Neptune Noodle Bar (Burnaby)

Stressful from the beginning - people "lined up" outside (randomly standing around with no order), and no staff was coming out to let anyone know how long the wait, nor take down any names for an order of entry.

Once we got in, they were still very unresponsive and were not much help with questions on ordering food. They also got the order wrong from what we marked on the sheet - the place would hugely benefit from a mobile ordering system.

Food they have cute things which was nice, but the flavors and freshness were all just OK. Everything we ordered was not even warm.

Terrible rude service and staff had bad attitude.
Charged 2% surcharge for paying by credit card. Food was more pricier than elsewhere. Hassled that the tip was not sufficient. I will eat elsewhere (Happy Valley Food City) where the food is better & cheaper, no surcharge on credit card and complaint about the tipping. Found a new go to place now.

Terrible wait staff, they lectured me because I asked them what ingredients were in their soup and they didn’t know, claiming I was wasting their time.

GOUGING DEFINITELY DO NOT EAT HERE.
1. They complained the tip was not enough and insisted they were entitled to more.
2. They charge 75 cents for a takeout cup for my drink that I could not finish.

3.2.5% surcharge if you paid by credit card, so I decided to pay by cash & when they saw the total cash that I paid, the staff insisted on more money. GREEDY
(So embarrassing to be outed in public as it was a fair amount that was tipped)
4. The food was overpriced, rude service, entitled attitude and overall a terrible experience.

During our first try the service and food is good however our 2nd visit, we just started to eat our meal the server demand to pay our bill, so my husband pay the bill and gave some $5 tip. The lady complained that we should tip them for atleast 10%. I told her tip is optional but she's still insisting more and said "our service is not good? " so I gave her another $5 to avoid any arguments. We didn't even finished our meal due to we loss our appetite. I will never come back to this place again.

Nice place for noodles and porridge. 'Authentic 3 stars taste' as should be for all proper Asian restaurants

Noodles is ok, big portion. But you have to pay extra if you have more than 2 items into your soup.

Staff were amazing, dim sum was great, but definitely on the saltier side. Portions were reasonable. Would definitely go again to try their dinner menu.

Dim Sum, Meal sets, Milk Tea, Mix and Match Noodle Bowl.

If you are undecided, their menu has lots of choices. They share the kitchen with the Dim Sum restaurant next door so they can serve you dim sum dishes here in a more relax setting.

Some of the fried noodle dishes are quite heavy with oil.and the cream sauce is super creamy and cheesy so it’s quite heavy.

Price is still reasonable for lunch for 2.

If you call it a bowl of porridge, it doesn’t matter if you don’t have enough food. You even save rice. Most of the bowl is filled with water. It’s not good to call it a porridge and noodle shop. Forget it, call it a water surface shop.

Terrible restaurant. Food is bland. Wanton soup is pretty much wantons and tap water. Salt and pepper squid has almost no trace of salt nor pepper. No taste. Servers ignore you. Took 15 mins to finally get my bill.

The foods are not cheap either. Avoid at all costs.

We went there with kids on Sunday night. It was my fault to choose this restaurant. While we were waiting our food, my kid (5 years old) started to cry as she was hungry so we gave her some bread. Unfortunately the staff stopped her to eat bread as foreign food is not allowed and my kid started to cry uncontrollably during the whole dining time without eating any other food. If you accompany with kids, please be aware of this kind of situation.

Haven’t been to this place for couple years. Seems like this is now the “bar” side and the restaurant has become a seafood restaurant. Much smaller than touted on the website. The bar is poorly stocked (Heineken, Coors light, Molson). Very disappointing. Might go back for lunch to test the restaurant when I get in the neighborhood next.

Great Food for a great price!

After living across Neptune noodle bar for almost two years, we only got here the day before we left Burnaby to have some Dim sum. Not only I was surprised by how great the quality of food, but the service was also top notch. Cindy made sure that our order arrived within 10 minutes. Their Laksa is out of this world and the dumplings are a must try! We will definitely return to Burnaby, just for Neptune Noodle Bar!