Quay Pacific Property Management Ltd

Overall, a great team, and especially Marianna is always prompt to reply to any inquiries or requests. Highly recommended.

Always on top of things even the unexpected. Marianna is very helpful and quick to respond.

For the past several years, we have used the services of Quay Pacific to manage our property. They are experienced and professional and have helped us through some tough obstacles. Our strata property manager, James, works above and beyond his responsibilities, and we truly appreciate his dedication and commitment. Thank you for your guidance, James.

We have lived in our building for a year and a half and have nothing but great things to say about our Strata Manager (James) and the service he and Quay Pacific provide to our building. I find him to be very responsive with any questions and follow-up when needed.

Would definitely recommend Quay Pacific and James!

Quay Pacific has been managing our strata units for quite some time and the staff has always been helpful, especially Gillian who i have been working with directly for the past few years to help us as needed. QP don't lose her.

I've been working with Stephanie in managing the clubhouse bookings for my strata complex. She's professional & responsive whenever I have any questions or issues, which is highly appreciated.

We have had Quay Pacific manage our strata property in New Westminster now for over 10 years. In that time we have had a couple of managers come and go. James has been with us now for several years and in that time he has become very familiar with our building, the council, how we operate and what our objectives are. His knowledge and experience are invaluable. James responds to our emails and will answer the phone if he can. We don't expect him to be anything but direct and honest about our property and the management of it. We also know that a property managers time is precious so we try not to bother him too much (wink) We are quite happy and will look forward to many more years with James and QP.

James at Quay Pacific has been managing our strata for the past year and a half. He is professional, organized and a good communicator. His wealth of past experience has been very helpful in dealing with some difficult situations.

Our property manager is David Chiarello, and his administrative assistant is Galina. They are both efficient and a pleasure to work with.

Our strata has had Quay Pacifc as our property management company for years. They are very good and we have been very happy! If you are lucky enough to have Ms Gillian Jamieson as your property manager you are in A+ hands.

As a strata council member for a number of years, I have always found James to be professional and courteous to me at all times, and appreciate the efforts over the years looking after our strata.

Horrible place. Treat their employees horrible. Pay is horrible. Management is sleazy and steals. Don't use them. All around a horrible business.

For a “luxury building” this strata is insufficient. Our building managers hours are 9-4, and you’re lucky to see him before noon, or catch him after 2/3. Strata went for Christmas holidays for a month and did nothing for the snow. Didn’t leave the custodians with adequate de-icing supplies resulting in dangerous icy conditions around the common property. I put in a complaint, and since then they’ve been making my life hell. Issuing me warnings for every little thing, after living here peacefully for nearly 2 years. Even issuing me a warning for “smoking on common property” and then admitting to me that the alleged complaint is from our balcony and not common property. We are permitted to smoke in our unit and on our balcony. When I argued about the warning for the wrong issue, I suddenly received a warning regarding the same pets I’ve had since moving in 2 years ago. Clearly filing complaints about legitimate concerns is a death sentence to your peaceful enjoyment. We will be moving in the spring. Far away from Quay Pacific.

We had a terrible experience with Quay pacific, particularly with its manager Adam. The main reason we chose a property management company was for peace of mind in case a tenant stopped paying rent or caused other issues. Unfortunately, this happened to us, and an opportunistic tenant took advantage of the situation, causing us a loss of several months' rent. Quaypacific played a significant role in this loss. Evelyn, who was working with us, stopped responding to our emails, which was the only way of communication that Adam had instructed us to use. We asked Evelyn to file our case with the Residential Tenancy Branch, but it took her almost a year to do so. When we inquired about the status of our claim and included her manager, Adam, in the conversation, he terminated our contract, claiming we were micromanaging. If an employee doesn't respond to a client's email for a month and the client follows up with their manager, is that micromanaging? After a year, they filed the Residential Tenancy Branch conflict resolution application but forgot to inform us. The tenant showed up at the hearing while we were absent, as by that time they had terminated our contract, and the arbitrator dismissed our case due to our absence.

