Sandman Suites Surrey-Guildford

My stay at Sandman Hotels is amazing after a flooding situation - this place is like home. My PH room is beautiful and very clean and the staff have been amazingly wonderful, friendly and gracious and have made my stay very pleasant. Special thank you to Joel, who helped me order pizza and took care of my order while I was in distress trying to get some things taken care off. Five stars all the way

The Hotel was fantastic, The location was superb all thanks to Mr. Joel for his hospitality and service. Best work would love to stay here again!

My stay, here was amazing. I was able to get a beautiful suite for a reasonable price. Joel at the front desk was exceptional. I’m definitely gonna stay here again.

Great location, very friendly staff, we ended up in a PH suite with full kitchen, large fridge too!
Beautiful view
Quick drive into Vancouver also
1 star off as the toilet paper is horrible brown paper!

I love the set up of my room. I had a full kitchen washer dryer and a balcony! I felt at home

Manjeet was so incredibly helpful and welcoming upon check-in. Was the best start to my stay.

Best stay ever, Manjeet was very good at front desk. Looking forward to stay with you again

The ability to have our own food during our extended stay was so valuable. As well as the space the room gave us we didn’t feel crowed or on top of each other

I’ve stayed at sandman twice for two weeks for work in Surrey.

Great service and great staff. Room is always clean. For long stays, it’s definitely a hotel you can stay at. The suite has a dryer, washer and a kitchen which is great, I don’t need to do laundry elsewhere or order out.

Also, great location, there’s a mall across from the hotel, a couple of restaurants and Walmart (walkable distance).

I had the pleasure of being checked in by Anu. She is extremely friendly and welcoming. I was a few hours early and was able to get into a room. I hope Sandman takes care of her, she is an amazing brand ambassador!

Loved the stay. Very friendly staff and great service. Special thanks for Abner for letting us check out late. The view from my suite was spectacular. I think the property is a bit old, but it was a great stay overall.

We were very happy staying at this hotel. Anu was very friendly at the front desk and the housekeeping staff were also very helpful. We found the housekeeping staff named "Kulwinder" was very kind and efficient, she made sure we had the housekeeping supplies that we needed to make sure our stay was enjoyable. We will be returning to this hotel again. Thank you

Very happy with our stay, staff were friendly and informative on restaurants and amenities in the area. Room was comfortable and clean

Great hotel. Stayed here for a youth hockey tourney with 9yo and we had a blast. Staff (especially Anu) went above and beyond to get us what we needed and make our stay the best. Thank you folks!

ThANK YOU ANU
Stayed in Sandman Guildford property for the first time. We had a really nice time. Anu was really kind and she helped us for everything for my family to make our stay memorable. Will come back again & see you soon ANU

Friendly and polite staff. Very nice interior. Attended all our needs during our stay. Definitely our 2nd home in surrey.

We have stayed several times at this location! It’s easy, clean and the staff are great! I had a small dilemma with something I forgot in the hotel room and I was quick to call to find it! They found it and I was able to pick it up the next day! Thanks again! We will be returning in future!

This sandman was the best sandman hotel we’ve ever visited. Mary rose was wonderful and I would definitely recommend this hotel to anyone. Should be 5 star! Thank you Maryrose and sandman suites!

We were unable to stay in the first suite offered as it smelt so strongly of cigarette smoke it was uninhabitable. Also the floors had not been cleaned prior to our arrival. We requested to change suites which was honored with no issue. Our second suite did not smell of cigarette smoke however it was absolutely filthy and rundown. The walls were dirty the carpets were covered in stains. There was a pile of cigarette ash beside the couch. The bathroom faucet had not been cleaned. There was inch thick dust ion all the outlet covers. The coffee station was covered in coffee splatter. I wouldn’t let my children take there shoes off because the carpet was so dirty. The room was absolutely disgusting and we will never be returning to a Sandman suite again. I brought it to the attention of the front desk staff as we were checking out. They were apologetic but did not offer any compensation of any kind.

Was told at check in, not safe area after dark. Stepping out the elevator on 3rd floor reeks of cigarette. Not the cleanest. 1hr after check in Front clerk asked "how my newly renovated" room was, and also asked for a 5 star review. Sorry, but I'm honest. Very poor renovations. Breakfast consists of coffee and packaged muffins. Overall it was a place to sleep.

Stayed here in the past few days, really a nice place to enjoy. Need to check out this morning, but due to something important and I need extend my stay till tomorrow. The front desk agreed at same rate and have made key for me. Then I returned my room. After about 20 minutes, they called me and said my room was booked by someone else, and The Hotel Was Fully Booked. I was upset but can do nothing. After a while, I checked there are still rooms for sale online, there are still rooms for sale for today! And price went up a lot.

The hotel is old and needs a major update. The A. C.location is not in the bedroom which makes it difficult to keep the bedroom cool.

