Pro-West Sales Ltd

Excellent service from Simona, Jason and the Mass. The willingness by Simona and Jason to provided support and persevere while imparting knowledge is a unique and valuable experience.
Highly recommend dealing with Pro-West Sales.

I was having problem with my 2 showers where water wasn't mixing properly either i was getting really cold water or really hot called in at pro west jason came in next morning and fixed the problem thanks guys

Simona has been incredibly helpful. I've had various Riobel faucet failures in the last few months. Parts are free under warranty and are dispatched quickly. Simona has kept me up to date and was quick to help again today when another part was required. Great service, thank you!

The service I had from Simona has been exceptional.
She understood immediately what I was looking for and she solved my problem in a few minutes.
Thanks a lot Simona!

Thank you Amy for making sure our issue was addressed. Great customer service! Highly recommend dealing with Pro-West Sales.

These folks are amazing with their customer service. We have Riobel plumbing fixtures installed in our home. They are about 12 years old. We have had two minor issues recently. A faulty cartridge in one case and a faulty diverter valve in the other. In both cases Mikayla figured out what parts we needed to fix the problem and ordered them directly to our home. I don’t think we have ever had such issue free customer service as these folks provided. We totally give them 5 stars and thank them profusely for their help. Well done!

What awesome service. Sent in the claim and response by email came back same day saying part on the way. No questions asked.

Prompt, courteous and professional after sales service. Jacelyn communicated efficiently by email to help me with warranty parts for our Riobel faucets that are over 12 years old and still looking great.

Thank you Jacelyn and ProWest team!

I would just like to say that Stephanie Santorelli was absolutely fantastic and helpful. Give that girl a raise!

My problem with a warranty replacement of a kitchen faucet was addressed and fixed within hours by Lauren. Unbelievable in this day and age. OMG best service ever and thank you for being so prompt getting back

You can never go wrong with prowest sales, Efficient quality service by extremely nice people.

Amazing friendly service.

Riobel is lifetime warranty.

Ask for Jason, lots of info to pass off.

Fantastic after sales product support. Very prompt responses to email and great overall service.

Hello Stephanie,

Gerry Johnston’s Customer Service Comments:

• Email communications were prompt and very clear.
• Voice mail communications and return phone calls were completed in a timely fashion.
• Product knowledge is exceptional.
• Very helpful email attachment with schematic of illustrated part and associated parts.
• Replacement part delivered on time.

I would like to thank you for your Exemplary Customer Service during my recent business dealings with you and Pro-West Sales.

Very happy with the service. When I called for replacement parts for my shower faucet I received them very quickly and I wasn’t charged for them. I would definitely not hesitate to call them again if needed in the future. Many thanks.

Very quick response on a warranty replacement for our shower faucet! Very concise with what information they need from you, and will get you what you need very quickly!

I had a problem with my 14 years old kitchen faucet namely the reduced water flaw. I contacted their office, and the reception took my info and my inquiry for a new cartridge. Two days later I got the new cartridge and the also a new faucet head (a bonus) which I had not asked for. One day later I received the hose plastic holder which was another bonus. Long story short, I installed all, but to my surprise the problem was not resolved. After investigating more and comparing the new part with the old one, finally I figured it out that the problem was not any part, it was a clogged filter. The faucet was quite healthy after 14 years and started to work as usual after cleaning the filter. Kudos to Riobel team

Reliable customer support team at Prowest sales Ltd. Quick response. Always there to support you and your business.

I have been struggling with a leaking bathtub faucet for 2 years and replaced the Riobel cartridge more than a few times. Finally, Pro-West Sales Rep let me know there has been problems with the replacement cartridges and they sent me a new one with instructions to help me install. What a relief to get an answer.
Thank you

I'm thrilled with Pro-West products and customer service. I had a problem with a shower head (installed about eight years ago). I contacted Pro-West Sales, supplied some pertinent information, and added a photo of the problem shower head. Within 24 hours, I had a response email, indicating that Pro-West was sending me a replacement shower head. How could it be any better? Thank you.

Every time I contact Customer Service, I have received a reply and action within a day. Best service by far. Always helpful.

First class. Friendly service. Goods identified and ordered promptly and received on time. Recommended highly. D

I am so impressed with Riobel's service (Pro-West)! It seems quite rare to have such amazing customer service and a real warrenty on their products. I've needed a few replacement parts and they have sent them no problem 5-8 years later (so far!). I really am very very impressed! Well done Riobel/Pro-West!