I have been a resident at one of the properties managed by Quay Pacific for just over 1 year now. When I first joined, the management seemed ok, however the quality of management has severely degraded since then. A few reasons for my complaint:
- The strata manager NEVER responds within a timely manner. Multiple follow up emails are required to even expect a response. Last time I emailed the strata manager, it took them 2 weeks to respond to my initial email, and then another 4 weeks to reply with a low-effort one sentence response with no actual resolution. I was not satisfied with the response but decided that it wasn't even worth my effort to continue pursuing.
- During our AGM, the strata council mentioned that they have been frustrated with this company because they have had such a high turnover rate of 6+ different strata managers this past year alone! Such an insanely high turnover rate is not normal at all, especially when last year's manager at our property was managing us for a few years before departing.
- Due to the high turnover rate, there has been lots of miscommunication between the management and council. This results in missed events, incorrect dates, etc. My personal experience is when I booked the amenity room with strata management (only after multiple follow ups were requested, of course) who confirmed that my council would program the key fob allowing me entry. On the day of my event, I find that myself and no one in the building can access the amenity room, resulting in panic and scrambling to go to another location to host the event. Speaking with the strata council, they said they never got a request from strata management of my event to book the amenity room.

Despite the strata manager's inability to respond or communicate, I don't put blame on an individual because high turnover isn't the fault of a single person. Rather, this company has failed to establish a permanent manager at our property which I assume is the root cause of the problems.

EDIT to reply to Adam's response below:
Instead of reaching out to try and find out what building I live in, Adam has assumed I am a completely different person. I do not know who that senior strata manager is, nor am I tenant but the owner of the unit that I live in. Regardless, contacting the property management company shouldn't be a difficult task that requires multiple emails to yield a response.
In regards to the strata manager switching multiple times, this was information passed on by the strata council in the AGM. I have no reason to believe that the strata council would be incorrect about this as they deal with the manager way more often than I would.

Our strata property had its AGM in June, and since then have received no constructive input from our property manager, James, and no council meetings either.

Rather than informing all council members of problems reported within our building he will email or phone one member. It has become council’s responsibility to contact contractors directly and arrange for quotes and to resolve service issues. When Quay Pacific is asked for help they either delay or ignore emails. I last emailed James and his supervisor- Bill, asking for an urgent response on October 20th and on November 4th a response was sent to our council president (and only him, even though I am a council member and the original email copied all other members).

Truly the only service our building is receiving right now are financial statements. We haven’t had an in person meeting with Quay Pacific since our AGM in June (no zoom either - just nothing). When they were asked to attend a ‘town hall’ meeting in November they told us there would be an additional fee.

If the property manager will not communicate with strata council members then what is the point in paying for management services?

I have read the response from Adam Wanono of Quay Pacific. He claims that my statement is false - it is not.

I do not need to write our strata because I am a council member. I have emails that support my claims. Situations where council has asked for assistance with an external contractor get an automated response that the email has been received, while a response is not sent for several weeks, sometimes not at all. I have personally tried to contact James by phone, and instead of a phone call back I received an email stating, and I quote, “Hi Darren, There is little point in you contacting the office to ask me to contact you”. No phone call back.
Our council has approved work and no response has been given for an entire month. Owners in our building think that strata council is not doing anything - the truth is that our property management company is not doing what is asked. James feels that all communication should be through our council President and so only communicates with that person. If our Treasurer emails, no direct response is sent. If an owner complains, the complaint is not shared with council.

You would think that if Quay Pacific really wanted to do right by council then Adam would have contacted council members for feedback rather than simply stating that he’s followed up on my accusations and have found them to be false.

I have been trying endlessly over the course of nearly 3 months to get the New West office to answer questions about strata fees - on the rare occasion someone replies, they DO NOT follow through with what they say. I'm trying to get them to collect my strata fee. I have provided ALL info that was required. How hard is it to collect payments and answer basic questions? ! Even after trying all the other offices, STILL my email correspondence and phone calls are being ignored! Even their receptionist can't get their accounting department to get in touch with me. Get it together!

EDIT:
Nearly 1 month after this post, the issue seems to have finally been dealt with. Adam and Margaret in the Vancouver office were very helpful, but I will not delete this review as I feel that communication is still something that needs to be worked on. A neutral rating is fair and balanced after a very turbulent start with this company.

