Safeway New Westminster Station

Came here from work for the advertised pork belly.
There was none! I was told to come back tomorrow @9. I asked for a raincheck and was told raincheck will not be issued for pork belly. What a waste of time!

I normally go for the chicken pesto on Ciabatta bread sandwich which I've ner been disappointed with but today I decided to try their Chinese food in the trays, hot n ready. Its priced by weight so in light of that I can tell you they are completely priced wrong. It cost me and the guy in front of me the same amount $18.30 for the fried rice with mixed broccoli carrots and chicken pieces. I was shocked when I paid and was disappointed with the amount of food which did not even come close to satisfying me. I was still hungry! Surprisingly enough Bourbon st.grill has larger portions and is significantly cheaper! Plus, Safeways version was not nearly as good. I was disappointed with the quality. Words of Advice: Safeway needs to assess that product for quality and price it down in line with other choices people have around NewWest station or they will find they are throwing out more than they are selling.

It's a Safeway. I come here a lot because the location is convenient, being attached to the Skytrain station. I get my prescriptions filled here too. It's a pretty popular location so sometimes they're out of some of the items that are on special and the deli sandwiches, which can be disappointing, but that's really my only complaint. The staff is friendly and I rarely need to wait long for a till.

Always well stocked and clean. Cashiers are nice and friendly will even make you laugh sometimes. I like shopping here

Very convenient, right next to the sky train station. Everyone is really nice and helpful!

Better than save on foods, good because it's convenient. Righ below skytrain so I can shop on the way home. The new scene + is a joke. Airmiles wasn't great, but it worked. What is it with "security" here? Evertime, you see them they are standing @ the door either on their phone or talking to each other. Never actually working.

Great location, very convenient but some of the older cashiers can be stuck up. Didn’t bother bagging my purchase or even handing the receipt to me. Avoid them!

Quite an orderly supermarket, it has a variety of products, it has a pharmacy, and it almost always has product offers.

This Safeway is the best Grocery store you could go to! The security guard in the morning is so nice he's always waving and smiling every day I go in there. The rest of staff is very friendly. The prices are very good while maintaining quality! A+

Very convenient to pickup groceries (for eg.on the way home from work) as it is located right at the Skytrain station. Unfortunately, there are quite a few homeless people seated right outside the store which can make for a nervous experience esp in the late evenings.

Honestly, a great place perfect location as it's directly located at New West Sky Train Station. Produce is awesome, vegan totally place is very clean which is VERY important for a place that sells purely food. I mean it's probably better than Save on maybe a little more expensive so it's hard to say but I love this location, will always be going back. 5 stars for the cleanliness and the nice ladies working the checkout. Very nice. I bought a nice veggie pack to make stew with turnip and cabbage and carrots etc.only 6.99 so make sure you get the veggies and fruit if you can in season or buy frozen if you have to much cheaper.

You need to supply bags. On a few occasions I have gone to Safeway forgetting the no bag deal is there.

Just terrible customer service (because of manager scheduling nor the employees themselves)

They have one poor girl working checkout while a lineup 10 deep has formed, and they have the gall to constantly make announcements that they are closing soon so please bring your items to the front. They were saying 5 minutes to close with 20 minutes left, because of their own incompetence. This place is essentially located so it'll survive, but it doesn't deserve e to.

Normally a quick and great place to shop.however, this one employee who was balding and had gray hair tried to tell me that i wasn’t charged when rbc mobile gave me the notification that i was after my card declined.while there was correction made on rbc mobile’s end, the employee was rude and completely ignored what i was saying about getting charged.

Almost 2 years into the global pandemic and this store provides a " covid corner" by the Starbucks where customers can sit and pretend to eat or drink without a mask on. Some are drinking a coffee but others are just using the wi fi. This puts the low paid staff at risk as well as the customers shopping in the store. Enforce the mask mandate, this store has customers who have to be told to cover their nose and mouth and to distance. It's not the staff asking them to do this, they are afraid to. Also if your groceries weren't so overpriced you might not need a gate and security dudes to protect them.
From accommodating anti-maskers to price gouging, have you seen the prices due to the provincial emergency? Taking advantage of this disaster to raise prices and it isn't necessary. Shame on price gouges like this corporation.

This safeway is great. Very big selection of food especially in the vegetable section. I love going there cause the staff is very friendly and helpful

Been shopping here for years and just posted pics now: Cheese with jalapeño focaccia and ultimate brownie triple chocolate cookies attached.

I really love this location since it’s open early. I’ve gotten flower arrangements for work and special occasions here. Also convenient to get groceries when done work as it’s on the way home! If I’m travelling for the day, I also pickup some snacks from here!

