OpenRoad BMW Langley

Aman was an unreal salesman. I was on holidays out of country he made the whole experience effortless with no pressure. Answered all my questions sent videos of the vehicle and had everything ready when I got off the plane to pick up the vehicle. He went above and beyond and will get my business and referrals in the future. Thanks again Aman

From the moment I stepped into the BMW showroom, Bhupinder made my car buying experience truly exceptional. His deep knowledge of the BMW X7, coupled with his genuine enthusiasm for the brand, made it a pleasure to explore my options. Bhupinder was attentive to my needs and preferences, guiding me through the features of the X7 with expertise and patience.

What really set Bhupinder apart was his commitment to ensuring that I was completely satisfied with my choice. He answered all my questions with clarity and provided valuable insights that helped me make an informed decision. The test drive experience was thoroughly enjoyable and Bhupinder's proficiency in explaining the vehicle's advanced technology was impressive.

Moreover, his professionalism and courteous demeanor made the entire process smooth and stress-free. He went above and beyond to accommodate my schedule and preferences, making sure that every detail was taken care of. His follow-up after the purchase to ensure my satisfaction with the vehicle was a testament to his dedication to customer service.

In conclusion, Bhupinder is an asset to the BMW team and a true professional. His exceptional service has not only earned my trust and appreciation but also my recommendation to others looking for a great car buying experience. Thank you, Bhupinder, for helping me acquire my dream car, the BMW X7!

Today, I showed up at LANGLEY BMW, part of the OPENROAD Group, at my scheduled appointment time of 9 AM. I was there to have my glovebox fixed because it wouldn’t open when you pushed the button. I didn’t have this problem before some warranty work performed by LANGLEY BMW, but I did have after the work was performed. It’s one of those problems that you don’t think about until you go to use it, so it is our fault for putting it off so long. I was told by my advisor when I arrived that it would not be covered and it should take a half hour. My advisor told me he would try to keep the costs down. An hour and 40 minutes after I arrived, the work was finished and I was charged for 1 hour of labor, which they cut in half.
Warranty work that Langley BMW performed and was paid hundreds of dollars from BMW Canada caused a problem with my glovebox, which Langley BMW acknowledged. Now when I finally had it addressed, I had to pay $125 to rectify a problem caused by the dealer. When I got home, I found a part not put back in place properly, to make matters worse.
I don’t think it’s right to pay to fix a problem caused by the dealer, which they made good money on, no matter how long it took me to get it back in to be addressed.

Purchased car from JD, very kind and comfortable process, no pressure. Definitely will come back to him in the future! Whole team was great

That was awesome experience with Gurvir in here he is really honest, friendly and nice guy!
You can ask him anything you want and he explains everything as a friend. I absolutely had a great conversation with him and I would suggest him to anyone who wants to buy car from BMW Langley.

I've had the pleasure of purchasing both a Mini Countryman and recently, a BMW X5 from Langley BMW with Jason Li as my sales representative. On both occasions, Jason provided exceptional service. He patiently addressed all my questions and provided expert advice, ensuring I made well-informed decisions.

In my interactions with Jason at Langley BMW, I found him to be exceptionally professional and adept at bridging communication between us and the sales manager.

His proficiency and promptness in facilitating our conversations were commendable, ensuring a smooth and efficient process throughout.

I highly appreciate Jason's role in making our experience at Langley BMW a seamless one.

Paris and Matt in the Sales Department of BMW Langley have great personalities and are a pleasure to deal with. My brother and I purchased two vehicles from here and they were excellent.

Paris followed up with us to check if we were enjoying the vehicles which is a sign of someone who cares about the people she is selling to.

Thank you BMW Langley. We will definitely return

Korey @ Broco MR

Very friendly staff, quick and efficient, Gurvir was my salesperson and he killed it, super great fella. I would highly recommend BMW Langley for all your new/used car needs!

