Saanich Peninsula Hospital

15 people tested positive for COVID19 today. They obviously haven't had their 5th boosters, or weren't triple masking enough. We need to lockdown now, and fully vaccinated nurses need to start making TikTok videos ASAP to increase the pfaith of The Public. Stay home and save lives. If you are non-essential stop working, get vaccinated again with the 100% safe and effective mRNA to stop spread and infection. Please pray for the TikTok nurses and for more mandates asap.

Cancel Christmas

Nurses are good but when it comes to the Dr's they don't wanna do there job they discriminate and ignore you till you call quality control even than you can still hear them talk bad about you

Absolutely not happy about how I was treated by one particular staff member. She was rude, gaslighting, condescending, dismissive, and made me feel as if I had no right to be there despite obvious symptoms.

I am filing a complaint with 811 and seeking care elsewhere. I feel discriminated against at this facility.

Went to the ER for a knee issue and on the way to the xray dept I noticed that someone had covered up the picture of The Queen, what wokers would have the gall to deface the Queen I will be phoning VIHA and the local news to ask this very question.

Have been here twice in 10 days not hospitals fault wife had aggressive uti both times have been great friendly staff very quick response to her issues we are from Ontario we would have been halfway through just sitting in waiting room and here we have been seen attended to and released in 4.5 hrs thank you Dr Maher and Dr Edwin Garbutt most excellent doctors and staff here

I know the nurses work hard. I know they are overworked and understaffed. But that is NO REASON for the emergency room nurses to be blatantly and overtly rude. Do they think we want to be in the emergency room? Do they think their rudeness takes away the pain people are in either as patients or people visiting loved ones? Ridiculous. If you hate your job, find another job. Simple.

Presented at hospital at 8: 30am for scheduled 10 am day surgery, Turns out the doctors office had told me I could eat breakfast so I had a banana. When I told the nurse she explained why the policy was nothing to eat the day of surgery. My surgery was rescheduled to 3 pm! I waited 7 hours but my reason for posting this is to compliment the nurses and the doctor for the way they went out of their way to make me comfortable as I waited. A simple mistake but at the end of the day my surgery went great!
Peter Jennings
Saanich

Super friendly staff! In and out of the ER so fast which is unheard of as of late, I even had an X-ray. Thanks so so much for taking such great care of me

I just spent six days in Saanich Peninsula Hospital. We are so lucky to have such a wonderful facility in our community, filled with dedicated, hardworking, overworked! People. CS Fire Department, Paramedics, Nurses, Aids, Doctors, Techs, Cleaners, Food Services, etc all basically running to try and get everything done under such impossible conditions! Thank you Mikaela (?), Rachel, Sally, Jenna, Louise, Jenn, Lindsay (?) Taylor, Ted.and so many more whose names I did not catch or due to state I was in!

This is possibly the worst hospital experience I’ve ever had to date. I went to the emergency room earlier this morning with my mom who was having extreme chest pain & trouble breathing due to an ongoing problem with her esophagus, the doctor who came to check on her started to get very rude with her and proceeded to tell her “you need to calm down you're having a panic attack” & “I will not treat you until you calm down. ” Saying that to a patient who is having extreme chest pain and cannot breathe is so unprofessional and completely disrespectful. If she hadn’t been driven to the Victoria general hospital by myself she wouldn’t have gotten any treatment. Thank god she wasn’t having a heart attack because she would have died due to their lack of care. If I could rate this negative stars I would because that was just so completely mishandled by everyone there.

Was recently in the Emergency ward for treatment. The staff were patient, attentive and compassionate. Dr. Slade took time to answer my plethora of questions and was detailed and patient with her responses and attentiveness. I definitely felt comforted and validated being in the care of this hospital. Can't justly relay how grateful I am for the exceptional kindness and care.

I went to Saanich Hospital for a procedure the other day and the nurses (especially Peggy) were so nice & fun! They were actually playing old rock & roll which was very relaxing. First time I’ve ever heard music in a hospital. They should play music in hospitals more often!

