RBC Royal Bank

Very disappointed with this RBC location. I would otherwise regard RBC as a very reputable and reliable bank in Canada but this location has inexperienced and not very customer-friendly employees. Would not go back to this location until they figure things out with their staffing.

Racial profiling.
Asked my son what he was doing with so much money in his account. Persisted in trying to find out answers from my son even after he said to the teller that he could probably see his student loans history going back
four years

Extremely belittling advisor, didn’t even ask why I had booked the visit, instead I was advised to work more hours, cut expenses, start an additional account with them, consider taking out a loan, etc etc all these things I didn’t want. And additionally I was signed up for a service without my permission and without my knowledge. It wasn’t until he turned the computer around to show me what he was doing that I saw him click accept to email notifications for something I didn’t sign up for? Horrible experience.

One teller on duty and incredibly slow service. They also no longer carry foreign cash anymore. I'm not sure what my monthly fee is going towards.

You NEED to clean the ATM machines in the morning before you open, it’s awful so dirty these machines are and sometimes the mats smell like urine.

Line moved quick, our RBC representative Bobby did a great job helping us. Great customer service.