to enjoy. Thank you, guys!
So we came in for coffee and ice cream, 5 of us: two adults and 3 kids, without proper thinking of what we want. Jacob was veeeeerrryy patient and kind and waited and asked questions and did a great job on kid's icecream and our coffee:) Well done, dude! Definately will recommend this place to all not to mention renovations are amazing here! Very beautiful place to enjoy. Thank you, guys!
17 July 2022 8:30
The Gelato is excellent, and the server girl has a cute smile behind her face mask. Cute place.
13 July 2022 10:46
Thought the old place was awesome and now what the hell happened, new place is smug and dirty.the server I'm guessing the owner, was especially rude and not helpful at all. I asked for a napkin and they just pointed, like where are you pointing? The 2 flavors were tasting off and not quite what I expected, seems like the new ownership has no idea what they are doing. Not a fan and will not recommend this place to anyone I know anymore.bring back the old owners! Yikes very sad service: (
08 July 2022 12:50
I had the rum and raisin ice cream a few times it tasted off, old and and just stale in my opinion. I use to go to this place a lot when I grew up in ridge, but it’s not the same anymore. The place also looks untidy when I’m in there… sad use to be so good
06 July 2022 1:01
Super cute! We just got the High Tea to go and ate it in a sunny spot along the river. Super delicious food and very cute arranged despite being a take out! We got the salted caramel ice cream and it was delicious!
26 June 2022 14:22
This place is amazing! To begin with the flavours are endless. My favourite is the blueberry cheesecake. It’s just so rich and creamy. The place is also gorgeous all the tea cups and the furniture. All very antique. Their high tea is delicious. All the tea is TWG tea and it is so good. I would definitely go again. (This place is also a very good for taking pictures.)
26 June 2022 7:10
The Gelato here are very delicious. I like the furniture in the store. The sofa is very comfortable, and the service is also warm enough. I will definitely visit Vancouver again next time.
22 June 2022 5:48
Horrible place! Not clean, their turn over rate is also terrible. They have no respect for others. Their ice cream tastes old, some of it is so frozen the employees can’t even scoop it. Their gift cards also barley work. I would give this place not even 1 star! Travelling to another town would be better then going here.
06 June 2022 14:12
It's so sad to see this lovely gelato shop got so many unjustified 1 start ratings. My gf and I drove all the way from Richmond to here every week. Never disappointed. I mean come on, if you don't like small portion go to Costco buy ice cream in buckets and shut up. Don't try to hurt good people that's running it. Covid already took lot of good shops from us.
02 June 2022 13:25
If I could rate them a -5 I would.
The only shining star, the best thing about Mr. Gold and -literally- the only reason I will ever step foot in there again. Was the lone staff member working there. Jasmine, despite her employer setting her up for nothing but failure, made our visit fun and positive. She was passionate, funny, entertaining, welcoming, and clearly the best thing about Mr. Gold. If I had walked into any other place that didn’t even have spoons for the ice cream they serve, and had basically nothing to offer other than creamless tea and over priced gelato, they would have seen me exit in disgust within seconds. But Jasmine made it worth it to actually buy something there.
We stayed for more than an hour and spent money not because we believe the business deserves it (-because they don’t-) but because Jasmine did and spending money gave me the chance to give a tip to the only valuable thing in Mr. Gold Gelato.
What went wrong?
- They have no food other then gelato. Not even biscuits or cookies to serve with tea.
- They have no drinks other than coffee (sort of), tea, and a gelato milkshake.
- They have no cream for the coffee they serve unless the employee goes to Walmart to buy some.
- They do not have SPOONS to eat gelato with. Only tiny plastic taster spoons… how do they stir tea? !
- They could offer everything they do from a bicycle mounted ice cream cooler and yet they have a huge cafe and dine in area. Is it like this everyday? Who knows.
- The owner sets his staff up for failure by not providing her with the very most basic things she needs to do her job. This is one of the worst things employers can do to staff because it sets them up to be the target of the business and owners failings.
- More than $6 for one scoop of Gelato, and the gelato isn’t even fresh.
- Their website LIES - they do not offer high tea, any of the food and other things their website pretends they do. They say it’s offered but the shelves are empty and the staff says they have nothing but gelato to offer today. How often it’s like this I don’t know.
