Penningtons

The staff is excellent and help me with everything I need. They are the best. I would not go anythere esle to buy my clothes. Great sizes in everything. Take a bow ladies, your awesome.

Excellent experience. Great customer service. Honest opinion when asked. Great price. Awesome quality.

Incredible experience! First time visiting but I’ll be back - specifically for the sale staff. Everyone working this afternoon was so friendly and helpful! Lauren and Jennifer were especially wonderful and I hope they see this review and know - I usually HATE shopping, this was a different experience and it made my day. Not to mention, prices were great and the sale saved me insane amounts! Really nice to be able to order my size in a dress online while still having the sale size. Thank you!

It was my first time in the store and every single associate was so kind and offered help, I felt so comfortable and was so impressed with the selection, especially compared to any other store. I can't wait to go back, and genuinely suggest to anyone! I have struggled for so long to find pants (from so many companies, thrift stores, etc) that fit my thighs and it was so easy here, I am so impressed!:)

Really fantastic customer service! Marissa, Melissa and Jazz are wonderful and go above and beyond. The prices are reasonable and the clothes are good quality and actually fit women with curves.

Have always loved shopping here but had an amazing experience with sales associate Katie. She helped me with sizes, offered to order in my size in the style i wanted that they didn’t have in stock, and even brought me other items to try that i would have never thought i would like but ended up loving. One of the greatest clothes shopping experiences I’ve ever had, would rate it 10 stars if i could.

Best store for us larger women. Prefer Penningtons styles to Additionelle however. Love the options available.

I was truly disappointed when I went to take back some clothing I had purchased for my 86 year old mom. Before she could try them on (she's in a wheelchair) she ended up in hospital. Post going home I became ill and couldn't go to see her to assist with trying on clothing. I called the store just before 30 day refund notice was due *as I wouldn't be able to make the deadline. The clerk said no problem - they would work it out if it was only a few days. I went in 8 days late and was told no refund at all. Just store credit. There was zero compassion or empathy.just kept my money and issued me a gift card for the amount - over $200. My mom can't shop there as their clothing doesn't work for her - except for 2 pairs of pull up pants.
I will not be recommending Penningtons to anyone. The service was cold and uncaring.

Great customer service. Warm and friendly staff. So nice to have staff available to serve you. It took the work out of shopping.

Went in to return an online purchase only to realize i had received the wrong packing slip and had no form of receipt on hand. The staff was friendly and super helpful focused on finding a solution to save me another trip to the store. Excellent customer service and will shop there again based on my first impression/experience with them!

I give the Victoria Pennington's location a full 5 stars for their consistent, excellent customer service. I've shopped here for many years, and the ladies who work here are always friendly and very helpful. My visit yesterday was no exception.top-notch service!
Clothing selection and quality can be a bit hit-or-miss, but I've been pleased with most of my purchases.

Placed an order and and put in my address wrong as it was my auto correct called right away to fix the address and was told sorry there is a zero cancellation policy or cannot fix my address. I said I don’t want to cancel I just need my address fixed so my parcel doesn’t go to the wrong address and the customer service lady said sorry there is nothing I can do. So needless to say my parcel is going to go to the wrong address and I now have to wait for it to hopefully be returned and who knows how long that will take. So if you’re gonna order I wouldn’t do it online as this was my first time ordering online.

Thank you for the understanding and caring service I received today returning my mom’s Christmas gifts that she wasn’t able to wear do to a couple of personal reasons. The store credit will be used at a later date with much appreciation.

The last time I was here, the salesgirl embarrassed me. She did help me, as I was having trouble finding certain things in my size, but at the cash register she loudly asked what size I had chosen to get. I was embarrassed because there were strangers in earshot and I was buying highly personal things.

You'd think someone working in a plus-size store would realize that sizes would be a touchy subject. She could have just asked, "Did you find what you needed? " That would have been more discreet.

Staff at Pennington Victoria were very kind and helpful! Especially considering it was Boxing Day!