RBC Royal Bank

Today I visited this branch location with my wife. Firstly, we waited in line for like 15-17 minutes before we could be attended by someone. Then the teller who attended us had no name tag on her.
The purpose of our visit was to get a new client card for my wife. She was not very pleasant to speak with. I asked her if we could get an appointment for opening a savings account and she suggested me to do it online as she cannot give me an appointment until October 26th. Further, I asked her what’s the interest rate on high interest savings account which is a pretty standard deposit account, she said that every individual gets a different interest rate on savings account which is a standard account. Clearly she has a very poor product knowledge. She started getting rude as we continued our conversation and when I asked her for her name (as she had no name tag on her), she was hesitant in telling her name. But I came to know that her name is Amanda.

This was my first time to visit this branch and honestly I really like the service provided by it, especially miss Kiran Kaur kahlon, particularly she made me feel so comfortable there along with being friendly. Sure to have a good journey ahead with this bank.

For a couple of years, they have very good service and attention to costumers, but in a recent period, this has decreased exponentially, maybe the need for more employees on the front desk, hopefully somebody can do something to improve it

Had a great experience opening my bank account from this branch. They were really helpful, especially the Financial Advisor, Kiran Kahlon.

We had an exceptional experience at RBC's Fleetwood branch, largely thanks to the impeccable service provided by clerk Amanda Li. Her professionalism, extensive industry knowledge, and patience in handling our various business matters stood out. Amanda goes above and beyond, making banking a collaborative and enjoyable experience. Her approachability and the tailored solutions she offered convinced us to become loyal RBC clients.

I came in to have some help with my RRSP, a Financial Advisor named Henry Yang was an amazing help, he was very knowledgeable, extremely accommodating, made sure to double check my account that numbers matched etc.
He had made my banking experience top notch, he is definitely an asset and prime example of what an ideal employee should be.
Thanks Henry, you’re amazing!

Worst RBC came in there was literally 3 people before me and I waited 40 minutes. The manager should hire more people q

You will never be here lesser than 30/40 mins as the line up always has 3 to 5 ppl min which. Slowest tellers, lack of staff always… This branch is the most awful to come to.

I would like to extend my gratitude to Kiran Kahlon who assisted me throughout my visit at fleetwood branch. Every staff members that I encountered, they hold professionalism, patience, & willingness to assist with my queries left a lasting impression. It is refreshing to encounter such dedicated individuals who genuinely care about their customers needs.

Have a good day!

I am a regular client of RBC. Lucky to meet the advisor Clarimond.evey time I have questions, she always helps me timely which saves me a lot of time of calling customer service line and is very patient to explain to me.

I recently had the pleasure of working with Keaton at RBC Fleetwood branch, and I can confidently say that his service was exceptional. Keaton was incredibly professional, knowledgeable, and friendly throughout our interaction, and he went above and beyond to help me with opening my savings account. I highly recommend people to connect with Keaton at RBC Fleetwood in need of banking services.

At least people are starting to catch on that rbc is literally the scumbiest bank. Bunch of scumbag bags working against you. Make you feel like a peasant rather than a costumer.

I am a regular client with this branch, today for the first time I met Clarimond Cai (Banking advisor). I went to the branch to prepare a demand draft. She was interrogating me as I did some crime. Surprised by the attitude, and wondering the criteria of recruiting customer service reps in RBC. Whoever selected her for this position should be fired immediately. Customers please beware and I will escalate this disrespectful and arrogant attitude to the next level.

Excellent service by Ms. Kiran Kahlon (Mutual Fund Advisor). She performed very helpful and problem solving approach. There is an other advisor (Prabhjot Wong) started our investments with zero service, But Kiran is doing well. Me and my wife had a very good portfolio at TD and Khalsa Credit Union. I think Kiran deserves more than five stars. Thank you Kiran for helping us.