The receptionist was really rude and made a yes or no question impossible to answer. Instead of cutting me off and claiming you can’t hear me, try listening to what I’m saying.

Edit: In response to your email, you have stated that the manager is to answer the question and not reception. In that case, you should let your reception know to forward the call instead of them trying to answer the question themselves.

Would not recommend.
Very brief answers to my questions and concerns, poor communication.

Evelyn and the team at Quay Pacific have been pleasant to work with throughout our rental relationship thus far. I receive responses to my inquiries and concerns in a very timely manner which is highly appreciated. It is clear to me that Evelyn takes pride in her work and her relationships with her tenants.

Evelyn Francis has been my rental property manager for more than 3 years. She is extremely helpful when dealing with tenant issues and rent collection. She always responds in a timely manner and pleasant to work with. I am very happy and satisfied with the services they provided.

Thank you to Dave Bring and Natasha Croucher. As always, great service and dedication. Appreciate your hard work and professionalism.thank you.

I've had an absolutely amazing experience getting my first rental with Evelyn at Quay Pacific. Being a first-time tenant, I had doubts and worries, but Evelyn was very trustworthy and made the entire process extremely smooth. Looking forward to many future businesses with Evelyn and Quay Pacific.

My family and I truly had an amazing experience doing business with the Quay Pacific property. When you go there always ask for Evelyn Francis. She’s extremely professional, trustworthy, helpful, knowledgeable, and above all an amazing person. She really cares for her clients and she always will be there when they’re in need.
Evelyn Francis is truly a superstar, remember the name

Strata manager Ivan Lee and Quay Pacific have done a great job at assisting our 20 year old complex during a very busy time with multiple maintenance projects and other day to day matters. They are professional and also offer great advice on a multitude of strata issues.

I would like to take a moment and say what a wonderful job Miguel Vivanco has been doing as our Strata Manager. He has been a wonderful Strata Manager for the past few years. Always takes the time to respond and action our emails immediately in a professional manner. A few weeks ago, a car crashed into the side of my townhouse, there was a lot of damage on the property. Miguel showed up at the property within a day to take pictures of the damage done on my townhouse and property. ICBC was contacted immediately. Miguel has been so kind to keep me informed by email and has also contacted me by telephone. Keep up good work Miguel.

Had a issue with my dryer vent. Contact Quay Pacific, the Strata Manager Anthony Zhang quickly arrangea a visit to clean the vent just for us before yearly cleaning all units. Really appreciate his help

Absolutely no respect for the time and money of other people. No response to your emails or phone calls. If you keep asking for answers, you will get "you had 10 minutes and is over now, I have to hang up", we have got this from different people, so it should be a policy. Buy elsewhere if this company is managing the building.

Evelyn at quay pacific is amazing, she helped us transition from one property to the next without a hitch when moving time came, and went above and beyond in assisting us with everything pertaining to our new rental, would definitely recommend to anyone looking for solid landlords and property management, thanks again

Sara Mason from Quay Pacific Property Management has been fantastic! She took photos and had an ad up for my apartment very quickly and was able to get it rented out within the week.

Every time I have had questions, she’s been quick to get back to me with a helpful answer.

She’s about to manage another property for me and I’m looking forward to continuing to work with her!

I talked to property managers Evelyn and Naomi in the past. Both are really nice persons. Professional and very responsive. I've been living at this place for more than 2 years and I am happy with the quality of service Quay Pacific offers.

My husband and I are new to renting out our condo, so we wanted a property management company we could trust. We did a lot of research but after interacting with several of them, we were disappointed because a lot of them had hidden fees they weren't upfront about and only mentioned it when asked, were not fully transparent with the process, wouldn't respond for long periods of time, or gave us very limited say in how our apartment was managed.

