Northland Hyundai

Friendly staff, extremely helpful, and polite. Would 100% recommend! (they even have a free coffee lounge)

Good customer service good
people were polite and helpful.
1 compliment though if the owner of the car is female talk to her not the male that is with her.

Competent and courteous Mike Vanderbrink guided the warranty covered engine replacement for our Santa Fe.

The entire experience was nothing but positive! A great team here in Prince George. I appreciate driving home in a new car so quickly and hassle free.

We’ve been getting our vehicle serviced at Northland Hyundai for many years and have always received phenomenal service. Today, we purchased a used car and with the help of Braiden and Mike it turned out to be a great and painless experience. Braiden goes the extra mile when helping out folks! Mike also! We are very pleased with the service we received today. Thanks so much guys!

Great experience trading in my Dodge and buying Hyundai from Northland at PG. Ken was great to deal with. We came out of town and everything was promptly arranged & taken care of. Great atmosphere and vibe at the dealership. Way to go! Definitely one of the best dealership.

Was helped by: Braiden Hink

Provided wonderful customer service, helpful info about each car without being too intrusive, wonderful customer service that made me feel welcomed, was super kind even during the waiting process and helped me feel less like I was in a professional element and more like I was talking with a friend (Super big bonus on that!). All in all, probably the best customer service I've ever received!

Review written by: Aidan Poland

Recently purchased a brand new Palisade. The customer service was above and beyond. Big shout out to my salesman Josh and Micheal in finance. Also thank you to the rest of the staff for being so wonderful with the kids. I highly recommend Northland Hyundai.

We Just purchased our 2nd ride through Northland Hyundai. Nothing but a positive Experience. Ken our sales man is honesty the best sale guy we have ever worked with. Chris is a one of a kind finance manager who goes above and beyond to get the right vehicle for you. I will never give my Business to any other dealership. Always shop at Northland when purchasing new or used vehicle

Great service! Took a while for a pretty simple diagnosis but it wasn’t over priced:) really friendly atmosphere.

I bought my vehicle from them yet I was 700 km away and it was easy. I have services done with them.
Iam confident in recommending.

Braiden was a brilliant sales person. His customer service exceeds our expectations. Keep going, Braiden! Thank you for your help! ️

Would recommend buying from Northland hyundai, great service and communication from ken my salesman. Thank you!

The Service Advisor was helpful and pleasant. However, I was frustrated with the inconsistency of automotive techs. Last time we went in, the last tech said we have another season on our tires, and then when we got them put back on in the spring, the next tech said that we needed to replace them immediately. For an excellent customer service experience, this should have been advised in the fall, so we could plan in the spring to replace these. I also wonder why I am getting inconsistent advice from two different techs at the same place. Proper processes and communication would fix this though. I hope this feedback helps to improve the experience for other future customers.

Excellent customer service. Brainden was the name of the person I was mainly dealing with. Very accomodating and didn't let me leave unsatisfied with my decision on buying the vehicle. Bought my first car with Northland Hyundai and have been an awesome experience. Thanks to the entire team.

Broke down out of my home province. Dropped my car off they would say they’d call and never would. Had to call them serval times to get updates they promised would call me about. When I was on my way back from Smithers to pick my car up they called me at 10am stating they forgot to order parts for my Rad. Spent two days waiting in a hotel. Only person who was of any help was the service manager and shuttle driver.

Got a great little Hyundai Kona this year and was helped by Ken McDonald. There was a misunderstanding about it having a heated steering wheel but Ken, who was instantly apologetic, worked it out a deal with me that I was very happy with. He was kind, patient and accommodating. Talk to Ken at Northland Hyundai!

Showed me a brochure that says Service #1 starts at $59.95

You should be forced, by law, to tell us an accurate price BEFORE you do the work.

And ya know what?
I was prepared for a problem, that's why I paid the $119.06 and left with a smile.

Thanks team!

They made buying a new vehicle an easy and enjoyable experience! Great customer service, RJ and Braiden went above and beyond what I expected when I came in to look for a new vehicle. Highly recommend!

We had a really good experience at Northland Hyundai.highly recommend to go see Ben Diakite if you are in search of a new vehicle. He is a very knowledgeable personality.

