Rexall

The pharmacy staff has changed and we are devastated at the rudeness, mistakes on our prescriptions and unwillingness to answer questions. The previous pharmacists were lovely, helpful and always smiling. Today my husband called in asking about the Covid booster and whether it was the new version. The very rude Chinese pharmacist gave a weird answer and when my husband asked her again but in a different way, she actually snapped at him and said she didn’t have time for questions and that she explained it once already. We agreed right then and there that we’d be leaving as customers……considering the awkwardness of the location it was only the friendly and helpful previous staff who kept us going there.

UPDATE from my previous 4 star review:

Moved here two months ago and transferred my prescriptions from Rexall in Nanaimo to the Rexall in Courtenay on Cliffe Avenue. AVOID AT ALL COSTS. They never have medications ready even when I give them a week to get them ready and still had to wait 2 hours in the store and they got the prescription wrong so I had to go back. On my last trip I called ahead and said "Hey, I've got 4 days left on my meds, when can I come pick up my new blister packs? " They replied "We need two days". I said "Ok, I'll call back in two days", fast forward two days- I called and low and behold it's not ready and they asked for 2 more hours to get it ready.
The staff seems well meaning but management or whoever is in charge has absolutely no organizational skills or time management abilities.

Only positive thing to say is Jeff was great and apologetic for what is clearly his boss's failures.

A drugstore with all your prescription, beauty products, anything related to health, you'll find it here. A bit tricky driving into and out of the place from certain directions.