Optiks International (Victoria)

I sent my son as I was busy. They sold him two pairs of glasses for $650. They told him it was a two for one deal. I quickly got a refund with no objections from the salesman as he knew he was guilty of fleecing an unwitting victim. Stay away from this place. I'm guessing the shysters that greet you at the door are paid by commission.

The only reason I ended up buying glasses is due to excellent customer service by Shaya. He was knowledgeable, patient, and gave good suggestions. I appreciate that client satisfaction was his priority instead of making a sale. I was getting frustrated as they originally sent me wrong frame and it was taking long time to even get the frames in. Thanks again Shaya!

I was helped by a very friendly and professional young man named usam, I was very impressed with his knowledge and customer service was excellent. A very Rare find, I recommend asking for Usam to assist you with your Glasses questions.

Weird reading some of the negative reviews. I finally ignored them and went down. Fantastic service, no pushy sales associates, friendly and helpful. At the end of the day, none of that matters. You want a great product at a great price with optimization of your corrective vision eyewear for your particular prescription. Good selection helps. Skillful fitting is most important. You decide how high-end you want the lenses, etc. You bear the responsibility for poor choices like possibly compromising coatings or lens types. Staff do need to explain these choices to you. I asked lots of questions. No problem. My final choices were fully explained to me both the positives and the negatives of each price point threshold. Having a second pair from their second-pair selection grouping wasn’t truly two-for-one but there’s a lot to choose from. And it’s all quality product. After cost comparing with my usual optician-dispensary boutique, I believe I came out far better off. One pair of designer glasses with clip-on sunglasses, and one pair of CSA rated safety glasses for the shop so I don’t beat up my nice glasses. My advice is take your time, cross-reference with other store price points and package deals - making sure you are comparing apples to apples though. If staff won’t break down the charges, ask for the manager or walk away. I delayed this review ensuring I was happy for a few weeks. Anyway, support your local city stores. I’d shy away from online personally.

So very helpful and reasonable prices I’ve been coming here for years for my whole family and have been very happy!

I received excellent service from the Optiks representative. He patiently showed me many frame choices and carefully went over all of the lens options with me. I was very pleased with the care I received.

Booked an eye appointment explained that I need them to check my plan before going through with my appointment. She said they can't do that, I have had other places check my coverage before the exam.
The optometrist was rude, dismissive, and very un welcoming. I will never go back to this place, I have never felt so uncomfortable or un appreciated by an optometrist before going to this place. Never again. I won't be bringing my son back their either. Overall experience was HORRIBLE.
The staff and optometrist need to be aware of how they are treating their patients.

Went to my regular optometrist and received the exact information that I was looking for and they answered all of my questions around what my coverage pays for and doesn't pay for. I will not be contacting the optiks international optometrist for any further services.

Excellent customer service. No pressure sales and very informative. The sales team left you alone but were quickly by your side if you had a question.

I fell asleep before putting my glasses aside. I woke up to find both arms severely bent downwards, rendering the glasses completely unwearable. Doug is very skilled and was able to fix them. He did a fantastic job - thank you sooooo much.

The staff at Optiks International are very friendly and helpful. A special “thank you “ to Neil McCarthy, he went out of his way to make sure my glasses fit. He is very patient and accommodating.
Thank you.

I was initially happy with the service and my purchase from your Victoria location. However, I recently brought my primary pair of glasses to have an arm or 2 replaced as the right hand one was broken. I was told I would get a phone call which I never recieved. I called this past Thursday only to be told there was nothing to be done. Which I questioned and was transferred to a supervisor. Who also told me they had no arms at all and nothing could be done. I was not offered to have any ordered or any suggestions as to how I could get them fixed. I almost got the feeling that she was looking to sell me new glasses. Which will not be happening. I will be taking my business elsewhere.

Best experience buying new glasses, the staff were very polite and helpful. They have really good deals 2 for 1 deals, and your glasses don’t take long to come in.

I stepped on my glasses today and bent the frames and a lens popped out and chipped. The store where I originally got my glasses was closed and is also closed Sunday and so my sister suggested I try Optiks International as they’re open later. I have never had better customer service. The guy who helped me fixed my glasses and spent about 30 minutes making sure everting was right- no charge and even put new nose pieces on my old frames. I appreciate the customer service so much and I know where I will be going next time I need new glasses!