Kudos to Hayden, Chris and to the whole team. My overall experience was superb! Hayden was really accomodating, polite and knowledgeable. All my million questions never went unanswered. He really made sure that I only get the best deal. I was totally happy and satisfied with my purchase. Thank you very much guys!

Abhishek gave me excellent service… very friendly and gave me a ride to the nearest ICBC dealer and back again. Would recommend this dealership.

Amazing staff. I bought a Tucson 15 yrs ago and loved it so much I went back and "upgraded" lol I mean bought another and in the future will do it again. Love them!

Managed to score a 2023 Palisade Ultimate Caligraphy and couldn't be happier so far with it and with this dealers service! Our salesman Abhi was top notch and kept in constant communication before and after the sale to make sure our needs were met. If your looking to buy something make sure to ask for Abhi you will not be disappointed! Had some miscommunication with our trade in and Abhi took care of it and got it sorted in a few minutes! Shout out to Mike as well for making buying a vehicle a great experience. Thanks Northland Hyundai!

Amazing people, Hayden in Sales and Chris in Finance made my life easy. I did buy a brand new Hyundai Santa Fe from Kitimat. All happened over the phone and my car was delivered in Kitimat as promised. I have not met Hayden or Chris in person yet but now is a due visit to say hello and thanks them to have helped me becoming the owner of that fantastic car. To anybody: Northland Hyundai selling cars is a seamless experience perhaps much better than the Amazon experience since in addition you get the nice personal touch. And to be clear I have never been in Prince George, but is like I was and I need to pass by to just say: guys a zillion thanks for being there and being so nice and helpful!

Didn’t even fix the issue on my buddies car. Had to go to a different Hyundai for WARRANTY work. Kinda sad considering I was able to diagnose the issue over the phone with him.

They were absolutely amazing my girlfriend and I had a terrible experience with our previous car and the other dealerships we went to and they spent the time and helped get us financed the whole staff was incredible! We also had to come back because we couldn't get our drivers side door open and they paid for the part I highly recommend coming here and getting your car they will really work with you

Thanks again to Ahbi from Northland Hyundai… you were very professional and honest.that says a lot about a car salesman. Thank you so much and will be recommending you to many potential buyers. All in all the whole team made my purchase very easy.

I've had a Hyundai Ioniq 5 on order with them for months. Right before scheduled delivery add a markup of 5k. Scummy dealership

Exceptional help with selecting and ordering the Ioniq 5 AWD long range with the Ultimate package. Gorgeous vehicle. The panoramic roof is amazing! And the Bang and Olefsen sound system is wild.

I'm in the lower mainland and am happy to make the 8 hour drive to Northland because the customer service is stellar. What I had become accustomed to from years of dealing with the Hyundai dealership in Kenora, Ontario

Ken offered various solutions and options. Deciding on the right vehicle with his help was easy.

Thank you, Ken!

Bought this 2022 Kona with them. It was fast, smooth and realy easy. In less than 1 hour they approved my application. Make sure to check this dealership if youre planning on buying a ride. Oh and look for DAVEY. He made sure everything was good. He was very accomodating. Even after the purchase he was responding to my messages and questions.

Ken is the BEST salesman I have ever had! (and I don't like salesmen). I was extremely nervous to purchase a brand new Kona and he helped me feel at ease. Don't buy anywhere else! You are treated well, not pressured and it is a friendly atmosphere. I highly recommend Ken at Northland Hyundai!

I highly recommend Northland Hyundai of you're looking for a good dealership. I recently purchased my 2018 Hyundai Elantra Sport Tech through them and was extremely impressed with how they treated me. Ken is by far, the best salesman I've been to. I didn't once feel pressured into buying asap, like I have at other dealerships. He is very friendly and always promptly replied to any questions I messaged him. The dealership got me down to an excellent price for financing and was able to get the banks to accept my application, even though mine was a more difficult one to accept. They will absolutely be my dealership of choice, going forward!

Hyundai has the worst dealerships I've ever delt with. Not just in Prince George in Edmonton 3 different Hyundai dealerships in Edmonton they all sucked. I'll will never by another Hyundai in my life! Dealing with service at Hyundai dealerships is the worst experience I've ever delt with!

This dealership was above helpful.they accommodate my time slots off work.stayed late to help.and continue to offer further assistance on additional items I required.even after our deal was finished. I forsee they will remain MY dealership of choice!

