Pronto Enterprises Ltd
3 reviews 1025 Ricardo Rd, Kamloops, BC +1 250-372-9644 prontoenterprises.com suggest an edit
30 August 2023 13:05
Horrible company. An owner or manager (drives a grey Cadillac SUV) comes out to assess damaged done by pronto workers. I tried to introduce myself and update him on what was happening, he interrupts me and says "sit tight, I'll talk to you when I'm ready". He proceeded to sit on a bench talking on his phone for 20min, while his Cadillac is running the entire time. Eventually he stands up, takes 1 picture and drives away without saying anything. Extremely rude and unprofessional. We have closed our account.
11 August 2023 2:48
We are extremely dissatisfied with the service provided by Pronto Enterprises. Despite multiple attempts to communicate with the company over the past couple of months, they have been unresponsive. Phone calls unanswered, messages not returned and emails not replied to.
To add insult to injury, Pronto Enterprises sent technicians to our house numerous times to fix our sprinkler system and were unable to diagnose the problem. As a result of this most of the visits were unsuccessful. To make matters worse, we were charged for these multiple visits without our approval, and we received no explanation as to what the issue actually was. Even though we asked specifically to be kept in the loop right from the beginning.
The lack of communication and the unexpected charges have led us to lose trust in this company. We do not understand why they would send technicians to our home without our consent and then charge us for their failed attempts at fixing the problem.
It is one thing to pay for a service that is satisfactorily provided, but it is completely unacceptable to be charged for services that are not at all benefitted to me. To say that we are unhappy with the service provided by Pronto Enterprises would be a gross understatement.
We would NOT recommend this company to others and will NOT be using their services again in the future.
To add insult to injury, Pronto Enterprises sent technicians to our house numerous times to fix our sprinkler system and were unable to diagnose the problem. As a result of this most of the visits were unsuccessful. To make matters worse, we were charged for these multiple visits without our approval, and we received no explanation as to what the issue actually was. Even though we asked specifically to be kept in the loop right from the beginning.
The lack of communication and the unexpected charges have led us to lose trust in this company. We do not understand why they would send technicians to our home without our consent and then charge us for their failed attempts at fixing the problem.
It is one thing to pay for a service that is satisfactorily provided, but it is completely unacceptable to be charged for services that are not at all benefitted to me. To say that we are unhappy with the service provided by Pronto Enterprises would be a gross understatement.
We would NOT recommend this company to others and will NOT be using their services again in the future.
11 November 2020 19:41
Rick went above and beyond, when he came out to blow our irrigation system. He drained our pond and then climbed into the sludge and got out our pump for me so I didn't have to get dirty. Will definitely use Pronto again!