This store is clean, well-stocked, has friendly cashiers and has a Starbucks conveniently inside so if you need a snack or drink, there are tables and chairs available:)

Went to the Sandwich Bar late on Friday night as Robin was closing up and she took the time to make us a delicious sandwich. Thanks for the kind and friendly service!

Just an average Safeway but a very convenient place to stop and grab what you need if your entering the station or departing it.

Bought these grilling potatoes just to find rotten mouldy potatoes inside! For russet potatoes to go this rotten they must of been packaged a very long time ago. I also think it’s ridiculous that you have to pay for parking to go grocery shopping. There should be a 1 hour free parking for Safeway shoppers.

This used to be my go-to grocery store, it is right beside the skytrain has a decent selection and the aisles are a fair size, although not a single person in the store can understand the meaning of an arrow for the directional aisles, not even the staff.
However the other week they completely removed the option of plastic bags and replaced them with expensive "reusable bags" that look like they will break after a single use, or paper bags without any handles, also for a charge. The worst part of it was they did not have any sort of transition period where people who were unaware of the policy could be offered a plastic bag for a charge (which they didn't even charge for before the change). I have 6 reusable bags and I used to bring them every time, but once the pandemic set in I was told I wasn't allowed to bring them, so I broke the habit and had not yet reformed it, so it was quite a surprise the other week when I spent half an hour grabbing groceries to find out I couldn't carry them home.
Edit: Apparently I had misheard the cashier who I was speaking with at the self-serve checkout, I had thought they said $25 for the reusable bag, but it is actually $0.25, a reasonable price, still wish they tried to communicate when they must have seen me get frustrated.

Deceptive packaging and labels. Bought this shrimp platter expecting only shrimp but below it was two layers of imitation crab. No where on the packaging or label does it indicate there's imitation crab inside. False weight and advertising. You cannot see the imitation crab below the top layer of shrimp.

My go-to grocery store for a quick errands before I go home from work. They always have promotions almost everyday of the week. Accessible to transpo and has 2 dollarstore nearby.

Scanner code of practice didn't not apply to non ticket item will never shop from there especially the head cashier doesn't know anything

They have food, more food and even more food. Rest assured that they have food. They also have canned food. And frozen food. And chips. Who doesn't like chips? Their ready to eat food is not bad. Chinese and perogies, etc. Cannot go wrong with either. Safeway has better bakery goods than Save-On. Giant M&M cookies and stuff.

Somewhat more pricey than Superstore or Costco but on the other hand, Superstore and Costco are not a five minute walk away. There's also a Starbucks for all of your coffee needs. There used to also be a freestanding Starbucks in the same mall but it closed.

If you are looking for higher end stuff try City Avenue Market at the Quay.

Really nice grocery store that's right by the sky train station! I go there a lot for quick milk runs. It has a starbucks, a deli, and hot meal counters!

Late last year informed management about finding hair in both a bakery item and fresh turky breast within 1 week of purchasing each, now disgusted to find not 1, but 2 hairs in the marinated chicken breast we purchased yesterday. Threw away and ordered delivery. It was safeway branded so i assume it was packed there. Hair-nets need to be invested in or enforced, or suppliers contacted or something. Am i that unlucky. Strictly save-on-foods for us now.

Convenient location. Well organized, tidy and clean. Often busy during rush hours as it's located below skytrain and above the bus exchange.

This Safeway is awesome. I finally found a store that doesn’t violate social distancing. The staff are so kind. You really should feel like when you are shopping that the staff are not absent but also not in your way. I usually rank customer experience as #1 and this is pretty close. Nobody wants pushy people breathing down your neck. You want to focus on enjoying yourself and seeing new products. Shopping can be fun. I don’t want to see or hear the staff but I want them to be available and kind. It’s hard to find just regular people without an ulterior motive. We like to visit your store but if the staff are rude or pushy it’s uncomfortable. One caveat I find is that the staff is a bit like the store gets a lot of homeless but I’ve never seen one homeless person there.

Safeway is typical. Good sales prices but otherwise a bit expensive. This location is pretty good in terms of the entrance and exit being covered in toxic piegon poop and alot of undesirable ppl but that not Safeway's fault specifically. That is a problem of all stores at New West station

Wouldn't reccomend. Bought an item from another Safeway, next day came to return it and for some reason my return was denied because I had to take it to the original Safeway. Seems like the manager Eva was just too lazy to process my return and made up some excuse to not do it. Wasn't a nice person to deal with

What a lovely store. Very well laid out. Great deli with a huge selection of hot foods including Chinese food, fried chicken, mac and cheese. Lots of comfort foods. Service is very attentive. Prices reasonable especially on sale items. Great selection of fresh produce and a large floral department. Very handy for those using SkyTrain, as you do not have to leave the station.

