Richmond Luxury & Loan
1 review 3779 Sexsmith Rd Unit 2187, Richmond, BC +1 604-233-0111 www.richmondluxuryloan.com suggest an edit
24 October 2023 1:42
To be honest, I was extremely excited to visit this store after reading the reviews in regards to customer service. Unfortunately I was disappointed. After ringing the doorbell & finally entering through 2 delayed locked doors (extra security) we were inside with all their luxury items for purchase.
There was no real customer service, looked at my piece of jewelry & weighed it, looked at it, placed in on the counter directly not on a cloth, offered me a quote well below imo of its worth for loan. The Man seemed annoyed when I enquired about his name & replied my name is Tom. To which I said yay Tom I read all about your excellent customer service on line. I felt very small when he did not enquire what my name was in return. Perhaps my ring was of zero interest to him & his company. Oh well, It is my peragotive & I chose to go to another pawnshop, where they actually went out of their to make me feel comfortable in an already stressful situation. I highly recommend AAA Pawnbrokers on Main Street!
There was no real customer service, looked at my piece of jewelry & weighed it, looked at it, placed in on the counter directly not on a cloth, offered me a quote well below imo of its worth for loan. The Man seemed annoyed when I enquired about his name & replied my name is Tom. To which I said yay Tom I read all about your excellent customer service on line. I felt very small when he did not enquire what my name was in return. Perhaps my ring was of zero interest to him & his company. Oh well, It is my peragotive & I chose to go to another pawnshop, where they actually went out of their to make me feel comfortable in an already stressful situation. I highly recommend AAA Pawnbrokers on Main Street!