OpenRoad Hyundai Boundary

Elvis has been a great advisor and supporter for me.
He went out of the way to prioritize my service and requests.
Thanks for all you do!
Cheers!

Its a slimey dealership that tries to squeeze every last time out of you. Sale people will lie through their teeth while they grin at you about markups and additional fees. The managers don't seem to have any social skills when I spoke to one I wasn't even greeted with a "hello" or anything just simply "So whats it going to take for you to drive this car home today? ". Feels like they are not human just money hungry robots.

I went in for a recall and was helped by Kyle at the reception desk. He was very helpful and explained everything that would be happening. He was very professional and friendly and helped me with the process of getting a new key and fob which I desperately need. Overall was a great experience, and my service was done even earlier than the time estimate which was amazing! Appreciate the help.

Nathan helped me find the right car. Was willing to be flexible and meet customer needs. Is a very reliable and honest salesman.

I placed an order for an Ioniq 5 on January 2022 and the car is set to arrive 1 year and 8 months later. Upon examining the paperwork, I noticed a "dealership preparation package" added in the options section for $3000. It is basically a list of things such as full tank of gas (in this case $20 worth of electricity), wheel locks, detailing, key fob battery replacements for 3 years.

After some negotiation the sales rep agreed to reduce the amount to $1000. Having waited almost 2 years for this car, I signed the paperwork but I left not being completely satisfied.

Be aware of this $3000 dealership "fee" as well as their $595 documentation fee which is $100 more than another dealership down the road.

Excellent service. Very patience explaining the service detail to customer. I trust this service provider and will always return. Thank you Hyundai service team, Kyle, Elvis!

Stay as far away from HYUNDAI cars as possible. I recently took my car for a serious issue (engine throttling) & the diagnostics run a "P132600" report saying manufacturer recall for "engine replacement". It can be a huge safety issue if I run my car on a highway while my accelerator does not even work properly. I called up Hyundai and they gave me an appointment multiple weeks out without even offering another vehicle. I mentioned this is a safety issue and hence should be prioritized - but they don't understand simple things at "Hyundai". I wont ever advice buying a Hyundai

Had my 2010 Veracruz shown some much needed TLC by the service department. Car is great again. Jackie and the service crew were top notch.

Thomas's friendly approach and extensive knowledge made my car buying journey a pleasure.

Excellent service! Very friendly people in the service department, always very happy to serve with smile. Specially the smiling face of Jackie Wong! ️

Great staff! Craig Parsons always has time for customers and provides great information and hospitality. The management staff are on point and even called to ensure that my vehicle purchase went well. Overall an amazing experience at this store! Go see Ali for the best service!

Mixed feelings on this dealership, here's why:

The service department has been great in servicing our car. The person I dealt with went out of their way to check on a specific issue and discuss it with me. I really appreciated that.

However trying to buy a car has been a different experience. Some sales reps have been great, others seem like it's a hassle to even give a quote. Put a deposit down to get on a Kona EV waiting list only to find out that new cars are being offered to people who can bypass the waiting list by paying extra. So putting a deposit down effectively does nothing. I had no trouble getting my deposit fully refunded but this whole process lacks transparency between corporate and the dealers. Being stuck in the middle I have no idea what's going on behind the scenes.

Was having problems setting up my Bluelink account for my Hyundai Kona electric. Being a senior, we decided we needed help with the set up and stopped by the Hyundai dealer at 2395 Boundary Road. Jackie was more than happy to assist us even though I did not have an appointment. Apparently I had set up an account but unknowingly did not complete the process for whatever reason is unknown to me. Jackie had the knowledge and patience to help complete the registration for me. I would highly recommend Boundary Hyundai for any after service needs. It is refreshing to know that you are still a valued customer after they have sold you a vehicle 3 years earlier.

Ali is so sweet and kind he gave us the best customer service ever. One of my friends actually referred him to me. This ended up having a suitable car to my situation. Thanks Aliiii.

