Rexall

So I get that you close the cold and flu aisle after 8pm due to theft but why put a sign up saying ask for assistance if you are just going to say no when asked for a product from the section. Change the sign to no sales after 8pm. I know most of the staff here are lazy and full of excuses but this is next level.

The pharmacist is extremely rude, condescending and rushes your questions about your prescriptions

This has become my primary pharmacy. The pharmacists and pharmacists technicians are very friendly. They remember my name and they are always incredibly helpful. They are also super quick, they tell you that your prescriptions will be ready in anywhere from 15-30 mins but they almost always have them ready in 5-10 minutes. The store itself has a great selection and will almost always have what your looking for. I often go there to grab odds and ends when I need them because I know that I will be in and out quickly. They recently put in self checkouts which spears up the payment process.

Pharmacists are very non-accomodating and unfriendly. They don't even let you finish talking about what you need. Most of the time, they are short-staffed too. Don't go here. Go find a Shoppers Drug Mart instead. Pharmacists in Shoppers are always ready to listen and help. If there is a rating lower than 1, I would have given that instead.

Extremely rude employees are working here. I don't care if it's close to the Hastings street, but you need be welcomed to the customer doesn't matter where they belong to. "KATE" a rude employee she even didn't ask me if I need a bag and she finish transactions, then when I was asking her I need a bag she told me to pay for it, I said yes sure. Then she didn't brought a bag but she was looking at me with a dirty eyes and pointing me that I have a grab a bag by myself. Well I grabbed the bag, give her to pay for it and she was arguing with me for no reason that I didn't say her anything.

I'm pissed of with this store and the employer name " KATE with a glass"

Staff are so unprofessional and not helpful. However, 2 seniors are good enough.
HR, have a look into this matter before it os too late!

Just stopped a security gard from assaulting a lady with obvious mental health problems and when i stopped him he was going to assaulting me.
The security there could use some de-escalated training instead of assaulting people.

The worst pharmacy I’ve used. For one, the pharmacist gave me wrong prescription refills. Had I never checked the label on the bottle, I would have taken the wrong medication. For another, they failed to transfer my prescription to London Drugs and won’t take responsibility for it. I would avoid this pharmacy at all cost.

Service was bad, the ATM was not working. Manager was rude about their own pricing mistakes. Pharmacists/Clerks were not helpful either.

One star for pharmacy. They are always out of medication that i have been prescribed for. So annoying

Location wise it's nice it's close to skytrain but the cashier that served me today (a young middle Eastern lady) was keep on biting her nails and look.disinterested to do her job

Staff refused to assist me in finding a product. Literally said: "You have to do it yourself. "

This store allows their security to punch people out when shop lifting occurs. Violence is never okay towards anyone, especially a woman! Never shopping here again.

Wow, I didn't know pharmacies sold so many snacks. Lots of chocolate and cool candies
I went to buy rubbing alcohol. This will clean your phone and computer as well.
In Korea, I used this for cleaning.but in Canada, the amount is small and it is very expensive, so I don't think I can do that. Not even a single drop is a waste

Security guard hit a woman over crackers. Management cared less.
Reports filed in the appropriate places.
DO NOT SHOP HERE!

I have shopped here on many occasions & have found that the staff were polite and helpful and answered my questions respectfully. They always have a good supply of meal replacement drinks like EN-SURE & BOOST in both liquid and powder formulas! They also have a good customer reward program & the points add up quickly!
The pharmacy is staffed with knowledgeable people & are very helpful with answering just about anything that they supply!
All in all I would recommend this store with no qualms at all!

This is one of those stores where you don't matter unless you are at the check out stand.after having waited for 4 minutes or so I finally got shown 3 productsa and then was put in a situation that made me quite uncomfortable. I was subsequently asked to leave because I was taking too long browsing. Real odd and when I asked for the manager I was told from one person they were busy with some Charity event, another told me he was cleaning his desk.

I had been going to store for months. Getting nose spray and trying to find something different. I have talked to many pharmacists for something different but meditation wasn’t available. I want to thank the pharmacist at this Rexall for helping me find something that works. I appreciate your time to listen regarding my concerns.

The fact we have to even give one star is outrageous. I have never gone into a store and felt so judged in my life! I have gone there a few times to get advice from the pharmacy team and every single time has been horrible. The looks they give. The man will not even come to you to talk he will sit at the back of the area and expect you to yell for the whole store to hear. Witch that alone should be a breach of confidentiality and basic human respect. The woman on the other hand will ignore you like you’re not even there if you say excuse me she jumps down your throat. They make it very clear they hate the area by how they treat people. I really don’t understand how they are allowed to abuse people like they do. I have never gone to a pharmacy where they literally refuse to help give advice or even turn you away. Something seriously needs to be done Rexall should be ashamed with these monster that represent their store. If you are burnt out walk away take time to heal but don’t force the job so you can hurt others because you hate your own life.