Adam Markwat assisted me in acquiring a new BMW from out of province. He was excellent in dealing with the safe transport of my car to Langley and kept me informed all the way through this process. The car has arrived and it looks perfect. Nice guy and very professional. I would recommend Adam to anyone looking for a great experience buying a BMW.

Service department Waaay too busy and very disappointed with the way the handled my service work. 3 months now and my vehicle is still not fixed. Also quoted $8,000 to replace the timing chain in my 3 series with this specific 4-cylinder that requires the service!

Had a super great experience at the BMW Langley. I met with Silvio and couldn’t be happier. He and the staff’s customer service was beyond awesome! I’d truly recommend this dealership and Silvio to anyone who is looking for a car, especially a BMW!

I recently purchased a 2017 BMW X3 from BMW Langley and had Suki as my sales advisor. Everything went smoothly in the transaction and had a good test drive before purchase. Suki made sure to take care of any work that was needed on the vehicle before I took it home like brake pads, rotors and any minor damages. Excellent experience and would highly recommend both BMW Langley, Suki, and the team there. Thanks.

Almost no stock available and the salesperson in unbelievably unprofessional and extremely rude. The worst BMW dealership ever. Dont go to this place.

Dealt with the service guy name Prab Very rude guy does not listen and argues back with you he even called me because I gave him a one star review and started arguing with me about why I gave him a one star review don’t appreciate the harassment.

One of my best experience about buying a car. I was a Benz owner until yesterday. I got a BMW for my wife, and I’m telling you, the best service on sell department, financial services department, all the way up to the guy who explains everything about the car to you. We are so happy and thankful guys. 1 think for sure we will not go back to Benz.

Suki our salesperson was amazing. He is very helpful and gives exceptional service. Will recommend him to anyone

Kristoffer exceeded all of our expectation and we are nothing but happy with our new vehicle. He provided a great customer experience by making sure we were kept in the loop at all points of the sales process. When unforeseen problems came up, Kris went to bat for us to make sure that we were taken care of. He definitely made good on his promise to provide a 10/10 experience and is on the top of our list when we are looking for our next vehicle in the future. Thanks again Kris!

Purchased my very first BMW at the BMW Langley location. Looked at different cars in my price range from Audi to BMW. The thing that sold me on my brand new M440i was the out of this world service from Suki Longiye! If you're in the market for a BMW go see Suki! He is the kindest and most down to earth car sales men I have ever come across. GO see Suki and his amazing team at the Langley BMW.

Webb and his team were very professional yet accommodating. We got a fantastic vehicle that felt like new despite it being a four year old one. So happy!

Dealership service departments sometimes struggle against an unfair bias so I just wanted to share our positive experience at BMW Langley Service with our service advisor, Sam, and the technician who worked on our car, Mark.
Our car is equipped with an engine that had a known shortcoming that is covered by a BMW extended warranty (N20 timing chain assembly for those that may be curious).
The requirements for the coverage of the repair under warranty are fairly strict now, but we were starting to hear a brief noise from the engine on cold start that sounded worrisome.
There was some initial hesitation to cover the repair, as the noise was intermittent and brief. The technician, Mark, lobbied the shop foreman for us and eventually the repair was approved.
Sam was in regular contact with us, provided us with a loaner Mini when one became available (Thanks, Sam!) and was professional all the way through. He made a point to caution me that the sound of the engine would probably not be changed, however that turned out to not be the case. Mark did a great job with the work (a big job too), and the cold start noise is gone. Runs like new again.
Thanks to everyone involved - especially Mark and Sam - for taking care of us.

GREETED POLITELY
DESCRIBED WORK TO BE DONE ON VEHICLE
WAITED FOR VEHICLE AND SERVICE DONE QUICKLY AND EFFICIENTLY

Great dealership. I became their client in July 2021 and look forward to update my car in a few years. Thank you to Kris Ong.

Update

Went for a service for my 2 series, went home with a brand new BMW 430i grancoupe. Woah! Got pretty amazing deals. Thanks Kris Ong for your help and hardwork.