TLDR: after 2.5 mths of leaving my Elantra with them, I received a cracked/bent license plate with majority of the plate frame snapped off and leaky green liquid emerging from the bottom as shown on photo
Background:
Faulty engine, stalled and stopped on the road while driving, brought it in. Hyundau Canada approved for new engine but only approved for 1 week of car rental. 1 wk of car rental is useless for a 2.5 m wait so I declined. I never expected to get my car back in this condition. I'm thankful that Hyundau Canada covered for the new engine. But I will never bring my car back for any service at this location.

Such great service. Consistently. And coffee too. Your next dream car is in the showroom while you wait. Thanks Jacky.

Was on the milage I need to get a tune up and didn't have a date I could for a couple weeks and they made time for me to get it done with out going over my warranty loved it thanks Jackie

Service & Parts department was super friendly. Always a pleasure when i have to bring my car into this department

My son was looking at a car here and the salesmen worked with us to get a price we were both happy with. Great people. Will definitely buy from them again in the future.

Salesperson and manager accepted my offer on a vehicle when they already had a deposit on it from another party. Thanks for letting me know, guys! I enjoyed the hype and wasted time. Kind of glad I didn't end up with the vehicle. Who knows what they might be hiding under the hood!

Don’t buy cars from here especially the stock vehicle new ones in particular. First they take 3 to 4K above the MSRP in the name of adjusted price and there can be scratch or surprises too even if you buy a new stock vehicle.

Had an amazing and wonderful experience working with Nathan Connor at Hyundai Boundary. Nathan was knowledgeable, patient, and interested in serving our needs. I didn’t feel pressured in any way. Nathan stands out as one of the best salespeople I’ve dealt with. Excellent customer service and follow up! Thank you! Highly recommend his services.

Things went smoothly and the the representative worked after hours for me to come by:) If you need any cars from Boundary Hyundai, meet Ryan Fan!

Recently bought a new vehicle from this dealership and could not be happier with the result. I was helped by Ryan and his service was great, and made things easy as well as gave me a great deal on my trade-in.

I had an amazing experience buying my Kona through Boundary Hyundai. The process was smooth, fast and easy. My sales advisor Nathan was amazing, and finance manager Brandon was as well! Fully recommend Boundary Hyundai.

Was at this dealership last weekend with a friend, they are taking advantage of the current market situation and the low stock for cars charging and absurd markup of 13.3% of the car! ARE YOU KIDDING ME! AND THIS MARKUP IS NOT EXPLAINED CLEARLY, not by the sales rep and not for the financial guy NO ONE EXPLAINED THIS FEE WITH DETAILS, they only said to my friend you can take the car today.
I do not recommend going to this dealership, I give only one star because I can give 0.

This past weekend we purchased a beautiful red 2015 Volkswagen GTI from Boundary Hyundai. Nathan, our salesman, was professional and funny. He was able to answer all of our questions and the car that we picked up on Saturday definitely had been given the best care and touch up while we waited to finish the sale. Brandon, the finance manager, was fantastic to work with - I have found in the past that finance managers can be tricky, but Brandon was very knowledgable and not pushy or arrogant and made the buying process a lot smoother for us. The whole team seemed happy to have us as customers and treated us well, considering we were not buying a Hyundai vehicle. My only concern is that the dealership seemed incredibly busy both weekends so it was a bit of a lengthy process between closing the sale and finalizing the details (over the course of a couple days), but we were very happy with the care and condition of the vehicle. Thanks Nathan and Brandon!

I have no idea What I was doing at North Van (AutomaMall Driver) ? YOu Guys are AMAZING. I loved the service and how you guys explain the services. I hope you keep it! I never experience a great service at Hyunday before you. Thanks!

Be careful guys, in this place over change the cars without notice, and is no like 100 or something like that, was 3000, if you want a new car, you have another options, this happen to a friend and Hyundai don't want to resolve the issue

I went to this dealership last Saturday, Feb 19,2022, to get the Elantra preferred 2022. The car was available at the store, which is good luck nowadays. Everything went well until I revised the sale agreement at home.

They are charging me 3250 for the Markup price. It means 3250,00 just because the car was available at the dealership.
I came today Thursday 02/24 to ask my representative about it and he said it was described to me and it is what it is.

