NAPA AUTOPRO - Downtown Automotive

These guys really know what they are doing. Service of the vehicle is done properly and in as little time as possible. They treat customers with respect and help you understand exactly what is happening. I will most definitely bring my vehicle back here to get repaired.

The service I received from Downtown Automotive was first class; car was ready for me to pick up in less than 1 1/2 hours and one thing they did for me as it is due soon was book an oil change.
Thanks very much to the professionals at Downtown Auto.
Ray
ps; Also just a week ago, they repaired a flat tire for me as I needed the car quick.a proper - 'tire off rim' repair

The team at Downtown Auto provides impeccable and superlative service each time I bring my vehicle in.

Always a pleasure dealing with Downtown Auto! They always welcome my questions and concerns and I feel fully confident in their expertise and ability to take care of my car.

Always have great honest service! Bonus for me is being treated as any customer, and not being brushed off as a “woman”, as some mechanics in the past have treated me.

These guys are great. They keep my truck rolling and I trust them to do only the work that really needs to be done. I love the full reports they put together.

DT auto has been my choice for years.
The entire team exceeds my expectations. The service team excels as communicators and mechanics are professionals in every way.

We took the car to DA for a second opinion after an assessment by the dealership. I am so glad we did. They took our issue seriously, but not at face value, and it appears have saved us a substantial amount of money. Not only that, they restored our confidence in our vehicle and in humanity!

Always have a great experience with DT automotive. They’re helpful, kind, and great at their jobs. They’re also the quickest ones to get me in for an oil change when I really need it!

A very thorough inspection and quick repair. Excellent customer service and knowledgeable technicians. Hands down, the best shop.

Downtown automotive have been great. They are accommodating and professional and very fair.

Absolutely nothing less than incredible service. I live in Kelowna and would drive to Nelson just to have these guys work on my vehicle. Doug was great to deal with and his tech did an amazing job with his inspection, extremely thorough. Very helpful to use these guys when purchasing a vehicle when you live out of town. Trustworthy and honest.

I brought the company vehicle in for service at Downtown Automotive and was blown away by the high level of service! They made the whole process easy and uncomplicated. They were very thorough as well. I also appreciated the consistent level of communication through text and phone calls. I knew what was happening at all times. And those digital inspections are just next level! That shows the transparency of their work and recommendations and were able to make an informed decision.

Downtown Automotive in Nelson went above and beyond with taking care of an urgent issue with my truck so quickly (when some other shops were booking a month and a half away). I’m in awe with how amazing their customer service is, how up to date their whole inspection/point of sale system is, and how much they actually care and look over everything to make sure everything is safe. I HIGHLY recommend going there if you need any work on your vehicles.