October 2017

So the wife and I were torn on getting Mini, Tesla, Audi and BMW for our anniversary. After all the showroom hopping, we finally get to drive the car of our dreams and it was delivered just on time for our anniversary. Thanks for the help of Scott Stephens who assisted us to drive the car that fits our style and budget. I highly recommend this guy as he has a wealth of knowledge and knows his product very well. Job well done Team BMW Langley! Thank you for making us an official member of the BMW family.

Good ambiance, top notch customer service, no pressure to buy what you didn't bargain for. Just ask for Silvio. He is a sales man.

Lovely dealers! Kris was so attentive to all our questions! The team was just happy and super helpful! I would recommend this to anyone who is looking for a car!

Tremendous experience once again with Langley BMW. Adam was so great to deal with and help me decide what vehicle was right for me. Derek and the service team another big reason why I am back to buy another vehicle from these folks. Can’t say enough good things about Open Road and how they are to deal with. True luxury brand buying experience.

A HUGE SHOUT OUT TO RAJ NAGPAL for your excellent service. Thank you for making our new X3 purchase and previous vehicle trade in so smooth. Raj is very professional, polite and genuinely care about his clients. We didn’t feel rushed or pressured. Completely hassle free experience from beginning to end. I have been very happy with my experience and will definitely recommend Raj to our family and friends. Thanks again Raj!

Suki was one of the best sales agents I’ve ever dealt with. Personable kind knowledgeable and professional. Go see Suki for a great sales experience with BMW or knowledge on any other vechicals.

Fantastic experience! We just made our second purchase from Langley BMW and each experience was top notch. Our sales person for this purchase was Raj Nagpal - his professional demeanour was only outdone by his honesty and his commitment to his customers! Kelly in finance was thorough and professional! Lastly the gentleman who went over the options and systems in our car was super thorough and super polite.
We would highly recommend Raj and Langley BMW!

Called 3 times for an oil change for my X1 no answer will be getting serviced from another dealership

I just had to share my unreal experience at BMW Langley this past week! My husband and I drove all the way down from Kamloops to look at an x1. Suki Longiye was who we dealt with the whole time from test drive to buying! He was exceptional at his job, very informative, got us the most for our trade in, and was not pushy in the slightest. 10/10 would recommend seeing Suki at BMW Langley if you are considering a new or used BMW. We will defiantly be returning to see Suki when we are ready for our next vehicle!

Just purchased a new X2 from Webb Si at Langley BMW. Best car purchase experience ever. Thank you so much

Purchased my first BMW ever here. I shopped around at a few other dealerships, but the service I received here from Suki was on a whole other level. He helped me lock in an amazing deal on my M850i. If you’re in the market for a BMW, I highly highly recommend working with Suki

My husband went into this dealership about a month ago and had an extensive chat with Suki about purchasing a M240i. He was pleased with the knowledge, helpfulness and professionalism he received. We mulled about the purchase for a few days and made a return appointment. Suki met us with new information as he had kept us in mind. Presented with another option rather than ordering and waiting for a new vehicle, we were very pleased to seal the deal! When picking up our new vehicle Kelly, the administrator was super helpful and pleasant and special shout out to Manny, who has the patience of a saint, in giving us orientation! We have been thoroughly enjoying our convertible and highly recommend Suki and this dealership!

The experience at BMW Langley was very smooth and easy. We were referred to Raj through one of our friends who purchased a X3 last year. We traded our 328i for a brand new 2021 X3. We called up front to check whether they carried the car, we were looking for in the Inventory and luckily they did. Raj walked us through the entire process with patience, covering every detail and made it hassle free for us. It was an hour long drive from Vancouver but definitely worth it.
Strongly recommend this dealership if you are looking to trade or even a new purchase!

Wonderful service from Raj and Nick. Well run Dealership with good selection of vehicles. I highly recommend them. We were very happy with our new car purchase experience.