Fantastic emergency hospital.
Had an emergency appendectomy. I was taken care of from the moment I walked in at 10am until discharge at 6pm post surgery. All the nurses, doctors, and care staff were exceptional. Thank you for taking care of me

The overall care was decent, given it was a little busy, the wait time was 3 hours. And that's not bad in my opinion, but the fact I waited that long for them to tell me that they ran out of the item they needed to perform the procedure. And then told me they're sorry and it should be okay and I probably won't lose my nail. And got sent home with my extreme discomfort and pain and zero solution for it. (Other than the pain killers I was already taking at home) so overall was a big waste of my time.

With the walk in clinics closed and telehealth appointments booked up for weeks, the only way left to see a doctor for an acute medical problem is to go to the emergency room and wait 3-4 hours. Aside from the unavoidable wait, I got top notch treatment all around. Nice triage nurse and a great and talented ER doctor.

I had my top surgery done today at this hospital. The surgical daycare staff were friendly and incredibly respectful of me and my pronouns. They made me feel very welcomed and comfortable. The surgical staff did an amazing job and kept my spirits high the whole time. The hospital was clean, organized, and followed COVID protocols to a tee. 12/10 would get surgery done there again.

Thanks for everything, and makensure to thank the staff for me!

Great service, in and out, everyone I spoke to were nice, the CT technician was super nice makes nervous people more relax Thank you for the care Pierre

Just like to say a BIG THANK YOU to AMAZING staff at SANNICH PENINSULA HOSPITAL and doctor B. Wheaterhead for making my knee surgery as a good experience. What are wonderful team work

This place rocks. Everytime I have been there nurses were fantastic not like the hags at the Jub. Doctors great to let me stay over night because the x ray tech was coming in early in the morning. Used logic and discretion love it.

So I went in to the emergency room for a potentially slipped disc i had called my GP and she asked for a cat scan so I can meet with her later this month and discuss treatment. When I went in at ten am I proceeded to the screening and then to triage where at 1015 is was given my only ice pack no one in waiting room and remember i am just there for a scan few people come in and get bumped a head of me fine where my anger comes in is at 430 after spending umpteen hours in the waiting and in the room waiting for a doctor a doctor comes in and says they wont do a ct scan for another five weeks I explained how my gp asked me to come in and get the scan I’m not here for prescriptions or even a plan of action my gp and I will figure that out. I was told there was nothing they could do to help me. Wasted day terrible institution i would rather wait and get treated at RJH or VGH

Had elective surgery here August 2020, staff were considerate, compassionate, and courteous throughout. Thank you so much!

The long term care unit is very cramped. Too many 4 bed wards which makes it easy for COVID to spread. No privacy. Poor rec therapy/activities. Not impressed.

Had to bring non ambulatory mother (82) in for some xrays. The front entrance greeter / hall monitor acted like she was doing me a favour letting me in to assist. When I asked to use the washroom she said there wasn’t one and only for actual patients.

I then told her that was unacceptable even during Covid times and where were people to go? In the bush?

This was August 13 th at 1: 30pm. She needs to work on her people skills as well as learn a bit of empathy.

In the hospital's Extended Care Unit, the long term care beds are very old, and cramped. The ECU has 116 beds in shared 4 bed wards. It is a decrepit warehouse for the elderly. It is extremely difficult to maintain proper infection control for COVID in these 4 bed wards. These wards should be shut down and replaced by a modern care home with single private rooms.

If you're of First Nations decent. I would not recommend seeking treatment at this location what so ever.

I suffered 2 slipped discs in my lower back. The ambulance medic I called to bring me into the hospital were extremely insensitive towards my needs and concerns.

Asking "why did you call us. You didn't need to call. "
Remarking that "Your body's not awake yet. Just wait an hour or so you'll be fine. "
Meanwhile I couldn't even walk.

Than when I get into Triage: I was not even allowed to speak with anyone in triage in person. I can hear the medic saying "He only wants drugs. Make sure he doesn't get any. "

After 3 hours of sitting. No scans. No real examinations. I was prescribed over the counter Tylenol.sent on my way.

I spent 3 weeks bed ridden.