Thanks Sharon for fantastic service in finding replacement frames for my sunglasses!
Much appreciated.

Being a big family who have needed glasses for years I have purchased countless glasses from here. Never again. Our 3 recent purchases were very poor quality with each needing repairs less than 6 months after purchase. Warranty is a joke and customer service even more so.

I just came to get my glasses today and it was totally wrong. I asked 1 glasses with prescription to work in computer and I received a glasses with another colour and just for reading. They tell me I will wait 2 weeks again to receive an correct glasses But I am not feeling confident more this Optiks.

My first time experience with Optic International has not been good, so far.
First time the lens measurements for my progressives were inaccurate and the right lens had a light scratch from factory.
They made a second attempt and the new lens for far site are now accurate but the near site is too low, the blurriness is causing me headaches, while I’m giving my eyes some time to adjust to the new glasses.
I have to raise the glass frame in order to focus, to see clearly.
Their lens are either cheaply made, poor quality, to save them money or it’s the workmanship, inexperienced.
Compared to my old glasses from Costco It seems like my new glass lenses are less forgiving, smaller focusing areas.
I also noticed the right side arm is now loose from them trying to adjust the way the glasses fit and sit.
I’m trying to decide to ask for my money back, and take my prescription to Costco or give them a third attempt to fix things right.
Best Regards
Joe

Told to pick out frames told no on every frame saying won't fit my lenses sent back again and again on my own to pick frames to be told no. I can't see the frames to pick out ones that will. No one helps guess cause I'm low income not worth their time. After a half hour of every frame being a no I had a panick attack and left

I experienced a malfunction with my sunglasses while at Uptown and the staff here were happy to assist with a repair free of charge. I was extremely impressed and am thankful.

Had a wonderful experience. Always thought I couldn’t afford glasses here. The 2 for 1 deal is amazing and I am excited to receive my glasses. Will be my first time with blue light. The staff were all very helpful and amazing. Thank you Optics!

Excellent experience! Felt safe and comfortable choosing frames. Usam was friendly and knowledgeable and helped us find the perfect frames for our faces! Thank you! Can’t wait to get our glasses!

Shayna helped me today. She was very patient and did a wonderful job. The 40% off made for a very good deal as well.

I sent my teenage son as I was busy. They sold him two pairs of glasses for $650. They told him it was a two for one deal. I quickly got a refund with no objections from the salesman as he knew he was guilty of fleecing an unwitting victim. Stay away from this place. I'm guessing the shysters that greet you at the door are paid by commission.

Had a glasses emergency, as I broke my glasses on Christmas Eve day. I came in seeing if they could do anything to repair my glasses that had dropped and fallen apart at work. They asked me to leave my glasses and told me they would see what they could do. 2 hrs later, all fixed and as clean as ever. Much appreciated as without my glasses I would have had a Christmas with a lot of squinting. Now I get to watch my kids open their presents clearly!

Absolute horrible experience. First they only book a 45 minute appointment but didn’t tell us that or we would have known we had to plan two trips. We spent the first appointment trying a bunch on, and got it narrowed down but by then had to leave. The guy said he would record the model etc so we could come back. Came back 5 days later and no info on file so we had to start from scratch. Picked out a bunch of frames and went to start all over only to be told my daughter wasn’t allowed to take her mask off to try on glasses. How am I supposed to see how they look on her? ! I understand covid protocols but you need to figure your yourselves out here. You think I’m going to spend $700-$1000 on glasses and not know how they look on her face? ! This is the most ridiculous thing I’ve ever heard. You guys need to figure out how to make it work. There are already plexiglass barriers in place. Put some tables outside to try them on if you’re going to be this way. I don’t for a second believe Dr Bonnie would spend that kind of money on a pair of glasses without knowing what they look like on her face. Businesses complain about losing money during covid but if you can’t figure out a way to work with the mandates then you deserve to lose the business. My son bought glasses there a couple weeks ago and picked them up a few days ago. Came home to show me and they won’t even stay on his face properly, they slide off. How can you not fit them before he leaves the store? ! Never shop here. Absolutely horrible.

