Orangetheory Fitness

Their membership process lacks transparency, and attempting to freeze or cancel is a challenging task. Transitioning from a monthly membership to a class pack was met with unprofessional treatment. Opted to leave for a more professional and transparent club, contemplating a zero-star rating.

As mentioned by others, deliberate delays in responses aim to align with new billing cycles, resulting in charges for additional cycles. The cancellation policy buried in pages 2-3 of the contract is not upfront.

Management advice:
1. Clearly communicate cancellation policies to prevent unexpected surprises. Short-term gains from an extra billing cycle may not outweigh the potential loss of a long-term business relationship.
2. Provide professional training for Davie Street staff to avoid instances that might be perceived as discrimination, fostering a more inclusive environment.

Great team friendly coach and customer service and great exercise
I have to be a big thankful to coach Caleb he is awesome he is always motivates me and also coach Rick and Nicole
I have to say that just after 2 weeks of workout here, I lost my weight 2 kg

This is a great workout is you aren’t prone to injury or if you are already in good shape. The staff are amazing and it really is a sweat filled workout.
If you are anything like me lol you’re competitive and you want to workout hard to get the maximum amount you can from each workout. At OTF you can achieve this but you can also achieve injury. Improper rowing technique, too heavy with the weights or even sprinting too fast. So keep it light and easy for the first while your body will thank you (and work) later.

Shout out to Rick and the team you guys rock.

The reason I gave it 4 stars is because I don’t think it’s for everyone. It’s definitely all dependent on body capabilities.

Hanro Van Zyl

Love Orangetheory workouts! Waking up in the morning knowing I start my day on a good positive note. The combination of weights and cardio. Works well for me and never makes me bored and feel like Iam doing the same thing. Of course its also about the coaches. They make the magic happen and motivates me so much to push myself more. Thanks for the great team and amazing work! Hanro

I couldn't recommend Orangetheory enough, and specifically the Davie Street location! Everyone is so kind and positive - front desk staff, coaches and members. The workout is tough but offers options for all skill levels, and you feel so accomplished after. Although it's an investment, it is one of the most affordable group workout options I've found in Vancouver. I've seen a major difference in both my physical health and mental health, and it's a nice one-hour block where I can just turn my brain off and move my body:)

With Orangetheory, I am going to the gym more consistently than I ever have! It's been a year and a half, and I love it!

OTF is the best workout with the best results. It's challenging, fun, endlessly adjustable to your individual fitness needs. The coaches are amazing, the camaraderie is motivating and the staff at OTF Davie Street are particularly awesome. This workout got me through two pregnancies/ postpartum recoveries, and I'm so grateful to have been a part of the Davie Street branch.

I am a relatively new member to OTF and I have never been more motivated and consistent with my work outs! This gym offers great classes, coaches and staff. I would highly recommend:)

Terrible customer service. After basically harrassing me over the phone to go in for a trial class. I called to book the free trial and the "require" you to go 30 min before a class. No other studio in the city asks for something like that. Normally is 10, max 15min.
I have gone to orange theory in other countries and that rule is flexible. It's so ridiculous to see how businesses are strict on what it is a ridiculous rule. They lost me.
Due to the nature of my job I can't commit in advance to this things. Zero customer centric perspective

Love OrangeTheory on Davie Street! All of the coaches and staff are extremely nice and will always make you feel welcome. They make a point to try and get to know the members, and are continuously motivating. Highly recommended it here.

Anyone looking for that personal training experience, while in a great group setting without paying the fees of personal training would benefit greatly by joining Orange Theory Fitness. It has worked for me and has kept me engaged regularly since the day I joined. (maintaining 3-5 days a week)

I have nothing but great things to say about OTF-Davie. This is a pretty impressive operation and there's a lot to like.

I only just joined (March 14th, 2018). I took advantage of the free trial class and loved it. I then did two paid drop-in classes which cemented my decision to become a member. The OTF concept is very cool and there's a lot to be impressed by. Most importantly, I feel really comfortable there. After every class you really feel like you've worked every part of your body, inside and out, and you feel great.

In any business, the front line staff really set the tone for a business and so far I can say that the front line staff at OTF-Davie have been great. I've dealt with Tyrone, Nicole, Cecylya and Lauren - all super helpful and friendly. Thanks guys.

At Davie I've trained with Rick, Dillan and Josh, and at the Convention Ctr.location I've trained with Gage and Sasha. I think the trainers are all great. Nice people and each has his/her own style and are great instructors. Super motivating! The music is great too and the volume is perfect (can't be too loud for me).

You get what you pay for, and in my opinion OTF is good value for your buck. The workouts are intense, interesting and varied. The time flies and I feel great for the rest of the day. It's super addictive so it's hard to take a day off from class here and there but I know that muscles need a break from time to time.

