Exceptional support with our hotwater tank. Prompt and professional service right from the reception to the outcome. Took time to explain the situation and took photos to show us what was at play. Full communication start to finish.
Prompt, reliable, courteous and skillful! Outstanding installation with attention to up to date plumbing codes. Highly recommend the people at Pville Roto Rooter!
My septic was full of water right to the brim. Toilet and drains backing up. The woman I spoke with wouldn’t speak with me because my name wasn’t on the account. Why she didn’t just ask for my credit card and send someone out is poor customer service. Literally Sh8 coming out of my drains and she can’t use solution oriented problem solving. Roto Rooter has served the homes on this property for a few years. I hired a local company today. Roto Rooter will never be back and their prices are pure Extortion. Call a local company. Don’t use franchises and don’t work with companies who have employees who can’t problem solve. All she had to do was ask me for my credit card but she was more interested in being a Karen. You just put an end to anymore repeat business Debbie. Next time someone calls you, help them. They’re calling with a plumbing problem which is why you have a job. Next time I tell you I’m the owner — Im the owner! If the names not in your system, set up again and take a new form of payment. By the way — roto rooter was here 3 months earlier and bumbled around. The part that caused todays septic failure was the same part they didn’t fix 3 months ago but charged huge rates for. They snake instead… because that “fixes” everything.
I really appreciate the communication and care from Debbie and Wendy. The technician Leon was very knowledgeable and thorough doing an amazing job with a challenging perimeter drain. Thanks for all your help! I really appreciate your service and attention to detail, Sean.
I called Roto-Rooter for a Camera Inspection of Perimeter Drains for a house purchase and first point of contact was Debbie who was Friendly, Professional, Courteous & Efficient. The Technicians were Prompt, Reliable & Knowledgeable. I called to follow up on the inspection as I had questions & the owner Terry was very knowledgeable and answered all my questions & had great advice. Thank you for such excellent service!
John was dispatched to replace my Dad's hot water tank. A very personable man who did a very professional job. I would recommend Roto Rooter for your plumbing repair/services.