No one told me about this fee, they just wrote a random number on the sale purpose and didn't clarify it.

$3250,00 just to get the car, I was ok to wait, not to pay for a bizarre fee. I work in a supply chain as well and I don't charge my customers randomly just because I have the material.

It is so disrespectful, they don't care if I didn't accept this fee. Was my mistake not to check it on the day I got the car, but less then a week after and they just told me about this ridiculous and bizarre fee. I'm so frustrated, don't recommend their services.

Don't clarify the information for the clients, especially if it is an expensive fee, that we must agree on before the deal is a way to take our money no matter how.

Unfortunately, was the worse experience I have had in Canada. As usual, companies trying to get more money against immigrants.

HERE IS A SOLID PROOF of how these vultures take your hard earned money. I went to enquire a 2022 Sante Fe Ultimate Calligraphy trim but I was showed a 2021 demo vehicle same trim that had 4900 kms on it. I asked if the demo car was available for sale and they replied yes. The sale associate seemed nice but the sales manager, I believe his name was Jonathan, quoted the price more than the MSRP claiming that this is their price and it’s non negotiable. The maximum retail price of the new car is 46700 and he gave a sale price of 49700+doc+finance+taxes for a demo vehicle. Avoid going here!

Bought a car from them in May, still cannot get over the terrible service that Sales Advisor Elliot Jung had on me. He did not take me seriously in making a car purchase, and instead was really pushy, pressuring me into buying immediately "or else". Ultimately, this did not matter, but I was shocked to see this treatment from a dealership and was unimpressed. Additionally, he tried to pressure me with scare tactics to influence my decision. Though Sales Manager and other Sales staff were courteous after I explained my dissatisfaction, I was not impressed with Elliot's poor character and lack of judgement. As long as he is employed there, I will recommend against going car shopping here.

My dad and I went into the showroom today at 1pm. He’s looking to buy a new SUV. The receptionist looked at us and didn’t acknowledge us at all. We proceeded to look at the Santa Fe. We waited for 20 minutes and not one sales person approached us! There were at least two sales people who did not have customers. Terrible service! What a difference between Hyundai and Honda. Stay away from here if you want a new car.

Would have gone for 0 stars, if was allowed. We got a brand new car in a color that wasn't readily available. We were told, so expected regular updates but never got them, unless we contacted. Then we got a faulty piece where it would take few seconds to start, but they couldn't replicate it. We took videos and sent them, and then they said that they can't do anything, and tried to make us replace the car where we were loosing big amount of money. We ended up going to another Hyundai dealership where they were not only patient, but went above and beyond to work with us.

Our sales person, Blake, was great and all of the staff at the dealership were very helpful and easy to work with. This is our family's 3rd Hyundai vehicle and we are very happy with our new 2022 Tucson Hybrid.

Amazing staff and very professional

Jordan is a great sales rep and provided me an excellent experience

Recently purchased a 2022 Hyundai Santafe Plugin Hybrid at OpenRoad Boundary - LOVE this vehicle - great dealership! We looked for a more fuel efficient SUV for over 6 months and after test driving the Santafe, we were sold; so comfortable and drives beautifully.

We were all set to buy at Jim Pattison Hyundai, we were literally at the signing/pickup stage, but because of an extremely rude finance person, we left without the vehicle (didn't even make it in his office - he was that rude). We thought we were done with Hyundai, but we had been impressed with the Santafe.

We decided to Give Open Road Boundary a shot - what a different experience! I was ready for battle after my terrible experience at Jim Pattison - Staff at Open Road turned the whole experience around. They were able to get me the vehicle that I wanted and matched everything that I had already negotiated at the other dealership (so I didn't have to waste more time). When it got to the signing of papers, the finance person was on time for our appointment (unlike the other dealership where they had us wait close to an hour after our appointment time), was very thorough with explaining all of the paperwork, was friendly and professional.it was just a very pleasant experience.

I fully recommend Open Road Hyundai Boundary.