Most of the time when I go to Optiks for prescription glasses, the ladies I meet are extremely knowledgeable and friendly however every now and than we run into some who are impatient and rude. Victoria store probably can hire some part time people to help a few more people select their style of glasses and ensure the browsers are not touching everything while they wait for their turn. Makes customers wait time shorter and those who prepare the prescriptions to be sent out can just stay at the desks to do that.

Never Never GO HERE! My son's eye issues came to light in kindergarten screening. There was limited time to restore the issue for the signals from eye to brain as a developing youth. Took our prescription to Optiks International Uptown. Got two pairs of glasses on a sale so we had a back up pair. One pair had no prescription, just glass. Didn't know it until his next optometrist appointment 18 months later. Too late. Damage permanent. Complete negligence! Oh, but they gave us the $100 back. So I guess that was good business. NOT

The staff at Optiks are very professional and were able to help me immediately resolve my prescription problem. During Covid, I had my glasses made, however after picking them up and wearing them for a short length of time I realized something was not right. I returned to Optiks hoping to have this problem resolved and without hesitation they sent my glasses off to be repaired. I haven't had a problem since and am so appreciative with the service that Optiks provided.

I called on July 24 then again on August 17, to replace my glasses which I've lost. It seems simple enough, because this is where I purchased them two years ago. They must be extremely busy or their system is broken because I'm still waiting for them to call back (after speaking directly with two representatives). Not sure I'd recommend, you're taking your chances.

When the epidemic started my mantra has been be very polite and be extra patient; things will not be normal, so I get delays.
The frames I purchased from Otiks sometime ago broke this morning; I only have one pair. Given that I did not have a cell phone and was close to Optiks I decided to check at the store. When I got there I read the sign on the door, asking people to call and thought, no problem, it's inconvenient, but that's life under Covid.
I made my way home called as requested. I left my phone number and waited two hours. Having not received a return call after 2 hours I called again. It's been close to hours since my second phone call and no call.
All that I need to know at this point is if my frames are repairable.
I'm sorry, I get the covid cautions; my partner works in RJH, but over 4 hours to return a call is unacceptable, even during these times. I was a patron. I not sure I will be one going forward!

June 2,2020 (Tuesday) I was standing outside their door for almost 12 minutes because their staff/doorkeeper was busy on the phone. When I finally got in I asked if I could look at their display eyeglasses frames (without touching) as I have already seen the optometrist. The woman said it's by appointment only and the next available one is Sunday. I only saw two customers inside their big store/clinic so I asked if she could give me just five minutes to check their display for the specific Oakley frame I was looking for. She said, "we have Oakleys and because of the Covid-19 we can't accommodate you right now". I told her I work in health care and I won't be touching anything at the display. Her reply was, "then you should know better" with an attitude. I work on Sunday and it will take me two weeks to find out if they have the specific frame I wanted because of course their website is not helpful either. It would not take her two minutes to check if she wanted to help. Will I go back? No.

Victoria store: Overall a pretty awful experience - I brought my eyeglass choices to the counter and pleasant, rookie clerk started by building an account for me. Once it got technical she brought in a more experience tech and that's when things went south. With only the frames I chose and my prescription, they spent about 10 minutes on their own working on the computer then came back to me with, "that'll be $961. " I told them I had a groupon plus still needed to calculate/ process the insurance, so I asked to be walked through the costs. They seemed reluctant to show me the screen and when they did, said, "oh, our mistake, that'll be $786, how do you want to pay? "

Again, I took them back to the screen and asked them to provide me with the details and how the insurance coverage would factor in. She took my insurance card and processed the claim without walking me through any further details, then told me I owed her $536, still without going through any of the details for the glasses (lens types, coatings, etc.)! I explained that was still too much and she said it was too late now because the insurance claim had already been processed!

She showed me the 1-800 number for the company and said I could either wait six to eight weeks for my insurance claim to process or I could pay her $536 for the glasses! She said I could phone the insurance company at that time, then acknowledged she could maybe find a way to void the transaction. After some exasperation and negative vibes from the two clerks they finally managed to confirm the voided insurance transaction.