If I had the option to rate a zero star review I would.

I have just come out of surgery today with Dr. Chris Taylor (full mastectomy, Gender affirming chest reconstruction) and I have never had surgery before, been hospitalized or been put under. I was very nervous and even though it's not like I expected anyone to be unkind, I am utterly blown away by how friendly and compassionate and patient the staff were. Throughout every single step of pre-OP rooms and with the anesthesiologist before going into the OR, I felt cared for and considered. Staff made me feel comfortable and always tried to make me smile and feel safe. Not only that but they were also so respectful on all occasions with my pronouns and chosen name. I am so incredibly grateful to the people who made this experience so wonderful and positive. Surgery is a vulnerable time but can be even more so in a surgery like this, and when it's your first time. Thank you so so much to all the staff who made this day so wonderful for me. You've touched my heart.

Dr. Fazlagic is a sweetheart. He has been so kind and respectful to mom. He is personable and thorough. Our medical system is so stretched. I have nothing but respect for physicians who have the courage to keep being committed to the patient in spite of their challenges.

This is the best hospital experience I have had in a long time. With great nursing and support staff, I found that my surgeon had everything me needed to do the best surgery on me that he could. Lots of warm blankets, lots of beautiful art lining the hallways near surgical daycare, are easy to find your way around.
Thanks nurse Jo!

The docs, nurses & staff here are incredible; So calm, friendly & professional. It was stressful having to go to the ER but every step of the way everybody was so reassuring & knowledgeable, I could trust I was in good hands. It takes really special people to be able to create such an environment. Huge respect and admiration.

If I could give 0 stars I would. Over 8 hours in the ER with a broken hand before I even saw a doctor. The imaging center wasnt even open when I was finally sent there by the triage nurse, meaning I had to walk around the hospital to find someone to notify the technician that they had a patient. Then I got to wait there for another hour while the technician finished whatever they were doing and made it back, just for an x-ray as the only patient who needed one. Then there was only one actual doctor on duty on a Friday night, which meant that I then had to wait for another couple hours beyond making it past the ER just for a doctor to glance at my x-ray for 15 seconds. Every single department I interacted with at this hospital was understaffed and unable to even provide an estimate on how long it would take to provide care. The administration should be ashamed.

Absolute piss poor service and care provided at this hospitals emergency room. The doctor did not seem to care much at all. I will never be back to this hospital. Only bright side was one of the nurses Bonnie, who was incredibly kind and caring other than that please avoid this hospital at all costs.

I've been in as a day patient for both cataract surgery (replacement with artificial intraocular lens) & capsulotomy a procedure (uses a YAG 1.09 um wave length laser) that takes not more than 15 mins and add in prep time inclusive waiting time to be not more than an hour. Note, the $2.75 parking time covers 2 hours was sufficed.
I've also been in for an emergency check in. 1 was chest pain after shovelling snow at home other was severe diarrhea that taking counter imodium fail to fix the issue.
The wait times on both instances was over an hour. By the time I was diagnose & admitted for day observation total between 4 - 6 hours until the various examination, drips, oral medicine given. Those visits were effective to eliminate my problems.
My opinion was that the staff were patient knowledgeable, professional and made me feel concern & caring.
Today's minor laser procedure took less than 5 mins but the "drops" to my eyes administered I had to wait for 1/2 hour to maximize the iris opening. Than walk out of San Pen to return home all in a "days" work.

Beautiful totem poles symbolizing respect to First Nations communities at the entrance to the hospital.

Nursing staff absolutely amazing! Cleanest hospital I've ever seen. Dietary- unappealing, tasteless. Sad way to treat people trying to feel better. Especially when meals are the only thing that break up the day and are looked for with anticipation and met with disappointment instead.

Some doctors and nurses are poor in their care and decision making. The hospital itself is just an overburdened nursing home. When you get a good doctor and good staff rotation the care is good. So it is a roll of the dice. I would travel the extra 20 minutes a go to a city hospital.

Had to visit emergeemergency on Friday morning. Checked by doctor. Given advice on how to proceed with issue. In and out in 45 minutes.