Good location, was easy to find and waiting area was nice and clean. I purchased a car from Mr. Blake a few weeks back and he was very helpful. He was very patient and answered all my questions. Sales manager was reasonable when I treaded in my SUV. I strongly recommend open road Hyundai boundary.

They do everything you expect for the service and more. Everything was completed in a timely manner, and I was kept in the loop throughout the whole process. Overall very satisfied

If you are 'international student or new Immigrant' don't go there,! When I went to another insurance company, I realized that they were screwing me with insurance at 2 times the market rate. Do not trust their sellers either, they do not give any discounts, on the contrary, they increase the price.

The staff are very helpful and supportive.
I had an issue with Hyundai finance of Canada and I wasn't able to get a hold of any agent to solve the problem.
I went to the store on the boundary road asking for help. I got the most help I was expecting.

Thank you so much, BRANDON MACKENZIE,
He did his best and connect me with the person responsible for the financial system and I get to know what was the issue. Brandon went beyond his duty and was very efficient. I am satisfied with the service and so appreciative.

Great experience, Nathan was super knowable and helpful. He made the whole car buying process easy!

I had a bad experience to this dealership. I went here many times for car service with my hyundai veloster. The people who work in the service department ripped me off. I will never recommend to go this dealership if people want their hyundai cars for service. They work for commission, so they are upselling you. They told me that I needed a wheel alignment and replaced brake pads that my car didn't need it. Totally made up! They do unnecessary repairs. Very dishonest! However, if you are looking for OEM parts they have it in ready.just buy OEM parts, but don't go here for service. Try to save money find honest mechanics for service. I paid almost 1200$ for service which is crazy! That's why I will never come here for service or repair here no more.

I just got my first car, a 2021 Hyundai Elantra! Elliot Jung helped me out with everything! He provided efficient service and made life much easier for me as I'm I've never purchased a car here at Canada. He answered all the questions I had (and believe me I had tons of them) with patience and great manners. I put my trust in him and ended up getting a car with a reasonable price. I feel very lucky and really appreciate his help. Thank you all! In general, all of the employees there were very FRIENDLY ;-)

It was horrible and unpleasant experience to deal with George as sales person as he did not know customer service basics on how to talk to customers, also David sales manager tried to help but he also seems need more training to know how to deal with customers in more proper way. Anyway I don't believe that I will be a customer with this dealership in the future due to the way I was treated there from both.

Friendly service. Though their policy prevents sales people to give you printed prices of models you are considering. It truly is annoying not to get concrete information when considering an expensive purchase.

Great experience. They had the car I wanted. They made it easy, they were upfront, they were not pushy at all. Honestly, probably the best experience I have had buying a car. I would absolutely recommend them to anyone looking for a new ride.

I went in to enquire about leasing/Financing options. I was helped by Elliot Jung, who was very helpful and explained the pros and cons of both the options. He was very knowledgeable about the car as well. I liked the promptness of service and the ease of getting things done. I ended up leasing and the whole process of getting my car on road was seamless.
I would definitely recommend going to this dealership!

Arcel at Open Road Hyundai boundary was great! He was very knowledgable and helpful when I was purchasing my BMW X6. His professionalism and calming nature was very appreciated. He never made us feel pressured to make any rash decisions and worked with us to make an informed decision. I would definitely recommend Open Road Hyundai Boundary and Arcel to anyone who is looking for a vehicle!

(See bottom for more recent update)

When I purchased my vehicle, I explicitly told the salesperson that I was not OK with my contact information being used for marketing and promotional purposes.

Not only was my contact information immediately used for marketing and promotional purposes, but in fact *extremely disruptive* marketing and promotional purposes in the form of spam calls in the middle of the night from phone numbers that turn out to be affiliated with SiriusXM.

The sales rep from Boundary claimed - and I quote - "We didn't provide your email to SiriusXM and to my knowledge Hyundai doesn't send it to them either". But this seems pretty suspicious to me, because it is apparent from the SiriusXM marketing material they spam me with that they know exactly which vehicle I bought and when, and I sure as hell didn't tell them myself.

