Rex Dog Hotel + Spa
7 reviews 760 Terminal Ave, Vancouver, BC +1 604-696-5166 www.rexvancouver.com suggest an edit
03 August 2023 23:57
I called to ask some information, the attendant was very rude. If the attendant was rude, how can I trust in this place? Never in my life.
22 July 2023 23:44
Our dog loves coming Rex, she always has the best time playing in the outdoor water fixtures and meeting new friends.
22 May 2023 13:31
OK this place is stunning. It’s a really cool Loft looking place they let you go in and check it out before you leave your dog for the first time. I think a lot of people would rather live here then wherever they actually live.
They have big dog and small dog areas to separate them during sleepovers. You can have your dog in the common area or in their own room. When I say. ” room. ” it’s not really a room. It’s just a nice area with solid walls separate from the others in this area there are separate of these private rooms.
They have super cute beds for the dogs and different areas for them to hang out the nice outdoor area. I’ll be at kind of small in the grass. The dog seems to have tons of fun in the summer. They get sprayed with water if they want for fun, plenty of toys around and staff seem to be super friendly whenever I am there.
The staff is also consistent. They keep them for quite a long time and seem to know my dog regardless of the fact that we do not go consistently. I love this part.
Rex offers daycare and sleep overs but it’s definitely not cheap. It’s a pretty expensive place which is why I gave it four stars and not five but that said I think you get what you pay for.
Another area I would say gave it four stars and not five is grooming. I know it’s not a grooming place but I left my dog there for a long time like nine days and she was matted when I got her back. She is a long-haired Poodle and they have to brush properly every day. You can’t just let the Poodle get wet and then not brush properly. It’s a big no-no!
Their response to this was that they tried to drive her, but they are not a grooming place, and it was really difficult and taking a long time to fully dry her.
I don’t bring her as much as I want because of this part. When it’s wet outside and rainy, they let the dogs in and out whenever they want so from my dog, in particular, it doesn’t work for us but most dogs this doesn’t matter they’re not gonna Matt after being in the rain and they are easy to brush.
I would take my dogs hair consistently every week if this wasn’t the case but since it is, I have another option for a really bad rainy days
I do highly recommend the Rex for all the other reasons. It’s a lovely caring environment for your pet:)
Oh and one more thing- they gave a photographer everyday taking pics of your fur babies. You can see who they hang out with. Love this… would add a 5th star if they had a video feed
They have big dog and small dog areas to separate them during sleepovers. You can have your dog in the common area or in their own room. When I say. ” room. ” it’s not really a room. It’s just a nice area with solid walls separate from the others in this area there are separate of these private rooms.
They have super cute beds for the dogs and different areas for them to hang out the nice outdoor area. I’ll be at kind of small in the grass. The dog seems to have tons of fun in the summer. They get sprayed with water if they want for fun, plenty of toys around and staff seem to be super friendly whenever I am there.
The staff is also consistent. They keep them for quite a long time and seem to know my dog regardless of the fact that we do not go consistently. I love this part.
Rex offers daycare and sleep overs but it’s definitely not cheap. It’s a pretty expensive place which is why I gave it four stars and not five but that said I think you get what you pay for.
Another area I would say gave it four stars and not five is grooming. I know it’s not a grooming place but I left my dog there for a long time like nine days and she was matted when I got her back. She is a long-haired Poodle and they have to brush properly every day. You can’t just let the Poodle get wet and then not brush properly. It’s a big no-no!
Their response to this was that they tried to drive her, but they are not a grooming place, and it was really difficult and taking a long time to fully dry her.
I don’t bring her as much as I want because of this part. When it’s wet outside and rainy, they let the dogs in and out whenever they want so from my dog, in particular, it doesn’t work for us but most dogs this doesn’t matter they’re not gonna Matt after being in the rain and they are easy to brush.
I would take my dogs hair consistently every week if this wasn’t the case but since it is, I have another option for a really bad rainy days
I do highly recommend the Rex for all the other reasons. It’s a lovely caring environment for your pet:)
Oh and one more thing- they gave a photographer everyday taking pics of your fur babies. You can see who they hang out with. Love this… would add a 5th star if they had a video feed
17 May 2023 22:43
100% awesome in every way. Our dog stayed there for the first time, and she loved it. She had so much fun playing with the other dogs. The Rex’s staff is the best we’ve met, and our dog is 7 years old and has been boarded elsewhere before, but we now will always take her to Rex. When we dropped her off, she immediately wanted to get into the play area We loved getting photos every day of her. We will now utilize the daily drop off when we have a busy day. One of the things we also loved is that everything is clean, and our requests were taken care of immediately.
