National Seating & Mobility
7 reviews 1533 Broadway St Unit 114, Port Coquitlam, BC +1 604-944-9644 www.nsm-seating.com suggest an edit
31 December 2019 21:20
Worse place you can imagine people are unhelpful and rude. I went to rent a knee scooter and THEY told me if I bring it back before 15 days I pay half a month and when I was at the store they claim they never said that and that if I bring it back after Seven days I pay the full month. No one told us this and I have clarified my ask several times.this is not second hand as I was at the store myself.
This is flat out wrong and inappropriate.
Look for your business somewhere else.
This is flat out wrong and inappropriate.
Look for your business somewhere else.
26 December 2019 16:49
Ever since I purchased the Quantum Q6 powerchair through Selfcare Home Health Port Coquitlam, I have been impressed by not just their products but also their customer service and attitude. I truly appreciate them for what they've done for me.
21 December 2019 16:43
Complete incompetence. Grace, who called me back regarding a sit to stand lift, knew nothing about the product sling, and cut me off every time I tried to explain what we needed for my Mom. She seemed to be reading from a manual, telling me what I already knew about the types of lifts available, and disregarded completely my actual inquiry. Shameless, in this industry of need.
26 November 2019 11:40
A bad stroke sent my 97-year-old mother first to hospital and then to the Queen's Park Care Centre. She had difficulty moving her arms and legs, and couldn't walk.
She needed a wheelchair, and Luke from SelfCare was an engaging, kind detective as he worked with her and Queen's Park staff to find exactly the right kind of chair for her. He ended up building two demo chairs for her. The first chair he built was low to the ground, with the idea that she might be able to propel herself using her feet. When she didn't have enough strength in her legs to do this, he built a second chair that met her needs better (higher, easier tilt). He also loaned her two different specialized cushions to try to prevent her slipping out of the chair (she had a bad slouch) and to protect her delicate skin.
I hadn't realized that wheelchairs come with so many options to fit users with different needs. I now realize that the right chair is crucial for comfort and function. Users spend all of their out-of-bed time in their chair, so it's crucial that it fits their body perfectly. I was very impressed with the time Luke took to meet my mother's needs, with how carefully and gently he listened, and with his willingness to try yet another option when some aspect of the chair turned out not to work well.
SelfCare was also generous in terms of money. A well-fitted specialized wheelchair is a major purchase. SelfCare didn't charge for her use of the two demo chairs, and when my mother died unexpectedly after several months of experimentation, they only charged the initial deposit for all of their time and her use of their chairs.
From our experience, I don't think that you could find a better company to fit you or your family member with a wheelchair.
She needed a wheelchair, and Luke from SelfCare was an engaging, kind detective as he worked with her and Queen's Park staff to find exactly the right kind of chair for her. He ended up building two demo chairs for her. The first chair he built was low to the ground, with the idea that she might be able to propel herself using her feet. When she didn't have enough strength in her legs to do this, he built a second chair that met her needs better (higher, easier tilt). He also loaned her two different specialized cushions to try to prevent her slipping out of the chair (she had a bad slouch) and to protect her delicate skin.
I hadn't realized that wheelchairs come with so many options to fit users with different needs. I now realize that the right chair is crucial for comfort and function. Users spend all of their out-of-bed time in their chair, so it's crucial that it fits their body perfectly. I was very impressed with the time Luke took to meet my mother's needs, with how carefully and gently he listened, and with his willingness to try yet another option when some aspect of the chair turned out not to work well.
SelfCare was also generous in terms of money. A well-fitted specialized wheelchair is a major purchase. SelfCare didn't charge for her use of the two demo chairs, and when my mother died unexpectedly after several months of experimentation, they only charged the initial deposit for all of their time and her use of their chairs.
From our experience, I don't think that you could find a better company to fit you or your family member with a wheelchair.
09 January 2019 16:35
Had great experience with Jon. Very helpful in finding what we were looking for. Very reasonable pricing.
10 December 2018 19:57
My issues made it very difficult to meet all my wheelchair needs. Steve never gave up and was patient through the whole process. He kept trying until we got it right and it was perfect for me.
02 December 2018 0:58
Leslie was so helpful with my inquiry and knowledgeable with the products. Thanks so much Leslie.
Richard
Richard