ProMechBC

Mac and team were an honour to deal with, very knowledgeable about the issues i had regarding my scooter, even though it wasn’t one that they sold. Great prices on the repair service, and also fast repair service, also great prices on the scooters they sell, from what i saw. I highly recommend them for repairs to your scooter, or even ebike. Thanks again, Mac and team

ProMac was able to repair flat tire on my escooter the very next morning that I called the late afternoon prior. Thanx for the fast and quality repair job.

Brought my electric skateboard in for some electrical repairs. Great customer service and very quick to respond on Facebook. Got the job done quick and easy. Would 100% recommend.

Great service.
Fast turn around.
If you need to service your escooter, contact ProMechBC and speak to Mac.
ProMechBC is second to none.

I took my scooter in for some brake maintenance, and the team did a fantastic job. From their email communications, to the speed of service and what's included in the cost, they really strive for customer satisfaction. Even if things went 99% right, they'll push to get that last 1%.

I recently had an issue with my Apollo Ghost scooter. When I turned the front wheel to the left, it turned off every time, signaling an electrical problem.
I got my scooter to the ProMechBC team, and their service was amazing.
They handled the issue professionally, and I didn't have to lift a finger, which was nice.
They fixed it quickly, I highly recommend their team for anyone in need of scooter repairs in Van. =)

I couldn’t find anyone in Vancouver who would fix my Swiss e-bike until ProMec agreed to look into it, their expertise is amazing they saved my bike and on top of it all they are very friendly.
If you have an issue don’t hesitate go to this guys.

I got my scooter fixed which had wiring problems and showed some type of error code. I was worried that no one would be able to fix it after all the shops I went to specifically 9 stores didn’t know what to do. But then the guys at Promech knew exactly what the issue was when I explained it. They were a very big help and I would always go here with any issue for my scooter.

I am so happy to be able to find such expert to fix my electric scooter! All details and quotes were explained well and clear, repair was done in a timely manner, and the price is reasonable! Now I can enjoy the fun riding my scooter again, thanks Mac!: D

These folks replaced a tire on my scooter and it rides better than new! Great and quick service, like you would want to see more often. Highly recommend

Excellent.
They are very fast at providing service and won’t make you wait long for a simple procedure, such as a tire change. They value your time and business. I will be back….

Friendly, knowledgable service.
I got useful service feedback/tips and a better sense of a baseline setup for my Apollo scooter (replacing a degraded cable certainly helped too). A little out of the way (if you need to walk after drop-off) but very do-able for regular walkers.

ProMech was great! Clear communication about when my scooter would be ready and pick up/drop off service was a great bonus. Will definitely reach out to them again for any future scooter needs:)

Mac did a great job with the repair. I had an issue with an Apollo City 2022 scooter and he was able to repair the same and handle any warranty requests required with Apollo in a timely manner. Scooter is now working with no problems. Great service from drop-off to pickup with no intervention needed.

Service was super fast and amazing! My scooter rides as if it was new and he even adjusted my brakes free of charge! Thanks Mac

Someone else in trying to fix my scooter made a mess.my scooter is my cane since i had a stroke and cannot walk
Mac was not only knowledgeable and professional but also a caring human being
He worked hard over the weekend so i can have my mobility on Monday
His honesty and kindness is enormously appreciated it
I am considering seriously to buy a new scooter from him
Why will i go anywhere else?
He deserves the business and my thanks
See you soon Mac

Amir was amazing with correcting several issues with my Rise, City model eBike, tuning it up, changing the brake pads and detailing the bike. Amir arrived at the time confirmed and was very professional and friendly while he completed the service. I would highly recommend Amir and ProMechBC for any issues with ebikes. I will definitely be using them again in the spring. Thanks for a job well done and value for the results!

Awesome experience with ProMechBC for a flat tire repair. Same day/next day turn around which is unmatched in the industry. Price to pay to get your ride back on the roads in no time! Superb customer service and communication from Mac, who truly goes above and beyond. Keep up the good work!