Then I came across Quay Pacific and reached out to Adam for more information. His response was prompt, professional and the contract he sent over was thorough, easy to understand and complete. I knew upfront what the charges were (speaking of which, their monthly percentage is lower than most others), and felt comfortable signing the contract right away. Honestly, this was the best decision we made. We work with Sara Mason, and she has been so wonderful throughout the process, making sure we have a say in the way the property is managed, and keeping us informed every step of the way. If and when there is an issue to be resolved, Sara looks after the problem and gets back to me with the resolution.

I am so pleased with their service so far and would highly recommend Quay Pacific if you are thinking of renting out your space.

Evelyn is always quick to respond to messages and very understanding when issues may occur. She is always a pleasure to see and talk too.

I have received excellent services from Quay Pacific with regards to rental property management. Both Monika and Sara have been great to work with, extremely responsive to my needs, and above all very focused on communication and keeping me posted or updated in a timely manner. I also particularly find the cover-off arrangements (in case my primary contacts are on leave or unavailable) to be very seamless and there is always someone at the other end of a call or email to help me out. Nothing but 5 star level service.

I am a general contractor. Evelyn Francis is one of the property managers that I am working with. She works hard and being very responsive and professional on what she is handling.

At Quay Pacific,
When dealing with Evelyn Francis, as our contact, for concerns, questions or requests, she has proven to be efficient and thorough, gets back to us promptly and has been great to deal with. Refreshing when personalized care is rare these days.

I have been living in a townhouse managed by Evelyn at Quay Pacific for 3 years. When I have needed repairs or had questions she has always been quick to respond and to take care of any issues. Pleasant experience living here and plan to stay!

I had dealt with Quay Pacific Property Management since 2007.
I always find that they are truly professional. They handle all matters related to my property, including rent collection, manage new leases, repairs, interact with the tenants. Every month, I would receive a detailed income and expenses statement from them showing all transactions.

Very impressed with the service that is provided. My experience working with Ivan Lee was fantastic. Ivan goes above what would normally be expected from a strata manager and is a pleasure to deal with. I highly recommend this company.
Scott P,

My rental manager, Monika Szollosi is amazing! She keep me posted on everything and I felt comfortable and worry free to have her handling my property! She is friendly and helpful, really appreciated to have her as my rental manager for my property, highly recommended!

Maria is absolutely the worst strata manager I have ever worked with. It's not uncommon for strata managers to get busy and take a while to respond to non-critical issues from time to time. Maria takes this to an entirely new level. She gets extremely defensive when challenged on her response, with a seemingly endless parage of excuses. When she runs out of believable excuses for not responding (within weeks or even months in some cases), she outright lies and verbally attacks owners in an attempt to bully them into silence. Truly a nasty person! Avoid this company, there are much better alternatives available.

I am privileged to write this review for Monika Szolloski. Monika has been supportive, understanding and a professional throughout the rental and moving process. She has answered all my questions and gone above and beyond to make this movie easy for me. I am so grateful to know that she will be my property manager during my time at the Royce. I can't say enough about her kindness and her knowledge is outstanding. Colleen Harvie

Monika Szollosi supported us through our rental process and she has been great! Very responsive and helpful throughout the whole process.

Monika at Quay Pacific has been great to deal with. She has provided friendly and prompt service to help us navigate our rental agreement and move.

I am the Strata president at LMS1944 Stratford Gardens in South Surrey. I have the pleasure of working closely with Chad Hutter. Chad provides excellent service to us. He replies quickly. Communicates well. Manages our owner issues and provide fantastic budgetary support. We are very happy to have him as our Strata Manager.

I would like to provide a review of my experience working with Paul Stewart in Accounting. I have been a member of my strata council the last 2 years and within those years, since Paul joined Quay Pacific, he has helped to get our financials straightened up and in good order. He is very knowledgeable, professional, and responds quickly to emails. We did not have as great an experience with two of his predecessors so we were very fortunate he was hired. He is definitely a great asset to the company.

Jeff Sandison has been out Property Manager for two years and he goes above and beyond dealing with the interactions involved in our strata. Jeff has been there for the council during very complex matters and offers guidance when things are beyond councils knowledge. Jeff is by far the best of the best.

Chad and Kendall have provided professional and exemplary PM support for our family. It is always easy and stress free when reaching out to the both of them and their responses are prompt and detailed.