When I enter the dealership I wanted to buy a plain 430i, so I told suki I want this car. Instead of giving me that car that suki could of easily done, but instead he has something better for me. So he's said hold on tight I will be back and goes and brings down a M440i. Suki told me all of the features A to Z of what the car offers. Suki was/is a great salesman I said great I meant extraordinary to deal with. He is professional, fast, no games and is straight up to the point of what you want. He is probably the best salesman that I have ever dealt with. I will not go to another salesman after this experience. BMW Langley went above and beyond with their effects. I will definitely be buying my next BMW from Suki at BMW Langley. I will send all my friends and family that are looking for a BMW to go see Suki. Just want to say thanks again suki and to the whole staff of BMW Langley for this amazing experience.

Raj Nagpal is an extremely knowledgeable and courteous salesman. He made the experience of purchasing a brand new MSport 430Xi Gran Coupe absolutely painless. He honored what he said and the price was not a dollar over what we had negotiated. There were no hidden fees or an underlying agenda of any sort when it came time to take possession. He is genuine and a man of his word. If you are looking to go and purchase a BMW.go see Raj! Thank you again for all your help Raj!

This service department is horrible, who gives a vehicle with soap still on it, I have only had problems with this location

I spotted a good pre-owned vehicle, to my liking, and made an online request for a Filipino-speaking Sales Advisor, for easier interaction. They endorsed me to Kris Ong when I arrived at the dealership. He was courteous, professional and had good product knowledge (even for non-BMW cars). Fortunately, he was also the same sales agent who accepted the pre-owned vehicle from the previous owner (who traded it in for an upgrade), enabling him to handle my queries regarding the vehicle's history and condition. I felt lucky about this and appeared to be a good sign to further pursue my interest. Kris took care of me very well and met my needs and wants till the sale was finally completed. Great salesmanship with sensitivity skills! Except for a undelivered commitment (due to an in-house miscommunication as he well-explained) when I finally picked up the vehicle, Kris made up for the shortcoming, more than enough. His "going the extra mile" was truly appreciated. I wouldn't be surprised why he was awarded the title of "Silver Sales Master". Thanks Kris for the superb assistance. Wonderful experience and customer service. I am indeed a happy customer. More power to you and the dealership (the staff were also amazing and very helpful.from the receptionist, to the lot attendant, to the insurance agent, to the finance officer and to the sales manager). This is what true customer satisfaction is all about. Kudos to all!

Definitely, a highly-recommended dealership. Check them out and look for Kris!

Would have gone with 0 if that was an option. The sales rep was rude and intimidating. As soon as I told him im debating between X3 and AUDI Q5 wont even give me a quote and just said come back after test driving the audi then we will discuss pricing. Gave no info whatsoever.

Raj from BMW Langley treated us as family. He came in on his days off to make our purchase convenient and comfortable. TJ was also very helpful in accommodating all our requests. I would recommend Raj and TJ at BMW Langley to anyone looking for outstanding service.

Kristopher is a man of words. Kristopher absolutely a fair guy. This guy has honesty and he did what he promise. I bought a pre owned vehicle from him which is actually not even BMW so obviously he made almost no money but the way he dealt i love it

I worked with Sam in the Service Department and he is fantastic. Excellent follow-up. I never had a question as to what was going on with our vehicles. Their team took excellent care of us and we will definitely be back. Keep up the excellence Sam!

We are giving these ratings because the amount of times we had to come in to just do a simple tasks was very annoying for me as a customer. They did not put any effort in to save our time and extra visit. We had to come in the next day just to get a cap. Now we need to go back because the windshield washer fluid sensor is off. (probably they forgot to plug back after changing bulb)
Also, during our first visit they cracked our windshield, we had to replace it on our own with our own money.

Suki helped us find the perfect vehicle hassle free! Our experience with BMW Langley was beyond exceptional. From Suki in Sales, to Jordan in Financing and Tyler walking us through the vehicle it was an easy and pleasant experience.