My Spring break started off horrible. My daughter was sick, wasn't getting better.kept having to delay leaving. Finally ready to leave. 1.5 hours away. I start having issues with my beloved Kona. We had to drive all the way back. Drove straight to Hyundai. Sadly they didn't have a courtesy car to give me.but after hearing. We were going to see my very ill father.and this was our only opportunity.they quickly put their heads together and figured out a more than adequate solution. I love my kona and I'm so glad we purchased through Hyundai. They have gone above and beyond. A special thank you to Jocelynn Cameron.

I called to get help and I talked to call associate Shauna Ingram and she was very professional and helped me with every question I had to ask keep it up Hyundai

Horrible customer service. Their car FOBS are faulty and slip off the key. Hyundai charges $400 four HUNDRED dollars to replace it plus towing your actual car there. Scam.

So personable and friendly. We were stuck in Prince George and my moms tires were garbage! They not only fit us in, gave us a ride but are trying to add in some recalls that need to be done as well. Willing to pick us up as well. Just superb seevice.

Tool my mom there to buy a new vehicle. Sales staff was fantastic. Listened to what she wanted and showed her the best possible options. Very detailed and thorough on the process. Very inviting.

My significant other, and I had a great experience with Northland Hyundai. Came down with short notice to view a vehicle, they made the process very quick, and smooth. Christina was an exceptional salesperson, genuine, and enthusiastic in assisting us, a breath of fresh air from what we had experienced at a couple other dealerships in town. No discrimination based on our age. Do not hesitate to purchase from Christina, or Northland Hyundai. Big thank you from Hope & Devin on the purchase of a 2019 Ford Fusion Titanium Hybrid.

My experiences with the service department have been nothing but disappointing but then again my last vehicle was a Volkswagen and their service department is beyond exceptional. The last straw for me was today I had a 945 appointment to do a tire change over. When I got there I was told that it wouldn't be ready until 2pm! I worked at 2pm so had to cancel my appointment. When I asked Dave if there was anything with a short wait time coming up he just said no put an "X" through my work order and handed me my keys. What I would have expected was for him to check his appointment book. But in his usual arrogance Dave must have had it memorized. Like I said this was the last straw. In the past they also tried to get me to do additional services on my vehicle. I have come to expect the dealer to contact me when service is due not to try to up sell me. I'm quickly beginning to regret my choice of vehicle

I bought my second car from northland hyundai. I have got really good deal from them on my both cars. I am also thanful to Lovepreet, who helped me alot during whole process in friendly manner. I would recommend his name, if you are looking for old and used vehicles.

Was a great experience dealing with Lovpreet and the staff at the dealership. Definitely answered all of our questions and concerns as well as initiating us into the bluelink experience.

I am very grateful for Braiden and Nathan from Northland Hyundai. They both were exceptionally patient and understanding with me this evening. I've had some terrible experiences at other dealerships between being sold lemons to feeling pressured, rushed and ignored. Braiden took extra care to provide plenty of information about one of their vehicles and ensured that I felt both heard and understood. I would recommend them to anyone who is looking to purchase or trade in a vehicle.

Just got the brand new car from hyundai prince george from Lovepreet Singh! He gave me an amazing deal that’s within my budget. Had a great experience and my fulfillments are upto the mark. Balraj Dhaliwal

Had a great experience, this was our 3rd vehicle purchase from Northland Hyundai and we have always had a great experience. Props to Lovepreet and Chris for great customer service and getting us into the vehicle we wanted, we definitely will be repeat customers.

It was great dealing with Lovepreet. He was so professional and humble thru the whole process. If anyone in the market looking for a vehicle, I will recommend you to go and see Lovepreet at Northland Hyundai. I am happy for my first car. Thanks again Lovepreet for the great service. Thanks Northland Hyundai.: D

The worse customer service in town. They broke my car, charge me a fortune and did not take responsibility. I had to drop my car two days after the "repair". They refuse to give any loaner car.
Horrible services. Stay away from Northland Hyundai!

