PetSmart

UPDATE: In the last year, every time I go to buy my cats food, they NEVER have it in stock. So I have to buy something else that my cat has to get used to, then I go to re-buy that new stuff, and petsmart doesn't carry that now, so I have to, again, try something else. I gave up. I buy my cat food, same stuff, cheaper, online now. Litter too. The one super helpful employee, Tracy, is no longer there, and the only staff you can find is one cashier. Always super long lineups that seems to never move, and there's never more than one till open to pay. I don't waste my time in petsmart anymore.
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Original Review: Great store. Well laid out. Great selection. Kinda pricey, but they have regular sales and specials so you almost always get what you need discounted. Staff are very friendly and super helpful. Tracy has always been the best whenever I have to go in there and she's working. Every store needs ppl like Tracy.

It's the local stop for exotic pets. It clearly caters to dogs and cats, as that is where the money is. Can't hold it against them, and I'm happy they have a reptile section non the less.

We stopped into the Langford, BC location today to ask about a pheromone diffuser, that I had seen online, to help reduce the aggression between our two cats. We asked a nice lady named Myssie our question, and boy was she the perfect person to ask. She had used the Feliway Friends diffuser for the same problem with her cats, and was a wealth of knowledge. She answered all of our questions, and we felt very fortunate that she was there to help us. PetSmart should feel very fortunate to have this employee, as she was one of the most helpful people we have come across in a long time. Thanks again Myssie. Hope to give you an update on our cat situation soon.

Only one staff member was friendly or helpful. Thankfully she arrived as we had been waiting 15 minutes to buy some fish. Cashier was also not very friendly.

I bought a 3 month old hamster here on June 10 2023 and today (August 18 2023) I found her passed away in her cage. I phoned to see if there was anything petsmart would be willing to do as she was so young but the lady I spoke to on the phone had 0 remorse and rushed to tell me they don’t do anything once you’ve had the pet for longer then 14 days. This is disgusting. Do NOT buy your beloved pets from here!

Very good selection of everything you will need for your pet. We really like being able to preorder and then drop by and quickly pick up.

The management in this place is terrible. Seems like there is a lot of miscommunications. I was walking through the store and overheard a worker scolding a fellow co worker in a public setting, completely unprofessional and rude of the supervisor to do in-front of paying customers. Don’t waste your money at a place where they don’t treat their staff how they deserve to be treated.

Had the pet food I needed, not a supporter of selling live animals at these types of retailers though. No issues with the adoption of animals.

Great store employees don't bug you or make u feel like ur being stalked they mind there own unless you ask them for assistance wich is always nice to see

Accidentally forgot the wallets at home and the staff was super friendly and patient about it while i ran back for it! This location always has everything i could need

Some beautiful beta fish there. Clean and friendly. One star missing die to the inability to find my account- repeatedly.

Thank you Natalia in the grooming department for being so educative and attentive to our dogs needs. We really enjoyed our experience today.

I am appalled that the unprofessional behaviour of the grooming salon here.

I made arrangements to have my new dog groomed, and when booking, I asked about their policy regarding up to date vaccines.

After being assured that our situation was sufficient for service, we arrived today to find out that wasn't so.

I have no issue with policy being in place, or with it being enforced. My issue is twofold; with the first being that staff making appointments should known these policies, and whether or not they can provide service.

The big problem here was the way that my wife was treated in store. The staff in store this morning (May 19,2023) were incredibly rude and dismissive in their conversation with us. No effort was made in any way to understand how we got into our predicament, nor were we allowed to finish a sentence without being interrupted.

A shameful display of service from a company known for doing that part well.

Not going to lie I was pretty hesitant to bring my dog to PetSmart for a groom due to previous bad experiences (10+ years ago in AB) and the horror stories you hear when you look up PetSmart grooming, but I was in a pinch with the hot weather and it was the quickest place I could book on the South Island. Despite being nervous I could tell from the beginning it was a good experience! A girl named Bree took care of my little guy and was really gentle with him during the greeting which spoke volumes to me since usually it’s more of a grab and go situation. She was honest and transparent about how the cut went and said he did great but wasn’t able to cut his nails and I appreciated her deciding to not do that rather than making his experience traumatic since he’s so young. I’m not a big review writer but I felt it’s important to share:) I love supporting local but if you’re in a pinch like I was, Bree was lovely.

The store is always well stocked. I find the associates always friendly and helpful. Have never had a negative experience here.

Usually friendly staff, good place for different styles of collars and leashes, variety food and treats. They have good areas for the pets in store but really should stop selling unless they are from shelters and not breeders.

Have had good service each time we have been. They make good recommendations, and try to help you out.

Always a friendly place to visit and shop. Their pet grooming facility is friendly and accommodating.

My go to place for pet supplies. We love out Nutrience kibble for our kitty. Good place to find litter in bulk for cheap too.

Great location unfortunately its perpetually under staffed, really appreciate the types of fish changing now and then

Wow.what tremendous service. Thankyou Shauna for a tremendous grooming job on Nellie our Porty.
This was her first visit.we appreciate the
care Petsmart takes to check vaccination records in order to protect other pets.
Great service

Found the pet gate we've been looking for. Price was reasonable too. Very helpful staff.

Positive: one stop shop for everything pet related. Clean and organized interior. Staff are polite and helpful

Cons: none

Food for thought: supplies issues also affected them. Best to use online website to confirm stock or order online.