Lastly, it works for all fitness levels as you can tailor what you do to the level you're at. I like that OTF seems to be a mix of "real people". By that I mean all different fitness levels, body types, ages, genders etc. There's no attitude here which is great.

I'm really glad I joined as I'm enjoying it a lot!

Awesome gym! It's the first time I join a gym and I go on a recurring basis. It's been 8 months now going every week. Thank you to all the amazing staff!

I've really enjoyed the sessions I've taken at OTF Davie St! The coach's, and front desk staff are always very friendly!

I like it there but be careful of the expiration of your classes
My 5 pack expired in 1 month but staff helped me to extend. Thanks for that

I love Orange Theory Davie st so much! It’s helped me be consistent with my fitness and I’ve also noticed so many positive changes in just a couple months. The staff and coaches are so friendly and it’s such a welcoming environment. I tell all my friends and family to join and make many of them come try a class with me- they always end up loving it too!

I have called the Davie location maybe 15 to 20 times in the last two months and they never pick up their phones. I wanted to ask about the membership prices and they are just too busy or don't attend to phones.

Pricier than a simple "gym" since you will also have a trainer for each session you book. Plans start around 25$ per session and may be cheaper per session if you want higher number of sessions. They sell you a watch/chestband that tracks your heart rate on the go and can also be used outside of the gym (with a smartphone).
I found the overall experience (having trainers+sensor device) to be a good thing, since then, not only I have an idea of what to do but also how much I can safely push myself before I get in a near-faint zone.

I was visiting downtown Vancouver and needed to do some drop in classes. I called the studio and Emma and Sierra took care of me right away. Not only are they both incredibly warm and set the bar high for member service, I had the best workouts. Sierra is very knowledgeable and ensures that all members are engaged and working to their best capacity. She was motivating, pushed hard where needed and shared tips and tricks to get the best workout.love love love the studio and the vibe here

This place is really great - the coaches are super friendly and helpful, the playlists are fun, the point system is weirdly addictive. If you’re going to sign up tell them I sent you so we can both get a referral discount! Thank you and please actually do tell them that, my name should be attached to this review.

Great workout, but awful experience leaving. If you have a membership and need to cancel, make sure you remember to REQUEST a cancellation form from them if they haven't told you you need one. And e-mail everything, don't call.

I continued to get charged by OTF even after cancelling my membership because I didn't receive a form. They will expect you to know to ask for it (they probably just forgot, but it costs $$ when they forget, no refunds). After realizing I've been charged, they don't allow any refunds because there is nothing in writing. They ask you to use up the rest of your classes instead. Loved it until this experience. If you go, just buy x amount of classes to make it easy and risk free, don't do a membership it may end up costing you more than expected.

If you are looking for team workout this is your place! All the coaches are great but coach Sierra is definitely the best! I love the vibe she gives you in every class!

I didn't think I was a workout kind of person, but it's been really easy to turn going to orange theory into a habit.

The front desk staff are better looking than the staff at Cactus.

Highly recommend.

I love this place! Every time I leave OTF Davie I’m feeling better than when I arrived. The classes are amazingly insane and the whole team is REALLY supportive in all the ways. It’s one of my special places to take care of my body and my mind.

Love this gym! The way the exercises are set make easier to enjoy and actually workout. Staff and coaches are friendly and helpful all time. 100% recommend

Didnt enjoy the free trail class at all. Front desk member was pushy and unfriendly. I was just looking to get some exercise in and have fun. Their prices are so not worth it wouldnt reccomend orange theory

I really enjoy this place it pushes you to do your best and has a competitive side to it also. Another great thing is you get to really see the achievement you've done, by them sending you emails saying how many calories you have lost and so on.
The reason I gave it a 4 out 5 is just because of the price. It's a bit steep, seeing drop in classes are $30 and if you want to get a month to month the cheapest plan is $80 for 4 classes and that doesn't include the the heart bracelet to track your calories and heartrate.
Besides that it is a great place and would recommend it to everyone. If you have the budget for it.

- False advertisement at its finest -
I signed up online for a trial class as it was advertised to be a "free class". Credit card information was also required to reserve the spot and it claimed that it wouldn't be billed unless I miss the trial class (silly me, that's the first red flag).

However, when I arrived, the receptionist said they could not find my name in the system and I could not attend the class since it was full. Then she said that "the online system doesn't work at times so you should have called to register". After that, she told me that the "free" trial class ONLY applies to people who live in downtown. Therefore, they'd have to charge me $30 for the drop-in class.

That's when I 100% knew this is not going to work out. The receptionist was helpful and friendly - which I have no complaints.

First of all, I do not understand the purpose of the online registration system since they acknowledge the fact that it does not work.
Secondly, there is no mentioning that the free trial offer only applies to downtown residents - this is simply misleading advertisement.

I was thrilled and looking forward to my first class since I have heard a lot of positive reviews - however, what I received was just disappointment and frustration.