Had an unreal experience today at BMW Langley. After responding to an online ad about a car they had, a sales rep by the name of Suki contacted me within just a few minutes. We were able to have two vehicles primed and ready to test drive by noon the next day.
When I arrived I was able to begin the test drives within minutes. The cars were clean and beautiful and Suki was the perfect amount of helpful and subtle. After the test drives we got down to business, TJ the manager was willing to meet and work with me to come to a pretty fair price on a great car. The financing department worked closely with me and was able to provide me with exactly what I wanted for financing. From start to finish the experience could not have been more easy and smooth. I will definitely be recommending this business to anyone willing to listen to me. Thank you Suki, TJ, and Kelly for a great day and a great experience.

Kristoffer Ong is the best sales associate I’ve ever dealt with. He is very knowledgeable and professional. I had been to many different dealerships, and felt pressure to buy from the sales people the moment I walked in. Kristoffer was different. He is a cut above the rest. He is experienced, and it shows. I told him what I was looking for and he was able to find the right vehicle that met the needs for my family and me. He took his time explaining all the options in a very easy way to understand in a relaxed environment.

As for the Finance department, I had originally dealt with Jordan. Like Kris, he was very professional and well versed with all of the finance options. He very carefully explained what my finance options were. Again, it was a very easy and relaxed environment. The day of my delivery, it was his day off, but Nick was there and he was fully aware of all the delivery details. He was also very friendly and easy to work with (I was with my three rambunctious children, and he didn't miss a beat!), and we got through the paperwork in no time.

If you are in the market for a vehicle, do yourself a favour before you make a decision, go to BMW Langley and see Kristoffer Ong. Both he, the finance department, and the delivery specialist, Tyler Knight, all did an excellent job and I had an excellent experience purchasing this this vehicle. I would give this place 10 Stars if I could.

Kris Ong in this location is just superb. Clear explanations, instructions and no push to purchase at all. Had a great experience buying 320 x drive. Would recommend Kris and this dealership without hesitation.

Purchased X5 from Kris Ong. He was very professional and knowledgeable, made the buying experience so smooth and simple. And after purchase support from Kris was awesome. Highly recommend Kris at Bmw Langley.
Thanks Kris

Jonathan really followed through on his promise. Paid top dollar for our used vehicle and delivered our 328d on the spot after installing some accessories. Despite being from Vancouver, we'll definitely go back to BMW Langley when we're ready to trade again.

Not the greatest service department, every time I go there they take longer than estimated and they don’t have valet service like Brian Jessel does, unfortunately I have to go to them for smaller jobs as they are close to me.

Also the sales department is either not very experienced or does not have enough power to complete a sale. I went to them twice and both times they lost my business once to Brian Jessel and once to BMW Vancouver.

I recently purchased 2018 BMW X1, I feel very lucky that the purchase made through BMW Langley, all staff were very kind and efficient, especially my dealer Jonathan Kang. He was super helpful and communicating with me in a timely manner. I highly recommend BMW Langley for your future car purchase.

Had a great experience. Jonathan Kang displayed the car well especially indicating the strengths the car. I liked that their idea of selling good products.

Jonathan was really transparent and took pains to explain the pros and cons. Based on interacting with him, I was able to fix the lease in one hour. Excellent experience with Jonathan and BMW Langley, unlike my earlier experience at a different BMW dealer where there was zero customer service

I had booked an appointment for a water leak In to the trunk, after paying approx $365 and me telling them where the water could be coming from but they could not find a leak. They kept my car for few days and gave me a rental. I think the $365 was to recover the rental cost. After few days water was still coming into the back, took the vehicle back and they have it for another approx 5 days and now they found the leak and charging me over $500 more. This would be the last time I take my vehicle to bmw langley. Very disappointed and feel as I was ripped off.

I am picking up my vehicle today will post another review later as well, I should have read other negative review and would have figured out that management doesn't really care that's why they done reply much on these reviews.

I would have done 0 but this review only has minimum of 1.

