Regency Medical Supplies

I would highly recommend this business. I don't live in the lower mainland, so it was hard not being able to do the footwork for my mother in person. I spoke with Francis over the phone to help my mother in Vancouver find a mobility scooter. After speaking with him, I felt so relieved to have someone working with me who sounded invested in giving the best care and service and finding the best fit for her needs. Thank you so very much!

Francais is simply the BEST! Need I say more. No, but I will. His service goes above and beyond to help with kindness & a smile. You are in good hands if you ask for Francais.

Anything you need to make your recovery easier and comfortable you can find it there. And, with the knowledge and good service from everyone working there make your experience more pleasant.

Regency Medical Supplies is the ToP CHoiCe for customer service, selection and even price! Louisa really made our day this afternoon. I called Regency in a pinch, letting them know i needed to order support stockings ASAP. Louisa bent over backwards to make it happen for us. She booked us in for an appointment same day, our choice of time! We spent probably an hour together as she explained all the different choices, shared her 42 years of expertise on the topic and patiently answered all our questions and even took the time to listen to our own stories! The warmth and care Louisa showed us was from the heart. From this day forward, Regency Medical Supplies will always be our first stop for medical supplies!
Thank You Louisa! You're a RoCkSTaR!:)

We have been helped and supported from Eric for mom since 2020. I should have participated in this review opportunity way earlier than this time. He and his coworkers are thoughtful and professional for the seniors and handicapped people who really need special care. Thanks to Eric, mom doing well even after her hip surgery and we deeply appreciate his warm hearted encouragement and professional advises for me and mom. It is much appreciated and Regency Medical Supplies in Burnaby is highly recommended.

After my ankle surgery I had rented a knee scooter from here. The staff was very friendly however the unit they rented out to me was an old unit. While using the walker the wheel would fell off a number of times and I would have to hand tighten as the screw was stripped and would tighten fully. The brakes also did not fully work and had to use my foot to slow down. I had phoned to exchange and the staff was great and exchanged no problem. When I spoke to the associate and advised him with the issues he asked what colour the unit was and he was familiar with it. The associate advised that this was an old unit and that management was aware of the issues as the staff has been relaying the issues with the walkers for some time. I had asked to speak to the manager while I was in the store as was extremely disappointed that management was aware of issues but still rented out an unreliable unit. The manager was busy and was advised he would call me. Still have not heard from them. Extremely poor response from management.

The owner and employees at Regency medical supplies make this this best medical supply store anywhere in the Vancouver area. However far away you are, it's worth the trip if you need real help getting set up in the best way whether you're injury is new or old. Highly recommend this business to anyway that needs any medical supplies. They didn't respond in their chat, but when I called they answered right away, and the chat malfunction is not a reflection of the level of professionalism and kindness they achieve at Regency Medical supplies. My experience was so good I wanted to tip them, but they are not allowed to accept tips. I'd give this place 1000 stars if I could

Great experience coming here straight from urgent primary care.they were able to easily identify the bandages we were told to stock up on for the next bit.i appreciate their friendly service, we hopefully won’t be back again:)

Great first impression. My dad was looking for a lower body support product. We were assisted shortly upon entering. Was able to try on the product before purchasing. Many medical type of supplies here. Some items are non exchangeable due to hygienic reason. Parking in front & rear of store.

When I arrived I was greeted by staff to help me with what I was looking for. I was able to try on product and leave with what I wanted in a short amount of time.

Just want to say a big thank you to representative RENA for her absolutely excellent assistance in addressing our needs at this location. Rena was able to rectify our inquiry and suggest the right product for our needs within the store, all whilst creating a comfortable atmosphere.

We have been to this location before and customer service has always been fantastic.

Thank you Rena and wish you all the best!