Pediatric Dental Associates - Langford

My daughter was referred here after a price gouging experience with another pediatric dentist. We were originally seen by Dr. Blundell who was amazing. My daughter really needed some extractions and fillings done quickly which she had to be put to sleep for. To speed things up we ended up having her dental work done by Dr. Higgins who also was amazing. They got her into the hospital quick, made a great treatment plan that was priced well and discussed all options with us upfront. Dr. Higgins even provided after hours help over the phone to my wife when she was concerned about an infection one weekend.

I couldn’t find a negative thing to say about our experience here if you were offering me money for one.

Wow, I am absolutely flabbergasted. I just got off the phone with Catherine after two days of dodged calls and promised call backs that didn’t happen - and she said my 7 year olds appointments have been completely cancelled and she has been removed as a client because we missed calling back a voicemail left a few months ago.

Zero compassion even though my daughter is anxious about dental work and has formed a relationship with the dentist, and we were actually the ones waiting for many months for an hospital appointment with anesthesia, they don’t care about any external circumstances or how the child will feel having to switch providers.

I very much echo the 1 star reviews below if you look through the list. They were very unnecessarily rude and honestly I’m just in shock about this.

Previous to this at our last appointment too which was a tooth extraction for said nervous 7 year old, I talked to the receptionist at length to double check and make sure my daughter would get the medicine the Dentist talked to us about as an option for calming her and making the process easier on her pain etc- then when we showed up to the appointment the Dentist told us that the medicine wasn’t booked in to be given to her and that they couldn’t do it that day as it would require additional appointment time. We had to get the tooth out that day as it was causing her a ton of pain but again it was more difficult on her then it needed to be all because the reception staff either dropped the ball or flat out lied to me about confirming the medication for her.

So while the Dentist himself is amazing with kids, it seems like he really needs better reception and support staff. I will write up our entire experience with this place in more detail when I have more time.

Dr Wong and his assistant as well as the front end staff in the Langford location were absolutely fantastic. Made the entire experience relaxed, calm and put my mind at ease as well as making my little feel completely comfortable.
Although our child is not anxious at all, I can see how someone's child who was scared of the dentist would have a great experience here.
Couldn't recommend enough.