I happened to be fortunate enough to call on a few cars I saw online at Langley BMW and be handed over to Jonathon Kang as he must have been next in line to take a floor call. That or he's just the hardest working guy and is always there. He's all about service and makes things happen. I'm in real estate so I understand this life but don't expect that kind of service in car sales. No pressure sales whatsoever. There's a big difference between someone that's looking for a paycheque and someone that cares. The latter is hard to find. He goes above and beyond to make things happen and then even calls to see how you are. Pretty sure this sort of individual won't be selling cars to the commoner for the rest of his life so before he moves on to the bigger and better things I'm sure his future holds, you might want to go and get him to help you with your car needs. Don't think anyone else could possibly make it go smoother and you certainly won't have someone that plays any games or pulls any sheets over your head. Just an honest guy that will get you the best price possible on all things right down to warranties. There's a big difference between selling you and helping you. Jonathon is definitely the latter!

We were highly pleased with the service we received at BMW Langley. Kristoffer Ong was incredibly helpful in answering any questions and was clear in his answers throughout the entire process. Overall, the service we received was outstanding and we would recommend Kris Ong and BMW Langley to everyone.

I purchased a used BMW M4 from Kris Ong. The transaction went smoothly from start to finish and Kris was super helpful and efficient with his communications. Five Star service.

My husband called and arranged for a vehicle for me to drive while they were busy with my re call. We waited an extra 3 weeks just so I would have a vehicle to drive. My husband said it was all set up. When I went into BMW they said I needed a credit card or a Five Hundred Dollar Deposit for the loaner vehicle. BMW also said it would take 3 hours when they told my husband 2 hours, beware of the wait time and know they do not stick by their word. It's not that they didn't have a vehicle, its just that they didn't say we needed a deposit. I would have been happy to give them one, though they didn't inform us and said it was all arranged over the phone. So for this i am unhappy with them.

Excellent service, bought my car from them, Ryan Bentham was the rep i was dealing with and the transaction was amazing. The test drive was awesome, he really knew about the car and the features, and found the perfect car and package for me. So happy with the experience, both the dealership as well as BMW. Car comes with warranty and full service covered for the entire period of the lease (4 years)! Post transaction has been amazing as well. The car is fully connected so if there is ever a problem, I just press a button and the 24/7 concierge comes on, and send a tow truck immediately. (I went with the White)

Fantastic experience dealing with Sales Executive Adam Markwat!
He was extremely knowledgeable and professional throughout the whole process. He dealt with any issue we had in a timely matter and went above and beyond our expectations. All the staff at The BMW Langley dealership were friendly and accommodating. I would highly recommend Adam and this dealership.

So, first time I take my X5 there I book appointment for first thing in the morning as I explain to them I need my car back by early afternoon as they don't have a courtesy car for me. I call at 1pm only to find out that they haven't even started on my car. Their explanation is that the appointment first thing in the morning is to check the car in with the service adviser not to get the mechanic to start working on it! So, after I explain that they have wasted my entire day as I have been stuck at home and now need to get on with my afternoon appointments, they rent for me a car, which means that the shuttle guy needs to pick me up and take me to the rental car agency. Total waste of my day! The next day in the afternoon they call to tell me that it is ready to be picked up. I pick it up, get home, open the rear hatch only to find that after they worked on it they didn't put it back together (wires, electronics, etc all just sitting in rear trunk area as opposed to put back in their place in the rear quarter panel). When I call they tell me to bring it back in! Instead I put it all back together myself!

After a few days I hook my boat up only to find out that the issue is not fixed!

Car goes back in and they tell me that it some faulty electronic component, that they will order it and that they have booked an appointment for me 2 weeks later.

(two weeks later) Yesterday I took it back in as per appointment, I go to pick my car up today, jump in my car and find that the nice leather passenger seat is all dusty/dirty and covered in sand! WTH?

I go back in, service adviser comes out and looks and says that maybe they had a car mat on my seat. 2problems with that a) when I took my car in it was quite clean with no gravel at all on my mats b) why would you put car mats on my nice leather seats? Where did the gravel come from? This is unbelievable!

Take your car anywhere but this place!