I've been to 3 dealerships, and Braiden, by far, was the best and wonderful! We've been exchanging e-mails for the past 2 months (or probably more), and he was very supportive and patient with me as I have so many silly questions for him. Our relationship as a customer and him as a dealer was incredible. He provided me with what I demanded. He'll perpetually be part of my adventure in buying and having my first ever vehicle. He is clearly an asset to the business! I highly recommend Braiden and Northland Hyundai to my friends. Thank you for making my dreams a reality.

Awesome! Don was our sales guy and he was great. Everyone was super friendly and our process of buying our Santa Fe went smoothly. It was refreshing not being pressured. Highly recommend them if you are looking for a vehicle.

Lovepreet was awesome, he took the time to find me the perfect jeep. Very considerate of my needs, got me a terrific price on my trade in. Go see Lovepreet.

Lovepreet Singh, my man huge shoutout. Thanks you for delivering me the best jeep in the town and staying on your words.
Such a humble, trustworthy and knowledgeable salesperson.
Thank you for the complimentary gift as well.

Thank you Northland Hyundai for all your generous services and quality dealing.
Carry on the good work.

I dealt with Lovepreet and he got me into a 2010 toyota yaris. Very attentive, polite, and great to talk to. Thank you for the help on my purchase. Go talk to Lovepreet next time you are looking to buy at Northland Hyundai.

I would call FRAUD ALERT. I purchased the car with down-payment in cash. Seller suggested me a insurance package with reasonable price and promised I can walk out the contract as soon as I want to. However, after 4 months, I was not happy with the current company and wanted to switch to the other companies. It turned out They already used my down-payment to paid for the insurance company WITHOUT TELLING ME? WHAT! I have to stick with an AWFUL INSURANCE for 4 years now. Many excuses like "Sorry I could not do that or nothing we can do about that" You are kidding me. Be aware of this people, they will lure you in a unfair contract and charge you plenty of unknown fees.

I've had nothing but excellent service with Northland Hyundai. The service crew is friendly and helpful. Where another dealer waived off an issue with a reverse sensor, stating it was wear and tear, Northland scoped it and found it to be a sensor issue, repairable under warranty. Thank-you!

The service department was outstanding this week. Gave me a fantastic car, Sonata, to use while my car was awaiting parts. Great service! Thank you.

Terrible customer service. When I chatted online with a customer service rep, they don't answer the question I asked and closed the chat when I asked if they were a bot (fair enough, they were offended). The salesperson/manager also said that they would me back in 10 minutes about booking an appointment to see a vehicle but I never received any call from them. Wish I could take my business elsewhere but there are few options in Prince George for electric vehicles.

I will recommend Northland Hyundai. Firstly I think the Sante Fe is a great vehicle, I had a 2015 and traded it for a 2021 Sante Fe Essential. I feel that I was dealt with in a respectful and honest manner, I was not pressured into anything I didn't want or need. Everyone was very friendly and respectful.

Made an appointment to get a recall fixed on my car and when i brought in for the appointment i was told the part wasn’t in stock.it took them 25 minutes to come out and say the part wasn’t in.this is the second time this has happened where i have had an appointment and the part wasn’t in.not impressed- wasted my time

There it was, the car I've been looking for, a little sporty, but still practical, kinda fast but still great on gas, all the salesman needed to do was show me where to sign, I was even going to pay in cash! No financing needed at all, and that's where my problems began. When I let the financing manager know I'd pay for it in full I was met with silence, nothing, he just didn't reply to my email. I gave it a couple days and emailed the salesman again with a couple questions, one of which was delivery, I'm from a different town and didn't feel like making the drive down if I didn't have to. So a simple question, how much is delivery, should be pretty easy to answer, but nooo of course not. His reply, "Best bet is to take the car for a spin first. If you liek it and it is the right vehicle then I can work up a deal for you. Sounds good? " ah yes that makes sense, I'll drive 6 hours there, look at the vehicle, drive back and then wait for it to be delivered to me, what a great idea! It took me close to a week to finally squeeze the answer I was looking for out of him. Once I finally got all the answers I was looking for we settled on a price and it was going to be mine! After a week of agonizing emails we finally reached the end. At least I thought. I was told my car would be delivered in a couple days between 12 and 1: 30, perfect that works great! It was all settled, but then the next night, the night before it was supposed to be delivered I get notified there's a problem with the driver, and told it won't be here until Thursday now, basically a week later. So now I'm left without a vehicle for a week and a salesman that doesn't like to answer questions. One week isn't the end of the world, I survived but I thought it only fair to think that a little compensation might be in order, and I mean little, all I wanted was floor mats. So I talk to the salesman about possible compensation, annddd he doesn't reply. A couple days later I try again and he still avoids the topic, I bring it up once more, this time directly talking about him avoiding the topic and I'm left with the most political answer one could give, "I'll see what I can do, no promises though. " As Thursday rolled around I was wondering when I might expect my new vehicle, after a few more emails, no answers given and questions not replied to I finally got what I was looking for, "my driver is leaving early. " thanks. To sum it all up, I fully regret starting this endeavour of buying a vehicle from them, I will never be going back to this dealership for anything whatsoever, there were constant spelling mistakes and a huge lack of professionalism, and constant questions left without answers.