Sometimes it’s not obvious why a business fails. In this case, it’s quite clear - ownership that should not be running a business. Or that needs help…
At first I tried to give them the benefit of the doubt: COVID has been hard and maybe they are struggling because COVID hurt their profits that much - but I’d be lying to myself and you all. Because they don’t even have SPOONS at a place that advertises GELATO AND FOOD! That’s not because of COVID… that’s because ownership has no business owning a business, in my opinion.
And there is nothing offered at Mr. Gold Gelato today that they can sell enough of to pay their staff and the lease.
Maybe the owner needs to step back and give over operations to Jasmine. She’s clearly the only one who cares about it. Or just shut the doors and put the place out if it’s misery.
EDIT: in reply to the owners comment, I wasn’t alone. It was mid-afternoon, today, March 31. Maybe someone stole all your spoons, cakes, cookies, paninis, etc.because you had nothing there. I asked for you but you weren’t there. It was embarrassing as six or eight people walked in and experienced the same thing during the hour I drank a lovely gelato milkshake. The only non-tea/coffee drink you had available today. That milkshake was great but completely drowned by the experience I described above.
Don’t like what I wrote, I understand that. No one likes their worst moments exposed and judged. Maybe (unlikely) this was one bad day… Rather than resort to dishonesty, young man, maybe go take care of your business and then come back here and tell me it’s fixed. Invite me back to show me and I’ll gladly come back and change my review.
The only shining star, the best thing about Mr. Gold and -literally- the only reason I will ever step foot in there again. Was the lone staff member working there. Jasmine, despite her employer setting her up for nothing but failure, made our visit fun and positive. She was passionate, funny, entertaining, welcoming, and clearly the best thing about Mr. Gold. If I had walked into any other place that didn’t even have spoons for the ice cream they serve, and had basically nothing to offer other than creamless tea and over priced gelato, they would have seen me exit in disgust within seconds. But Jasmine made it worth it to actually buy something there.
We stayed for more than an hour and spent money not because we believe the business deserves it (-because they don’t-) but because Jasmine did and spending money gave me the chance to give a tip to the only valuable thing in Mr. Gold Gelato.
What went wrong?
- They have no food other then gelato. Not even biscuits or cookies to serve with tea.
- They have no drinks other than coffee (sort of), tea, and a gelato milkshake.
- They have no cream for the coffee they serve unless the employee goes to Walmart to buy some.
- They do not have SPOONS to eat gelato with. Only tiny plastic taster spoons… how do they stir tea? !
- They could offer everything they do from a bicycle mounted ice cream cooler and yet they have a huge cafe and dine in area. Is it like this everyday? Who knows.
- The owner sets his staff up for failure by not providing her with the very most basic things she needs to do her job. This is one of the worst things employers can do to staff because it sets them up to be the target of the business and owners failings.
- More than $6 for one scoop of Gelato, and the gelato isn’t even fresh.
- Their website LIES - they do not offer high tea, any of the food and other things their website pretends they do. They say it’s offered but the shelves are empty and the staff says they have nothing but gelato to offer today. How often it’s like this I don’t know.
Sometimes it’s not obvious why a business fails. In this case, it’s quite clear - ownership that should not be running a business. Or that needs help…
At first I tried to give them the benefit of the doubt: COVID has been hard and maybe they are struggling because COVID hurt their profits that much - but I’d be lying to myself and you all. Because they don’t even have SPOONS at a place that advertises GELATO AND FOOD! That’s not because of COVID… that’s because ownership has no business owning a business, in my opinion.
And there is nothing offered at Mr. Gold Gelato today that they can sell enough of to pay their staff and the lease.
Maybe the owner needs to step back and give over operations to Jasmine. She’s clearly the only one who cares about it. Or just shut the doors and put the place out if it’s misery.
EDIT: in reply to the owners comment, I wasn’t alone. It was mid-afternoon, today, March 31. Maybe someone stole all your spoons, cakes, cookies, paninis, etc.because you had nothing there. I asked for you but you weren’t there. It was embarrassing as six or eight people walked in and experienced the same thing during the hour I drank a lovely gelato milkshake. The only non-tea/coffee drink you had available today. That milkshake was great but completely drowned by the experience I described above.
Don’t like what I wrote, I understand that. No one likes their worst moments exposed and judged. Maybe (unlikely) this was one bad day… Rather than resort to dishonesty, young man, maybe go take care of your business and then come back here and tell me it’s fixed. Invite me back to show me and I’ll gladly come back and change my review.
31 March 2022 9:23
Poor quality, poor service and over priced for what was once a really good place to bring my family. Update: They never seem to be open anymore.