10 May 2023 23:47
My dog loves it there so much, and I trust them to keep him safe. I really don’t trust almost anyone ever given he’s a basenji, and if you know- you know. Pricing is really good for the service, and they really make you feel like they care about your dog.
12 April 2023 13:29
I feel compelled to write a review after an experience I had this morning with the manager of this daycare. As soon as I entered with my two dogs, a 9 year old poodle and a 1 year old Goldendoodle, there was something off. The usual welcome was not there and the receptionist had to call the manager.
A bit of back story: I had not taken the puppy there since June 2022 as I was called to pick her up at that time because she was not comfortable and wanted to come home (this was not her first time at the daycare, she had been a few times before without problem although still shy and finding her way). Upon pick up, I was spoken to by the manager in a frustrated tone and was told that I needed to bring the puppy in more often if I wanted her to be comfortable there (my puppy has no problem socialising in the park or with dog walkers in big packs of dogs; she is a bit shy and needs some attention and love at first). The one of the manager put me off and also I decided to not return to the daycare for a while until I knew that my puppy would be ready. In the meantime, I did call and complain about the way I was spoken to by the manager.
Fast forward to today, I thought ok let's try to take the puppy in with her older sister (who has no problem with the daycare) and try it for a couple of hours. As mentioned above, upon arrival, the dogs were not welcomed at all and the manager was called instantly. There were no niceties, I was just told that today is not a good day as they were too busy. The puppy was eager and curious upon entering the daycare but within a few minutes, sensing the unwelcome situation, she retreated to the door ready to leave.
I understand them not being able to accommodate my dogs today but I do not understand how unwelcoming and unloving they can be towards the dogs. At least, say hello to the dogs, make them feel welcome and loved. It is a daycare after all and 'care' should be a big part of their approach.
It was very clear that my dogs were on the 'blacklist' and not because they were aggressive but because my puppy needed a bit more care and attention. My older dog loves going to this place and the manager kept referring to both dogs as needing more attention. Also, they were also referring to them as he when they are female.
All in all, very disappointing. Clearly not very invested with dogs who may need more care and work.
A bit of back story: I had not taken the puppy there since June 2022 as I was called to pick her up at that time because she was not comfortable and wanted to come home (this was not her first time at the daycare, she had been a few times before without problem although still shy and finding her way). Upon pick up, I was spoken to by the manager in a frustrated tone and was told that I needed to bring the puppy in more often if I wanted her to be comfortable there (my puppy has no problem socialising in the park or with dog walkers in big packs of dogs; she is a bit shy and needs some attention and love at first). The one of the manager put me off and also I decided to not return to the daycare for a while until I knew that my puppy would be ready. In the meantime, I did call and complain about the way I was spoken to by the manager.
Fast forward to today, I thought ok let's try to take the puppy in with her older sister (who has no problem with the daycare) and try it for a couple of hours. As mentioned above, upon arrival, the dogs were not welcomed at all and the manager was called instantly. There were no niceties, I was just told that today is not a good day as they were too busy. The puppy was eager and curious upon entering the daycare but within a few minutes, sensing the unwelcome situation, she retreated to the door ready to leave.
I understand them not being able to accommodate my dogs today but I do not understand how unwelcoming and unloving they can be towards the dogs. At least, say hello to the dogs, make them feel welcome and loved. It is a daycare after all and 'care' should be a big part of their approach.
It was very clear that my dogs were on the 'blacklist' and not because they were aggressive but because my puppy needed a bit more care and attention. My older dog loves going to this place and the manager kept referring to both dogs as needing more attention. Also, they were also referring to them as he when they are female.
All in all, very disappointing. Clearly not very invested with dogs who may need more care and work.
20 February 2023 6:36
One of the best dog daycare and hotel in Vancouver. Professional and friendly staff. Rex Dog Hotel+ Spa even smells like a spa and is clean. Great indoor and outdoor area for dogs to run around.