Update*
Shortly after posting this review I received a call from Nathan, he helped clear the entire ordeal and made sure to get some floor mats mailed to me. This was greatly appreciated and slightly renewed my faith in the team at Northland Hyundai.

We have bought our second car from Northland Hyundai and were very pleased with our purchase. The staff is friendly and knowledgeable and did an admirable job of making our purchase a pleasant experience. From parts, sales, to the service department job well done. I highly recommend Northland Hyundai and hope you'll consider them for your next purchase.

Staff are friendly and helpful. Never pushy. 4 th vehicle purchased from them and have never had one fail or breakdown. Our last salesperson went out of her way to help our friend while she considered her next vehicle.

I had a great experience at Hyundai, Braiden Hink helped me and asked what my perfect car was and after about a week of searching he called me and had 2 amazing vehicles both in my price range, exactly what I was looking for! It was the hardest decision to pick one but I went home with an amazing vehicle that will hopefully last me years to come:)

Would be better if they have one more driver for the ride. Waited so long today. Not just today.

Got a new car the worked with me the whole time and were amazing if I ever do car shopping again I'm going to them

We would like to thank everyone there.everyone is so helpful and very nice. Lance and Mariah went out of their way to make sure we were happy
Thanks again for the great car.

Braiden Hink recently helped my 82 year old mother with buying a car. She said that he gave excellent service and answered all her questions thoroughly. He was very patient, helpful and understanding. She highly recommends Braiden. He was an all around nice person to deal with. Thank you for helping our mom Braiden.

Staff has always been helpful and courteous to me. Had a very good experience with the general manager, whom made sure I was completely satisfied with my service.

These guys are some very helpful people! Any inquiry you have they are very thorough and polite through the entire proccess. 5 stars isnt quite enough for them, having them go above and beyond to meet customer satisfaction! Thank you David and his service rep team.

Extremely pushy. From the beginning, we should have driven away. Our salesman was extremely immature and ran in front of our vehicle as he thought we were leaving the lot, he wanted to "grab our attention". He showed us features that we didn't care about on the vehicles. When asked about pricing on vehicles, he admitted to having no clue what the price was. When we went on a test drive, I asked him to figure out the price of the vehicle while we were driving. Apparently it wasn't worth his time to find the pricing cause we weren't sure that we were interested in the vehicle. Second vehicle that we test drove, he still didn't have a price for us again. I asked to see the different models before test driving and he just brought whatever trim level he thought we would like. He tried selling us on their service department even though I made it clear that we will never be back for servicing as we live too far and there is a closer dealership to our home.
At the end of the day, this left a really impression of hyundai for me and I would never consider the brand.

Great experience buying my new vehicle. No pressure and everything promptly answered. If you are looking for a great dealership I would highly recommend Northland Hyundai.

