RBC Royal Bank

Terrible if and when you can ever speak to someone, then dont accommodate or actually listen to your concerns.going to bank elsewhere ridiculous line ups and unperson-able responses

I had a very knowledgeable teller that took the time to explain the information I was seeking and give me the support I needed for future ease with my account.

Always very long line ups, and if you try to call them, you have to get through the virtual assistant who hangs up on you if he can't help you. Then if you persist and ask for an associate, it transfers you to a recording that hangs up on you. So frustrating! Plus they were supposed to call me when my currency came in, and didn't. I finally called the 1 800 number who had his own frustrations getting in touch with the bank. So my money is ditting there, no one called to let me know, and now I have to waste more time going and waiting in line to pick it up.

The resources for investing options (TFSAs, RRSPs, RESPS) have abysmal supports. Appointments are often booking a month in advance. If you have issues with your investments, too bad, you'll have to wait the month until you can come in in person. We've had several things at more than one RBC branch go awry with either financial advice or how our investments were setup that have cost us far more than should be allowable without penalties too RBC to recompense us.
Their basic accounts cost more than the services recieved are worth.
That is RBC as a whole.

Line up in Duncan today was about 45 minutes. The tellers there are pleasant and trying their best, but not enough of them to meet the needs of the public with the demographics of this area having a much higher rate of 1. Low income community members with no access or knowledge for online banking use, and 2. Aging community members who cannot navigate the online banking options. Hence a higher need for more tellers in this community than other communities might experience.

Provided me inaccurate information and get me do things online when I need to do it in person.

I called the RBC number to try and confirm my appointment at the local office. The person I spoke to asked for you account number (fair), my name and address (fair) whomever was on shared account (my husband (fair enough) on which accounts were we combined, answer supplied. On which investment accounts we were combined, answered, how much did we have in the account, not having any paperwork in front of me I took a guess between $ and $, she then told me there was a discrepancy between $ and $,

What difference did it make to her? I just wanted to confirm that my APPOINTMENT was on the day I thought it was. My advisor had given us an appointment 5 months ago with no reminder card and has been off for some reason ever since.

I am seriously thinking of transferring my account to a different bank or private financial firm.