I live above this Safeway and it's our go-to for everything. We go almost every 2-3 days and we've never once had an issue. Fantastic service and great groceries. Highly recommend

It's a nice store and the staff are really nice there and helpful.too.busy store though as it is at new west station

I like Safeway, but only for sale items, often overpriced produce and higher prices across the board. Always friendly and quality goods.

This location is best for people on public transit.not convenient if you drive and need to park your car.you have to buy a parking pass each time just to pick up groceries.it looks brand new and clean I will say.

Clean well layed out and line ups np
Selection is good espcially produce
Staff leaves something to be desired

Was harassed by the LPO at this store followed around the store and while checking out at the till with my purchase the LPO decides to walk through the same checkout lane as me pushing past me and the clerk helping me.the assistant manager when I called to request a reason for this happening to myself tells me she has no idea if the LPO was following me or someone else.umm there's 15 minutes until you close and maybe 12 customers in your store and when I go from one side to the other and the same guy not doing very good undercover work follows me and comes through the same check out line I know for a fact that he was following me does nothing its shameful for a company not putting paying customer or customers in general first and try to help them.over all worst experience ever in a grocery store in my life.oh might I add I am security and have done LPO (LOST PREVENTION OFFICER) AND DO BODY GUARD WORK its very insulting to have someone harass and dismiss our provincial health authorities regulation of 6 foot distance between people.and a company like safe way distance regard it aswell.hope they do something about this as it will only get worse for future customers.

High marks for convenience. I had to pick up something in a hurry and I was through the checkout and back on the Skytrain in 5 minutes.

This place is awesome. It's huge and the stores surrounding it with the Skytrain makes this Safeway so awesome.

Doesnt have as much as the bigger Safeways close by, but it gets the job done. Smallish Asian section, but lots of produce and a well stocked hot bar and the bakery area is nonexistent compared to others, but good for a general shopping experience!

It's alright.
But I got stopped outside the doors for shoplifting, I gladly let him check my stuff, because he was definitely not taking my Christmas Candy I got as a gift away from me!

Great / convenient location near the skytrain and good selection. Biggest problem is the staff at the meat department. Went down hill drastically a few years ago. Old staff was knowledgeable and helpful. Current staff knows very little about their product, are of no help and could benefit from some training.

I just went there earlier in customer service to receive my money in western union and I wait for almost have an hour because the lady just went on her lunch break and when the lady arrived said that maximum of $200 only are allowed. In the first place why the guy there did not told me that so that I didnt wait for almost have an hour. Poor Customer service.

I've never had an issue here. Typical higher-priced Safeway goods with a nice selection of hot foods. Exceedingly convenient for picking things up on the way home during a commute.

Convenient location and great hours of operation but it gets super busy during the after work rush.
There isn't enough space for people to line up and this creates a lot of congestion between the check stands and aisles.
I find it hard to find a staff when I have needed help finding something several times they have just pointed and told me the wrong place to look.
The starbucks here has amazing service though.

I particularly like coming to this Safeway for their Deli and Bakery; which is very good when compared to Save On Foods in Royal City Center. (In my personal opinion) If you are ever looking for cinnamon buns, I highly recommend theirs.

Easy-to-access grocery store with much fresh produce, a pharmacy, & whatever else you really need for quality of life.

Many fast food outlets available and restaurants nearby. Dental clinic, Freedom Mobile, Dollar Store, RBC, and Safeway at Station.

It may be a cheap grocery store but the customer service here kind of sucks. I ate here too and asked them if they can heat up my food for me or know where I can do it myself.said I had to pay Extra to heat up my food.when I got my food back it still was very cold, it was barley heated up.not only this, walking in the entrance near the Starbucks inside had an awful smell. The washrooms here are always very dirty.

Nice large store right on the New West SkyTrain platform. Go in once a month w/ a client, and it never seems overly busy which is nice.

This location still remains open until midnight. And when they are preparing to shut down for the night, the announcement alerts everyone in a very polite tone.

Good place for shopping for your kitchen. Fresh fruit, vegetables, dairy, bakery, deli meat, spices, various kitchen essentials, frozen foods etc. Good place for quick bite. Starbucks coffee

Convenient location. It has a self check out. I come here often. The checkouts can get crowded at times but it's a good store with a wide selection. So yeah, easy place to stop on your way to or from home. It's kinda just your typical Safeway. Shame to see them disappearing or being replaced by lesser chains.

Quality foods, and good service, one of the first Safeways I've been too that actually opens more tills when it gets busy, so you're not standing in a line forever just to but two things:)

Safeway is a great choice in supermarkets, they are sometimes a bit more pricey but the quality is much better than Walmart and even Superstore. This location is clean and the staff are pretty good.