I strongly encourage everyone to avoid OI at all costs, they came across as very dishonest and disrespectful.

The people that work there are clueless, clearly my glasses are under warranty less than 1yr, and they still try to charge me for replacement parts, stay away from this place!

Visited today and the staff was very helpful and friendly throughout.happy to recommend to anyone I know. Good work!

Had an issue with some sunglasses I purchased. We came to a satisfactory resolution to my problem without any hassle. I will be a loyal customer to these fine folks.

Wanted to get my eyes tested as it has been too long. Decided to try a place that was close. Called to make an appointment only to be given a completely different number to call. I tried this number a few times and got the answering message all times.
Not impressed at all and will not be going here for anything. I was warned not to go to Optiks International. I like to make up my own mind.
Now I have and I will look elsewhere

I walked in with 2 pairs of broken glasses and walked out with one fixed pair slated to be replaced and the other left with them for repair, all under warranty. Excellent service and was refreshing to not have anyone try to talk me into just buying new ones. 4/5 was just because they didn’t have enough staff on hand and the wait for service took awhile.

We bought a Vogue frame for $273 and prescription glasses for $299 plus $60 for blue coating last week. Based on my previous experience with blue filter lens we were expecting clear lens with blue reflection but we have received yellow/green lens. It is like wearing a sunglasses at home. In time of purchase nobody explain for us about this and the better options. When we went back to the store to complain about this product we received an angry confront with customer service. The guy was standing and speak loudly while we were sitting. When he calmed down he offered two options photochemical and zero blue. Each one for additional $60.

The Vogue frame on its website is 140USD.

On the receipt there is $197 charge for "Platinum lens protection package" as part of glasses cost which I don't know if I had options to don't get it as nobody discussed.
We had bad experience and will not go back again.

I've had mixed service here. Some of the employees are great, they respect your space and are there when you need help. Others are very sales-person-y. I found a pair of frames I liked that were $450, I found the same pair of frames online for $235 so they seem to increase the price quite a lot.

I visited the store on a Tuesday after work. There were a number of customers being helped at the counter so I did have to wait a little while.

Neil was very friendly and helpful and pays attention to detail. The manager helped me order new lenses and she was also very friendly and provided me with a discount.

I like the selection of frames, both designer and bargain. The lighting,
mirrors and spaciousness of the store make it easy to shop.

I've had mixed experiences as well. I had a good visit with Dr Wendy for my eye exam and also with the staff when I was purchasing glasses. But when I went back with my young child Dr Wendy was cold, rushed and dismissive of his anxiety. I understand how hard it is to work with an anxious kid, especially when you are busy, but her approach made the situation worse. However, her staff member doing the initial exam, was the opposite. She was calm, cheerful and encouraging. All in all I personally won't go back for eye exams and wouldn't recommend it as a place for kids, but it's is a great place to purchase glasses.

My experience with the optometrist here was the best I've had. So much better than vista eye care. Got a new prescription, lenses and glasses (2 pairs with the Groupon) helpful and fast service. Very happy with what I paid of the small balance owed after they directly billed my employer benefits!

Worst customer service.they made me wait for 30 min to get a staff in order to discuss a quote for my glasses and they have very limited collection of sunglasses.don’t waste your time by going this place.

I liked the variety in their inventory but there was very little staff available on the floor to provide information or feedback. In the end I was able to find a pair and a lovely girl helped in the process, but that was after 20 mins of browsing on my own.

Booked an eye appointment explained that I need them to check my plan before going thtthro with my appointment. Did they can't do that I have had other places check my coverage before the exam.
The optometrist was rude, dismissive, and very in welcoming. I will never go back to this place, I have never felt so uncomfortable or in appreciated by an optometrist before going to this place. Never again. I won't be bringing my son back their either. Overall experience was HORRIBLE.
The staff and optometrist need to be aware of how they are treating their patients.

Went to my regular optometrist and received the exact information that I was looking for and they answered all of my questions around what my coverage pays for and doesn't pay for. I will not be contacting the optiks international optometrist for any further services.