Real Canadian Superstore Pharmacy

Majority of my experience has been very positive. Always helpful and follow up with Drs office as needed. Good folks.

Several times now my doctor has asked for my pharmacy to fax her when my prescription needs to be refilled now. Every time I’ve called the pharmacy to ask them to do so they say “no problem it’s done” and when I go to get a refill I’m met with “you have to refills you need to ask your doctor”. Terrible communication and no follow up by staff with customers.

If it wasnt for the pharmacist I would be making this a 0 star. The assistants at this store are some of the rudest people I have ever met. 1 of the assistants argued with me today over wanting to tranfser my medication over to Costco because I was tired of the horrible service. If you have someone dealing with your medication who can't even ask a simple question like can we transfer over to Costco or another location, do you really want that person to be dealing with your medication? Once I spoke with the pharmacist he explained to me that they do transfer but essentially they don't like to becasue it could take a while being on the phone and they are short staffed. Well if the pharmacy continues like this they will have enough staff due to loss of customers. By the way I also called this morning for a prescription refill at 9am told them I would be there around 10 was told that was fine it would be ready. When I got there at 10: 30 I was asked to wait for it wasnt finished yet.