RBC Royal Bank

Very very very slow service. Never can get seen in under half an hour there is never more than 2 or 3 people working at a time. Need to fix this and add more waiting chairs.

I am deeply disappointed by RBC's handling of a recent issue with our credit card. We booked a flight through the Avion Rewards program, only to discover that we were charged an exorbitant amount inconsistent with the agreed-upon ticket prices. Despite attempts to resolve this with the Avion Rewards team, our concerns were met with inadequate responses, long wait times and a denial of our refund request. I also visited my local RBC branch and the manager refused to speak with me and gave me a "how to make complaints" pamphlet with useless information.

This experience has been frustrating and disappointing, leaving us with financial strain during an already challenging time as we visit a sick family member. I am seriously considering switching banks due to this incident and RBC will have to see a loyal customer of over 10 years go. I urge others to be cautious when relying on RBC's Avion Rewards program, as their customer service and dispute resolution have proven to be severely lacking.

This bank has no redeeming qualities whatsoever. Long waits, incompetent staff, no parking, and overall not very helpful. When compared to the the Grandview branch it’s a night and day difference.

I wish I can rate in minus.
Belinda Wu is too much arrogant, worst advisor in this branch. Don't book any meeting with her by mistake.
She even don't know the basic professionalism.
Can someone help her to understand, she is there for customer support and not to show her attitude?
And it's not first time by Belinda Wu, you can find the same kind of experience by many others in past, from reviews as well.
Such a worst branch of RBC.
I don't know what's going on with RBC.

I schedule an appointment with the advisor regarding FHSA account. I have two jobs so i have limited availability. I took the time off from one of the shift to go to the bank and meet the advisor. But at the appointment the lady searched 'RBC FHSA' on google and showed me that this is the way (which i already Knew). SO i asked her what's the difference and she has no clue. Really disappointed with the service. I expect better from RBC.

Attitude is not the only problem with this branch. Fresh new surprise is the unconscious vagrant on floor, yes, not out side of the branch. Perhaps, he is guardian of ATM on duty?

This branch cannot BE any slower or the tellers any more apathetic. How is it that every single time you come, no matter the time of day, you have to wait 20+ minutes? And this is on a “good” day. Worst of all, no one working there seems to care. Time to take our accounts elsewhere.

Belinda such an arrogant person. She has absolutely no knowledge what she is talking about. I haven't seen anyone with such an attitude and don't care about the clients. Never suggest anyone to visit this branch.

I would not even rate 1 if i could.
Customer means nothing to them.
Lining up there can take you at least 10 mins.
Whats the point coming to RBC?