2/5. Vehicle is pretty dope. I wish it didn't come with so many night calls.

Update: After writing this review, the sales manager showed me his correspondence with SiriusXM, and I am now confident that Boundary did in fact take the right steps in dealing with this issue, and the true blame lands squarely on SiriusXMs shoulders. Still a disappointing experience, but credit where credit is due.

I would recommend open road Hyundai to everyone who is planning to buy Hyundai, service or any other vehicle need.
My issue was dealt with the sense of urgency and it was jackey who did that for me.
I have experienced a very valued customer service by Jackey and Robert.amazing people.keep it up guys and Thank you so much.

Friendly and knowledgeable service thanks to Edward Carranza. As someone who pays attention to details, I had questions that were answered! Great experience thank you

I went in today for buying my new car and tomas was my sales person, he was really genuine and helpfull. I would definitely recommend tomas if you are looking to buy a car, he provided great and friendly service.

I Went in to look at a Hyundai Venue. (I clearly said I was doing research and wasn’t going to buy a car that day) They tried selling me a used Mazda. They wanted me to pay 500 dollars for reserving a Mazda that same day. I left.

They called me the whole week telling me they could give me a better price, but only the manager could do that. After lots of messages I ended up going to see if they could give me a better quote. I went there manager never appeared. He kept writing stuff on a piece of paper and sending it via the car seller.

After wasting my time I left. If you are new in this world don’t pressure to buy (even if they tell you that there are 2 couples thinking about buying the car lol) car has been sitting there more than 3 months and already had the price dropped. Take your time and do your research. They charge lots of fees.

Also they never showed me the venue.

Ordered lower mounting bolts for my struts also some retainer clips for my cowling. Rather than charged me the $56 they gave it to me for 10. Awesome guys there at The parts Department

Anna is a wonderful person and very knowledgeable, customer oriented, good customer service skills, and put customer's needs in front the business. Very friendly, outgoing, cheerful and makes people feel comfortable when there's inquired. If I owned the company, I would make her CEO.

David, the sales manager is very professional and a fine human being. Comes across as a good hearted man, put people's needs first and then business. Very wonderful customer services provided. If I would ever win a 649, I would make him as a CEO as well.

Number 1 choice to buy vehicles from this dealership!

I am very impressed with the service at this location. I came in looking for a car without having much knowledge about what I want. Sales associate Anna was very helpful and very knowledgeable despite being a new sales at the location. She was patient with my questions and lack of knowledge about cars and helped me find the best deals. I am very grateful for my experiment at the location.

We recently bought our family car there and had the best experience with Brandon. He was super friendly, very informative, transparent and my husband and I never felt any pressure to buy. We're so happy with our new car. I highly recommend Brandon and Hyundai Boundary.

I don't normally write reviews unless a place and or person has gone above and beyond for me, and Brandon Steffens did exactly that. He is very knowledgeable and professional he makes buying a car almost too easy

I normally have my vehicles repaired locally because I am roughly a 2 hour drive and ferry ride away from any Hyundai dealership. I had my alternator replaced in May of 2020 as shown in my repair receipt. I wasn’t happy with the service I received so I found a new shop to take my cars too. The mechanic noticed the new alternator and instructed me to call Hyundai because the new alternator was showing signs of oil damage because of a recall. He told me to call Hyundai Canada and set up the repair and ask for reimbursement for the repair I completed.
I called Hyundai Canada and they said no issue and they would have the dealer ship inspect the issue and repair the recalled item. I originally brought the vehicle over for repair for the day and when I returned to pick the vehicle up they said they had to order the parts. With a recall and an appointment you would think they would have had the parts?
Anyways I brought the vehicle back for repair on Monday and the service manager said they sent in the notes and will let me know about the reimbursement for my original repair. He called today and said he didn’t know why Hyundai Canada would not cover the repair but for me to not give a bad review. I said I understand that and will work with Hyundai Canada. I called Hyundai Canada and they then proceeded to tell me the dealership didn’t believe the alternator was damaged because of the recall. I said the dealership agrees with me and to call them back and around an hour later I get a call back from Hyundai Canada saying the dealership said they need more info. I said I’m not playing games with you all anymore and I will just leave a review. I wasn’t going to post on open road but I will be leaving this review there now as well as Hyundai Canada as I don’t know who to believe. Do not purchase from Hyundai if you value customer service, honesty, or reimbursement for repairs caused by recalls. Oh yeah, that alternator I replaced in 2020 was replaced again yesterday for oil damage.

