Nature's Wonders Florist Ltd

This was our first time ordering from this flower shop. It was recommended by my cousin who lives in that area. We were definitely not disappointed.   We ordered online. Making our selections was not easy as there were so many beautiful arrangements to choose from.   My husband ordered first and two days later I ordered mine. They were going to the same location, so I emailed the flower shop and asked if they would waive one delivery fee. On the same day,   in less than 10 minutes, I received an email  from Elisa showing that I was reimbursed for one delivery fee.
I will mention also that I ordered mine on a Sunday of a long weekend. The flowers had to be delivered in two days (Tuesday) and Monday was the stat. An employee called me Sunday morning to confirm the particulars of my order and reassured me the order would be delivered on Tuesday as requested.
Customer service was exemplary.
We will definitely order flowers from this delightful flower shop again!
Dorothy & Steven

My visit to the flower store today was absolutely delightful. I found the perfect bouquet and balloons for my girlfriend's birthday. The staff were incredibly helpful and responsive, making the experience even better. The bouquet was not only beautiful but also thoughtfully arranged. Their attention to detail and personal touch made it an exceptional experience. I highly recommend this store for anyone looking for gorgeous flowers and outstanding service. Thanks to them, my girlfriend's birthday was truly special!

I was very pleased with the flowers I ordered for my granddaughter. Around 10: 30 am I placed my order for delivery that day. They were delivered to Florida Gulf Coast University around 2pm. The arrangement was beautiful, and I am happy with the speedy delivery.

FaithAnne B.
Whitby, ON
01
7/12/2023
. Felt, and feel, compelled to extend my heartfelt thanks to Crystal, Elisa and Oliver at Nature's Wonders Florist.
. You know when you are greeted with passion and compassion whilst placing an order? That.
. The arrangement exceeded my expectations; truly a work of art.and bespeaks of those who are passionate about what they do tempered with well grounded knowledge and expertise.
. The bright happy faces of the sunflowers and daisies were just the ticket and I can't thank you enough for a welcomed harbinger of sunshine and new beginnings.
. For those reading this review and thinking of contracting the services of Nature's Wonders Florist. I highly recommend them and urge you to never underestimate the power of flowers.they can be companions, company in a lonely present, witness to memory or, perhaps, a promise for the future.
. And Nature's Wonders Florist knows their flowers.

I ordered flower plants on the 11th for Mother’s day and was promised delivery on the 14th. On the 14th day the plants did not arrive. I’ve tried to contact customer support twice through email and as of 19th still no response. It has been very disappointing to order from here with no communication, leaving me in the dust for Mother’s Day. I had to scramble for a gift substitution and at this point just want my money back.

EXEMPLARY SERVICE FOR PROBLEM RESOLUTION

The true measure of a business lies in how they handle adversity. Despite a highly disappointing initial experience, the owner took decisive action, assuming full responsibility for the mistake. They went above and beyond by not only sending an additional arrangement to my mother which included offering a heartfelt apology and refunding my original order.

I have chosen to retain my original review to highlight the remarkable transformation that should instill complete confidence in potential customers. I will certainly be utilizing their services again, impressed by their exceptional dedication to rectifying any issues. Natures Wonder Florist, thank you for making things right.

While I typically reserve a five-star rating for businesses that get everything perfect from the start, this elevated rating reflects the owner's extraordinary efforts, going above and beyond expectations without being prompted and following through on their commitments. A simple refund would have sufficed, but the decision to refund and provide another arrangement was truly brilliant.

ORIGINAL COMPLAINT.
Ordered flowers for My 80 year old mom for MOthers day from overseas.
Received confirmation of order and payment processed, but did not receive any tracking information, so I would know when to call my mom once she received them.
I contacted them three times to ask for tracking number.
Finally today, I get a response that the flowers I ordered were out of stock and delivery today.
However today has passed, still no flowers.and still NO TRACKING number provided.
Mothers day has come and gone.
No proactive communication of the delay.no communication that flowers that they were happy to take money for were non existent in stock.

It seems this florist doesn't want my business. Walked in pre-covid, and was completely ignored by the staff. Busy? Ok, I'll let it slide.

Tried calling to make an order, 100 rings with no answering service or message of any sorts. Guess I'll find another local florist.

Great Customer service! They respond immediately and make sure you are satisfied with the service. I have them in my favourite to order flowers to be sent anywhere!

Everything was good until they put my order on hold for no reason. When i call there and ask me what happen they didn't answer for 5 times. When they answer it was just "policy" reason. I ask what is wrong with it they tell me they cant tell me. Never ever order from here again.insincere people.

I highly highly recommend this florist shop. I have never experienced customer service like these people offer! 5 stars across the board. Every single time I order flowers they are always beyond what the picture looks like.

Ordered $300 worth of flowers first thing in the morning to guarantee same day delivery for our anniversary. My wife never received her flowers. Tried to call this Florist several times using the local and toll free number and email but received no response and company would not pick up telephone. Absolutely horrible customer service. Do not waste your time or money with this company. Can't believe they are in the "people business" with this kind of ethos. Absolutely unconscionable business practice. No communication with their customers. Two very big thumbs down and they still owe me $300.00

I always recommend Nature's Wonders Florist to anyone who is looking for flowers in the greater Vancouver area.

Madison was very helpful. Overall, this florist nails customer service with the communication, delivery on fairly short notice, etc. - they check all of the boxes.

Purchased flowers for my moms birthday. Flowers were beautiful! The delivery driver also sang happy birthday to her which she loved! Very impressed!

Super props to this lovely bearded flower delivery dude! Very lovely. Best flowers ever. Best flower arrangement. Who has two thumbs and delivers flowers? That guy.