Pacific Customs Brokers Ltd.

Exceptional customer service and kept us in the loop every step of the way. All bases covered, including those we didn't realize we needed to pay attention to. We are extremely grateful for the fast and efficient and caring service we were provided. Thank you!

Excellent experience! Very professional service, responsible team and great customer service!

I wanted to import 2 semi trucks from Canada to the US. It was a waste of time and money, and in the end, I just gave up.

PCB staff is professional in there buisness terms, they take care of your buisness/personal cutoms needs at there best professional terms and in timely manner.

Pacific Customs Brokers did a great job of supporting me through a recent shippment from China. I ordered a mini excavator from alibaba and without them helping it would have been far more stressful. They also assisted with the issues I had communicating to the shipping company using their contacts to help ensure I had all the information required.
If I ever do this process again I will definitely use them as my broker.

It has been an absolute pleasure for me working with PCB in both the USA and Canada. Such a wonderful firsthand experience. They're all amazing, extremely professional, offer fantastic services, and are always willing to help. Some of the best in the business with whom I've had the honor of working since 2021 include Dianne Bergeron, Wendy Ma, Desiree McGaughy, Christine Li, Catherine Marshall, Tammy Turcotte, Selena McKnight, and Terra Estep. PCB comes highly recommended for their exceptional customer service, constantly going above and beyond to assist their clients. They are kind, considerate, helpful, proactive, knowledgeable, and compassionate. I've already received it, so I can state that. These employees who were previously stated are unquestionably a significant asset to PCB.

John Roberts
President & CEO
Empyrean INTL INC.

Awesome service
Thank you to Viola and Trish for all the help they gave me to get my shipment cleared at Canadian Customs. They supplied me with all information needed plus also supplied me with information on a cross dock company that they work with so I could have a US shipping address. All this information and getting PCB to do the clearance paperwork got my shipment delivered to me with zero head aches.
Thanks ladies and thanks PCB
Awesome job

Pls hire more people to process paperwork fast.they take hours to transmit paperwork to customs after recieving them. 4 hours drive from shipper to border and they transmit docs after 4 hours.then come and sit at border for hours till load will get cleared.had to do a sleep in a same day trip.bcz of there slow processing.pls respect drivers time aswell.hire more people.

This Company used to be good, now their service and professionalism has dropped drastically, ever since they got the plants loads accounts they takes 7-8 hours to clear simple shipments and if you call to follow up be ready to face some very rude people. I hope they go back to their old fast and reliable service.

I've been working with these people for about a week today. Nothing so far. It's annoying and nothing fast for sure.

Awesome people! I had nothing but dead ends and folks not willing to help me as I was a new client to over border shipping. Then I tried PCB and they walked me along and showed me the way. Catherine is amazing! Thank you PCB!

Absolutely wonderful! Devon & Katherine are rock stars getting everything handle quickly when another broker company failed and we were stuck. Very much appreciate you guys.

I can’t say enough about how they went above and beyond with all the details and follow up. I’m visually impaired and they helped with forms and discussed directly with transportation company to make things easier. Viola is a star!