RBC Royal Bank

Hello folks,

I went to this branch because they had locked my online account due to a fraud happened couple days earlier. The manager or whoever I don’t recall, should not be the manager atleast, dealt with telling me and teaching me how I should have realized that mail i got was a fraud and everything was my mistake. Telling me about who i am in Canada and what I should do realizing regarding frauds. Was very disrespectful and telling me that my account could be canceled due to that but didn’t wanted to go ahead and cancel it. Really pathetic experience, and am regretting now that I have an account with RBC. Please folks there are probably 10 other banks like TD, CIBC, Scotia, BMO and others, if you are new to the country don’t even bother to open an account with RBC and if choosing RBC which you will surely regret down the road don’t go to this particular brach to open an account and have it as a Home Branch. I would honestly like to give ZERO stars but don’t have a choice.

Julie she is one of the best server at RBC Branch in King George Surrey, she gave customer service to me well, and I was stuck to activate my account, she took bit time but she did on time instad of booking appointment in person. She has really good knowledge about all banking system.

I recommend she should be promote.
Thanks again to Julie

Over the past few days, I’ve been dealing with two individuals by the names of Amrit O.and Pratyusha P.and wanted to shout them out on their A1 customer service. They’ve been attentive, quick, and very accommodating.

Compared to TD, the service is night and day.

Thanks to RBC, and shout out to these two outstanding individuals.

I hate to leave negative reviews but this is simply stating facts. The most unfriendly staff, no reception, extremely long lines and LONG waits, EVERY time. Even with 15-20 people in line, they dont add any extra tellers. They need to change the managers & staff at this location and become more customer centric. Just go to another branch and save yourself the headache & time!

Although staff are polite but in this branch always short staff customer need to wait about 30-40 minutes.

Two counters open on a Saturday and each person takes 45mins roughly and this is absurd to waste such time on weekends, c'mon people. This is just frustrating and absurd.

Worst level of service!

Marpreet and Dhruv were so efficient, so friendly, so professional. Highly recommend dealing with him. Thanks guys

I wish I could click zero star.for years I've been going here for it's close to my house and I have a mortgage with them but wow! Everytime 20+ wait. I've had longest 35min wait! Not enough staff today waiting 3min there was only two staff. I complained to the staff and his reply was you can always go to another branch! Why not fix your ongoing problem there.
Sad I'll be switching my mortgage to another bank.so many other good banks!

One of the worst RBC branches. Seriously short-staffed and inefficient every day, with long lineups reaching from front counters to the back door every day.

Really really lazy employees here, they're all just a bunch of jobbers. You see a lineup like you're going to a concert and they're all super relaxed, making 0 effort to try and serve customers promptly.

So pathetic, come here if you wish to see the decline of the Canadian workforce up close. You'll have lots of time, it's an hour or more whenever you need to see the teller for anything.

Really bad customer service. Was there to deposit a couple of cheques in my trades account and got a lecture about deposit slips. I am doing these deposits since 2019 and never had any issues. But now suddenly banking changed overnight. I guess the management don't care about the services here anymore.

Wrost service around, they refused to accept my payment for my mom's mortgage and refused the power of attorney I have. They stated that they'd have to setup a meeting with one of their advisor and that my mom had to be there. Head to the Guildford branch instead.

By far the slowest customer service. The line up is out the door and the tellers are being asked to switch their spots.

Worst RBC branch ever. The wait time to see a teller is beyond whatever you can imagine and management seem they don’t care to remedy the wait time situation. Avoid going to this branch unless it is life and death situation.

I went there on weekdays at noon and 2 employees were working and we were standing for a very long. Not good customer service.

The worst bank branch I have ever been. There is always line that exceeds the door despite of how many teller booths available at this branch. Everybody seems to take their sweet time, always short staffed and 0 initiative to improve customer service/experience. I’m talking about bare minimum folks, not expecting any pampering or special treatment, just the bare minimum of being able to see a teller without waiting 1hr+ time and enforcing public safety measures like common courtesy of spacing between and sanitation.

The worse. All ways a line up. Move so slow. This is the 5th time my card has just stop working all of a sudden, even when I was thousands of miles away. Such an inconvenience with my time. We in, the guy dis not give me a replacement card because he said my card should be in my mailbox that day is what his computer said. Of course it was not in the box, so here I am again back at the bank waiting in this long line. I will be canceling my account.

Took 40 minutes to cash a cheque, and they don't have bathrooms making this hellish for anyone with gastrointestinal disabilities

DO NOT COME HERE, always under staff. They have 10 tellers but only 2-3 are open at a time. No consideration for the people waiting in line.

I have really fantastix convo with her, i got each n everything.she is well known in everything!
Thankyou!
Yole-siong tam
Regards Sukhman

Whatever the time you think go there, don't go.
Always huge line up
Bad service
They just the doors even 45 mins before closing time.
It feels like customers are stealing money
Go to other banks at least they provide quality of service
While posting this i am standing out of the door.
One day the line will definitely touch surrey central station I bet