RBC Royal Bank

Agree 100% with some of the comments. Unless you are going in for something that benefits them, otherwise, their attitude make it seems like everyone else is wasting their time. Perhaps, the question I had was not the clearest, I don't think it is necessary for the guy in suit to mock me with his smile and comments. He wouldn't have his job if everyone knows everything about banking.

Very frustrating experience! 20 people standing in lineup and only 2 representing are on the counter. 3 representatives are just standing behind the counter doing nothing. Very unprofessional workers.

Worst attitude in banking I have ever seen. They own the bank basically. They have unity in attitude that I need to applaud. Team work in worst attitude. Attitude of the Assistant manager IVY and Moula are over their heads. We were new customers offered by the bank itself but this branch staff just ruin the service for the first timer. This branch has a big attitude problem handling customers and need a proper training on customer service which is way above their knowledge. I’m stunned with this kind of behavior. They do and say what they want. The attitude comes from the top so no wonder. Teach them to be polite and talk but not to jump on customers with their brought home attitude. The damage they do is higher than closing down the branch. Who wants to open up accounts in these with this attitude.we got our work done from another close branch and it’s excellent the service. The problem is with the branch. Collective damage ruins the reputation and the quality Dave McKay talks about.

This bank absolutely destroyed us financially. I feel helpless and trapped and their practices unprofessional and predatory, even towards their long time customers. Use Ratehub for your mortgage needs, traditional banks that prey on their customers need to go under.

I had an excellent experience with the customer service at the bank, especially with Harpreet, the teller. Harpreet displayed exceptional professionalism and a welcoming attitude. She patiently answered all my questions and assisted me throughout my transaction. It's refreshing to encounter such dedicated and friendly staff members. I'll definitely continue to choose this bank for its outstanding customer service.

Great customer service. Advisor Rohit and Manager Ivy were very knowledgeable and helpful!

The staff doesn’t help.
There is a intern on the reception table who doesn’t know much about the banking services and then there is a Asian woman who speaks super loud. Has no courtesy to help nor is interested. When asked to help with checking some info she said she’s unable to because she wasn’t trained and she doesn’t know. Absolutely no responsibility. Terrible branch!

WORST BANK SERVICE EVER.
Everyone is gossiping and laughing loudly on their own jokes ignoring the line up for customers. The lady helped me was named Karen i guess she said as she was hiding her name batch with her hairs was asking unnecessary questions which had no relation with the request i went with. I’ve been to so many other RBC branches but never got this bad service before. Slowest staff ever seen in a bank.

Always a very long wait time to see an agent even if 2 people in line expect to wait minimum 20 minutes to see an agent.

Rohit is an RBC employee who helped me beyond my expectation for my student loan. I had to take care of payment of my student loan in Quebec that seemed impossible but Rohit spent 2 hours to make sure everything is done perfectly. I am so thankful to him and wish him all the best

Very frustrating and bad experience with customer service they don't deserve the one star and I am a customer at RBC for over 30 years

I Thank Adriana of branch 10470-152nd St.for helping me with the issue that I had recently.
Adriana is very professional and has a lot of patience dealing with clients.

Thanks again Adriana for the help. Keep up the good work.

Very good service with some very nice people. Looking at switching all my personal banking here and Arlo agrees.

It is almost every time I go to this branch, I deal with the employees’ attitude. Thanks Harpreet for the rude interrogation today when I needed to withdraw my own money from my account. I never had a similar attitude in fleetwood branch or Maple ridge branch. They are always nice and welcoming. Unfortunately, the guildford branch is the closest to my home. I will never go there ever again and I will seriously consider switching to a different bank.

I had my worst experience with business account with RBC. Was not provided any support for my business and have provided so.mis informations regarding the account. We have gone there every single day regarding an unauthorized account every month. They were not able to do any support and made me wait for 45 days to return my funds even after making an arrangement to stop the account

Let me first begin by saying wow! I'm a fairly new client at RBC. And the customer focused service I received from Melony today was entirely exceptional. She answered all my specific questions and also gave me helpful advice in a super friendly way!

Great service provided by Nishant, quick efficient and very helpful. I had some complicate business transactions but he made it super easy. Very happy by the service.

I was denied access to my account with proper IDS and everything all because my kids who where being well behaved are native

Staff were so friendly, polite and over all amazing was great welcoming environment all around

Preetnain grewal is best female service. Not just her. Even the front service. They are very friendly and helpful. And they are fast and effective helped me. They are good bankers. Love it