We were thoroughly impressed with our sales person Eddie Carranza. He has responded to our calls and e-mails immediately and always followed through to find out the answer to our questions or concerns. He is honest with his answers and went the "extra mile" to get us the best deal possible. Since buying the car he has followed up just as promptly with any questions we have had. We would highly recommend him when you are thinking of buying a new or used vehicle.
Maurice and Kathryn

Ask for Eddie. My wife and I dealt with Eddie and his manager Chris. They were straightforward and honest, and didn't apply any pressure. I dealt with Eddie from the start over text, and he didn't BS me at all. I was comparing other quotes from the Hyundai Website, and no one else was as straightforward. It was refreshing and you can be sure he will treat you well!

Excellent sales manager that worked with me to come up with a car and sales package that fit my needs.

Got the 2021 Hyundai Palisade Ultimate Calligraphy here and Djordje the Product Specialist was awesome. He ensured a smooth and pleasant customer experience from start to finish. Dave the manager was the icing on the cake. Definitely recommend this amazing sales team.

Was down here having a look at a car for the inlaws. First thing, I was able to kick the wheels for about ten minutes before asking for a sales associate! I like the no pressure approach.

We were looking for a used 2019 Tucson, Chris and Jonathan gave us first class service. We walked in and walked out the same day with everything taken care of, no hassle, great pricing and clear demo of all the features. Rainer did an awesome job of explaining the best warranty options for us, she was amazing. All in all a great experience, highly recommended.

I do not even know where to begin. Just walking through the entrance I was already greeted and immediately welcomed and noticed by all the staff. Came in just looking for a car but left with possibly one of the best experiences I have ever encountered.

The person who helped me was Edward Carranza, he went above and beyond and made sure everything suited my needs. He found a car that fit my budget, is reliable and of course looks amazing.

I am beyond happy with my experience. Would recommend,

Please get Brian to contact me via email. After trying to get what was promised to us in our contract since the 21st July, we finally got through to Brian who promised to get it all sorted and who would as a gesture try and fix our car’s door. David called us once the car was received quoting us how much it would cost to fix the door (confirming that they could fix it but at cost). After many backs and forth explaining that it was meant to be a gesture for the fact that we did not get what we paid for within 6months of having paid over 32000$ in full he said that he would check with Brian if he was authorized to fix it and get back to us IF NOT. They never got back to us but dropped our car back with an employee without the door having been even a little bit fixed. They did provide us with a paint pen that we already had (you can get them at Canadian tire for 25$.) for us to fix up ourselves. What happened to the call that we were going to get from Brian if the fix was not possible? I strongly suggest using an alternative dealership if you are looking to purchase a car. If you are paying without financing they will take your money and neither deliver paper work, detailing or anything included in the contract once they have your money. You can also never get through to anyone who works there and call backs at best take 24h if they ever do arrive (unless you call every half hour until they give in.). They will promise you the world on the phone to get you to leave them alone and then deliver nothing with no explanation. I am ashamed to have been fooled into thinking Brian was an exception. The doors also no longer lock with handle switch since you returned the car to me. Please explain why? It was working perfectly before you took it.

Sophie Joachim

First time there for service. Felt safe with all their Covid precautions and accurate service estimate.

Vernon in repairs is fantastic! Extremely helpful, goes above and beyond to meet his customers needs, fast friendly and efficient service. I am very happy with the work from him and his team!:)

Wonderful experience here and especially thanks to Elliot Jung. He listened to my needs, made me test drive two cars very patiently and then advised the right car for my needs. He also went out of his way to get the price i wanted and finally got it and we made the deal. Will recommend him to my contacts