26 December 2023 22:23
Dealing with this place has been the worst experience I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!) of diagnostic work, all they had to tell me was that I needed a new engine, but couldn't tell me why. I didn't believe it couldn't be fixed as it ran well besides the misfire, didn't use oil, the oil was clean, power and fuel economy was the same. So I took it home. It had developed a massive oil leak while they had it that it didn't have before, so, because I hadn't learned my lesson yet, took it back to them. They said it needed an oil cooler, common problem. I told them to go ahead, another $1,000 bucks later, the leak is fixed. Go pick it up, I drive it for 5 seconds and another check engine code pops up. And the transmission won't shift properly. The code says low oil pressure and the transmission is in limp mode to protect the engine by not down shifting. They get back to me a week later, tell me to bring it in. I thought the new oil pressure sensor that came with the cooler was faulty. They did another couple hours of diagnostic work, told me it needed a new engine. But couldn't tell me why. And didn't try to change the sensor. So I drive it home, the oil pressure reading became totally erratic and went to 0 psi. Oil light comes on. I call up the oil temp, it's normal. I drive home, 35 minutes on the highway, with no indicated oil pressure. It runs fine. The temperature doesn't budge. Idling in my driveway, it's purring. When I go back and tell them this in person, I again suggest that maybe the sensor isn't any good. They tell me that they believe the sensor was correct and that I didn't have any pressure. I repeated how I drove for over half an hour at highway speeds, which would be impossible if that were the case. And they did nothing. Offered nothing. Insisted that I drove home with no oil pressure. So I left, and in the next few days changed the sensor myself, and voila, oil pressure was back. Call them back, explain how I replaced the sensor and oil pressure indication had returned. They seemed slightly embarrassed, and even went so far as to act as though they wanted to help me now.
They never did help me.
After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. The one they put in WAS the problem. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade.
Do not trust these people. Don't let them touch your vehicle.
They never did help me.
After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. The one they put in WAS the problem. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade.
Do not trust these people. Don't let them touch your vehicle.
18 December 2023 18:20
I was present to witness them misdiagnose my brother's properly maintained and babied 2013 Dodge. They told us it needed a new engine and pressured him to trade it in multiple times. Faulty diagnostic was $2300, we fixed it on our own for under $1000. This place is criminal.
The Parts dept are good guys.
The Parts dept are good guys.
06 November 2023 17:14
I would not recommend this dealership to anyone!
My Husband went into this shady dealership to buy our family a 2011 Dodge ram outdoorsmen in Forest Green that he found online for $8000.
When he got to nelson after travelling by bus from Trail they told him it would be over $15000 with their documentation fees plus taxes on top of that. That's outrageous for a truck that is not in great shape. They tried to get him to buy new instead. What is wrong with this world and how is this acceptable!
Do not support this place!
My Husband went into this shady dealership to buy our family a 2011 Dodge ram outdoorsmen in Forest Green that he found online for $8000.
When he got to nelson after travelling by bus from Trail they told him it would be over $15000 with their documentation fees plus taxes on top of that. That's outrageous for a truck that is not in great shape. They tried to get him to buy new instead. What is wrong with this world and how is this acceptable!
Do not support this place!
08 June 2023 15:31
Broten alternator and they were shirt staffed. A kind employee diagnosed the oroblem for me on his own time
Forever grateful
Forever grateful
07 May 2023 19:38
Thanks Adam for all your help. All around fantastic team. We are very happy with our purchase. Highly recommend.
20 February 2023 22:52
"Nelson's Best"
March of 2021 we bought a brand new Chrysler Pacifica. Gary was awesome, he gave us a very good deal on the price and no upsell. A year later I asked for help from him related to our minivan and did not hesitate to help us. Service team was amazing specialy the parts guy, he gave us a great deal on the winter tire package with TPMS sensors. I would highly recommend this dealership to anybody.
March of 2021 we bought a brand new Chrysler Pacifica. Gary was awesome, he gave us a very good deal on the price and no upsell. A year later I asked for help from him related to our minivan and did not hesitate to help us. Service team was amazing specialy the parts guy, he gave us a great deal on the winter tire package with TPMS sensors. I would highly recommend this dealership to anybody.
15 February 2023 3:21
I had to order parts for my 97 Zj. I received outstanding customer service from Ryan in the parts department. His Knowledge even on a 97 Grand Cherokee was all there. I ended up not needing the part so when I returned it, that process was also seamless. Thanks eh, sure nice to see a business and worker that care about customer service to the extent seen here.