I found that ProMed tech had the most organized web site and their pick up service as well reflected great service.

Excellent service. I like Amir the mobile tech. Very trustworthy. I am one of the pioneer ebike riders in Vancouver since 2010. I purchased the second Rad Mini sold in Vancouver when Rad first arrived in the City. ProMecBC is now my service dept.of choice.

These guys are great. Get the job done without any fuss. Pick up and drop off a huge bonus. Will use them again for any repairs.

My Australian Stealth Ebike was in need of some motor repair. After, shopping around almost everywhere in the lower mainland and getting turned down by every shop and brand as they only want to service their own motors, I was lucky to find ProMechBC. Their customer service is second to none and their degree of service and knowledge is superb. My motor was completely repaired, and it is now performing flawlessly. And to top it all off, the price for their work was extremely reasonable. Highly recommended for anyone in need of any electric / electric motor work!

Great service, quick, arranging. They pick it up at my place and drop it back! Definitely recommend!

My e-scooter’s tires were flat so I ordered them to repair. It was a high quality workmanship at a lower price than other stores. The battery can be kept longer than before, and it's comfortable to ride. I appreciate Pro Mech BC. If my e-scooter has happen something again, I’ll ask them! Thank you!

Five emphatic stars just for their customer service! And they fixed my bike too! Mac gave me additional advice, going above and beyond. Will return, will recommend. Thank you.

ProMech repaired by e-bike promptly, even though it was not purchased from them. They picked it up and brought it back, suggested repairs and followed my wishes, all in good time and well done. Thank you. I will definitely buy my next e-bike from them next year if I need a better one from the one I have now.

Truthfulness!

If I talk about honesty, I want to take the name of "ProMechBC. " I found this Mech company online and spoke with Mac (A team member). I informed them of my problem, and then he stated that if there is a problem with this E-Scooter, then it will be rectified as soon as possible and it will be returned to you, and if no problem is seen, then "General Service" will be done and get it back without any cost.

And the other day, I got a phone call that there was no problem and I would not have to pay any service charges. I was very impressed by their honesty.

A wonderful experience and highly recommended!

I recently bought an Apollo scooter second hand and after zipping my son to school and heading to work my back tired went flat ️ I called today they picked it up today and even recommended putting a solid tire on that won’t go flat! Didn’t even know that was possible plus I’ll have it back before the Monday morning school commute! I can walk to work but commute to my sons school, and having this new to me scooter has been awesome. I’m super happy with the right away pick up and that it’s going to be back to me soon. Most places have to send it away and it takes weeks! Highly recommend!

Edit: Ended up the solid tire wasn’t for me, could be for someone else thou, I messsged them and they changed it back no problem! Even had it done on rush so I’d have it for Monday morning commute! Recommend

MAC and ProMechBC did a great job on my Apollo Phantom and Ninebot scooter. Great customer service, speedy fix and great pricing. Thank you!

I got my scooter all fixed up from them. They are very professional and trustworthy. Highly recommended 10/10

I got the EZEboost x9 and I’m super happy with it. It’s been super reliable. I’ve had no issues at all throught out summer and the battery range is very good. I struggle to drain the battery in a full day of riding it on high speeds. It’s also very fast. I highly recommend the EZEBOOST x9.

First experience with ProMechBC was outstanding. They picked up my scooter on a Sunday afternoon and returned it, work completed, the same day. Great communication, excellent service, very pleased

The guys were great to deal with, communication was great throughout and they were very efficient in collecting and returning my scooter.

ProMech is very good in service, very quick response and responsible.my scooter doesn't work but now i enjoy riding my scooter. Thank you so much ProMech for the fast repairing my scooter.for those who have problem to their scooter i refer this company.

Very happy with their service, will definitely use again. Pick up and drop off of the scooter was an excellent, valuable touch.

The staff at ProMech are professional and accomodating, providing an excellent service. They did a first class job repairing my scooter, and I recommend them highly.