I bought a used 2009 Hyundai Accent from here in july. I had just moved across the country for a job and needed something to get me around while I got settled. I was paying cash for a vehicle and gave them my Max price ALL in that I was able to spend and made it clear that was firm. Went through the whole process and only when I sat down to sign did I see that the cost was now approximately 2000 dollars more than what was initially discussed as it was all before taxes and fees.
The day I got it home I suddenly realized that there was a crack in the front bumper that it had been duct taped in the same colour as the car. I should’ve noticed this but didn’t, but they also should have either alerted me to it or offered to fix it. I had to return to the dealership and fight for them to fix it for me, which thankfully they did.
The car was also sold to me with two sets of tires. The set that were on it and a set of winter tires. Great right? Well when I went back there in spring to get the summer tires put back on I was informed that both sets of tires were winters. And it was now up to me to buy a new set for summer. I spoke with the service department who had me speak to the salesperson I had dealt with.when I asked what they could do to remedy this I was mocked and told that normally old cars don’t even come with winter tires. The salesman told me he would talk to the manager to see what could be done. A month later I had not heard anything. I phoned the manager who had never been alerted to my questions or concerns. The excuses were that they didn’t know they were both winters, that it’s fine to drive on winter tires in the summer, etc. My concern was always that the deal with the car at the time of purchase was that I would get two sets of tires. No reasonable person would assume that they would both be winters. I just would’ve liked the courtesy for that fact to be disclosed at the time of purchase so that I could make decisions and plans around it.
The overall attitude seems to be that if you are buying a used car at a lower price point you don’t deserve honesty, transparency or decent customer service.
The manager then after much discussion offered to give me a used set if they had one lying around that fit. Which they of course did not. And then quoted me discounted prices for new sets.
I am not willing at this point to invest more in this car nor am I willing to continue to do business with this dealership and will be looking at other options. I am not one to complain or even write reviews but I was deeply disappointed with my experience here.
Thank you for coming to my ted talk.

I recently bought a new 2020 Sante Fe from Hyundai. I walked into the dealership with the intentions of looking around, expecting it to take me a while to make a decision.however I was promptly approached by a wonderful sales person (Chris Bone) who listened to everything I said I was looking for, the price range that was comfortable, and all the perks I wanted in a car, he was able to find me the perfect fit, he wasn’t pushy, or too in my face, I didn’t once feel like he was just trying to make a sale. The finance department was extremely helpful and fast getting everything sorted out. My overall experience was so much better than i was expecting. I would highly recommend Hyundai to anyone I know who is looking for a new or used vehicle! The Sante Fe is absolutely amazing, drives like a dream, literally feels like a high-end luxury vehicle (it is to me anyways.) but on top of that I had an excellent sales and finance experience! Thank you so much everyone at Hyundai for making this the easiest stress free vehicle shopping experience!

I am so happy with the service I got from everyone at Northland Hyundai. I was given two vehicles to test drive until I fell in love with my Tucson. I knew the features I wanted and Chris Bone helped me find what I needed and worked with Lance to go beyond the extra mile to make sure I walked away happy. The guys in financing were very nice to work with and I ended up driving away with it THAT day with an appointment in place for all the extras (block heater, hitch, etc.) installed. In fact, Chris also checked in after I walked away to make sure things are still going well! I was nervous about purchasing a new vehicle but now I am a very proud Tucson owner?

It would be a 1-Star if Joe and Lance weren’t there. It’s always expected that you try to get a good deal for you and they will try to do business. I tried couple of vehicles and they keep on being pushy to get onto their offer! Finally the general manager literally took a class on how dealership works 101, felt so offended. I understand probably he was frustrated not getting a good price from me what he wanted but I didn’t like his one either. If something doesn’t work out we need stop that right there!

Afterwards, I bought a vehicle from PG Ford and they were fantastic!

But specially Joe (the sales guy) was so good, and I felt so bad that I could not get a car with him.

4 years ago this was the worst dealership I have ever dealt with! I swore I would never deal with Northland Hyundai again! Fast forward 4 years and a phone call and promise by new management to make things right and give them a second chance! ! Jared and his team are night and day difference from the previous team! Thanks to Jared, Mike, Luke and Chris for a great experience and a now happy Northland Hyundai customer!

We had a very positive experience at the Prince George Hyundai,
the staff is amazing, very helpful and willing to go the extra mile
to satisfy the customer.

I just recently bought my first new car from Northland Hyundai, and they made it an absolute dream! Incredible service, friendly staff, and made everything less stressful when buying a car. Thanks for your help!

Great to see a dealership in Prince George promoting electric vehicles. Very satisfied with the Kona Electric so far.

Excellent customer service! Thank you Joe & Lance for being so welcoming, friendly & helpful.

The service department has no communication. I seriously regret buying from northland Hyundai. 3wks for a headlight brake and paint issue still not finished.