Rocky Mtn Chocolate
5 reviews 3115 Edgemont Blvd, North Vancouver, BC +1 604-987-3611 www.rockychoc.com suggest an edit
04 November 2023 18:58
I loved my visit the other day, the chocolate was great but I honestly felt so welcomed by the workers there. I think one of the girls working was Erin? She was delightful and I hope her hard work doesn’t go unnoticed!
16 July 2023 6:43
The chocolate here is as good as in Whistler, but what really makes this place stand out is its people. I wish I knew your names to mention them here, but people working here really care and do a superb job. One of the most amazing customer service experiences I've had in quite some time!
08 April 2023 4:34
Would like to share my experience during my recent visit to your store on Thursday Apr 20 at around 5: 40pm. Despite being a regular customer for Rocky Mountain, my experience on this occasion was extremely disappointing.
Firstly, the staff member who served me was unfriendly and unwelcoming. Not only she did not say Hello when a customer walks into the store, she appeared disinterested in assisting me with my purchase.
I asked for two caramel apples and she immediately bagged the apple without asking me if I need it cut. I told her I need the apples to be cut, she got angry and throw the apple back to her cutting board and tearing the plastic package open in a very aggressive (and annoyed) way. She took the first apple out and cut it and throw the second apple aggressively into the garbage because she was not able to take the apple out.
I left the store without any thank you or good bye from your clerk. The girl was just so angry - she obviously did not want to be there at all.
Furthermore, the quality of the products that I purchased was not up to the usual standard. The paper that was used to wrap the caramel apple was sticking all over - unlike a baking paper, where you can easily peel it off the caramel (see picture). Moreover, the silver print on the paper sticks on the caramel, not even sure if that silver print is even safe to eat? !
This is my second time to this location within two weeks and it is definitely disappointing.
Firstly, the staff member who served me was unfriendly and unwelcoming. Not only she did not say Hello when a customer walks into the store, she appeared disinterested in assisting me with my purchase.
I asked for two caramel apples and she immediately bagged the apple without asking me if I need it cut. I told her I need the apples to be cut, she got angry and throw the apple back to her cutting board and tearing the plastic package open in a very aggressive (and annoyed) way. She took the first apple out and cut it and throw the second apple aggressively into the garbage because she was not able to take the apple out.
I left the store without any thank you or good bye from your clerk. The girl was just so angry - she obviously did not want to be there at all.
Furthermore, the quality of the products that I purchased was not up to the usual standard. The paper that was used to wrap the caramel apple was sticking all over - unlike a baking paper, where you can easily peel it off the caramel (see picture). Moreover, the silver print on the paper sticks on the caramel, not even sure if that silver print is even safe to eat? !
This is my second time to this location within two weeks and it is definitely disappointing.
06 March 2023 23:24
Chocolate tastes real bad. I spat some out.
I was expecting better since Canadian chocolates aren't the greatest, but this place makes store-bought chocolate look better.
I was expecting better since Canadian chocolates aren't the greatest, but this place makes store-bought chocolate look better.
05 October 2022 16:58
The chocolate tastes good, but it's expensive! We were satisfied with the ice cream!
The staff is friendly and the store is clean.
The staff is friendly and the store is clean.