This is our first time staying at this hotel, we stayed at the 12th floor and the room was unclean, visible popcorn and dirt on the floor. Kitchen stuff was incomplete and dirty. General manager entered the room at night WITHOUT permission (while people were still inside), a huge violation of guests privacy. Very unprofessional. Would NOT recommend.

Spent 4 nights with my wife and 15 month old. Didnt recieve proper room service. The second day asked what I should do about full garbage and was told I could take it downstairs to the parkade where there was garbabge bins. The lady said she would send someone to collect it that day and when the guy came he gave me extra bags. The following day I went to front desk and asked if room could get cleaned and was told it could no problem, and that day no room service. I called on our last day and asked for service. We left the hotel at 9am and came back 9pm. The only service that the hotel staff did was take out garbage and changed towels. Spending over $200 a night I expected better service. I even sent an email when I got back and didnt get a response back. Very poor follow up. With an online rating of 4 stars felt like a 2 star.

Stayed here for just over a week while visiting family with my spouse. Excellent hotel with really friendly staff and very clean comfortable rooms. Great secure underground parking with key card access. Rooms feature spacious living space with fully stocked kitchen and the best feature for a longer stay, a in room washer and dryer! Will absolutely stay here everytime we travel to the Surrey area and highly recommend to anyone. The only downside is the Moxies has recently closed after falling victim to profitability deficit after COVID. Would have been a bonus to onsite for quick access to food. Hopefully something is put back in soon! Overall a great stay!

Ideal location near the freeway and shopping. Parking is tough if you have oversized vehicle as the spots are limited. Plenty of space in the 2 level underground with good height clearance. 2nd level is secured 24/7 with room key access. The Sandman Suites Guildford is always my first choice. Book early as it is very popular.

All the management staff were courteous and remained professional with their public relations and communication towards me and I felt valued to them as a customer

Booked this hotel through Expedia's subsidiary Bookety. The price listed was $250. Nowhere says it's in USD! Here in Canada why would they advertise in USD and without mentioning the currency? ! Very deceitful. I only found that out when I went through the charges with my CC company. Called Expedia and was pushed around. They clearly are not bothered to explain the questionable practice. Had to file a chargeback claim with my CC. I can't be the only one that's scammed by these online booking sites. Very dishonest. Stay away from Expedia. They need to go bankrupt.

Now, about the hotel. Their carpet is so filthy, that my babies ran on the carpet barefoot and their feet becomes black. The kitchen surface was so sticky. The mattress has no support whatsoever. There's no complementary breakfast either, no swimming pools or gyms. Very mediocre at best. Would not recommend to friends or family to stay here.

My stay is great. Staff is excellent and friendly. The room is great has everything you need. My only complaint is the appliances are old and a few didn't work. Floors weren't cleaned after the last tenant. Overall a great stay.

Really don't appreciate the staff at this hotel using my personal information to find and contact me on social media and having to block them. This type of behaviour is very unprofessional and unacceptable. Hopefully this is dealt with accordingly and never happens again. Will never stay here again.

This place is a total rip off. The room cost 310 dollars a night! So for that kind of money I would expect it to meet some basic quality/hygiene standards. First when I arrived at the hotel there was nobody at reception, so I was waiting for 5 minutes, turns out they were talking to the police who were on site for some reason. Not very confidence inspiring. So 5 minutes later the receptionist arrived and on top of the room fee he asked for a 200 dollar “safety deposit”. Then gave me room keys and keys for they underground parkade. In the hallways of the parkade there was a used mattress just sitting randomly in the middle of the hallway. The whole place smelled like stuffy and moldy and carpet was full of stains. So I got to my room (room 804) and the first thing I noticed is that the whole room smelled like alcohol, like someone spilled hard liquor on the floor the night before and they weren’t able to clean it. The room looks run down. Finally, don’t have room service and the receptionist just me to use an app to call DoorDash. All in all, this is the stuff I would expect from a 70 dollar motel. On top of it, on the second day the receptionist hiked the room fee to 320 dollars a night. Avoid this place at all costs!

Service was excellent, location was great being just off the highway and close to guildford and tons of restaurants.

We travel a lot and have stayed at multiple places, but this has been one of our worst experiences - both in terms of quality of rooms and the customer service. To add to it, the price was exorbitant. I wouldn't even want to pay half the price for the quality we received.

ROOM: Really dated, run down and highly needs maintenance - broken blinds, torn wall paper, unclean counters, dirty and peeling bathtub. The view from the room is of a huge powerbox and some garbage, pretty disgusting.

SERVICE: The second night we stayed, the AC stopped working. It was hot and we couldn't sleep. I called the reception and the person came over to help, which was basically asking me to adjust the thermostat which was already set to 20C. But since the AC wasn't working, the room was much hotter. The person said that was all he could do (aka thermostat adjustment) and left. We barely managed to sleep at night. Again, called the reception for help in the morning, they responded someone would come and check, but no one showed up. After 1 hour, I called again to check, and they stopped picking my call! We were so frustrated that we checkout out a bit early to not deal with them.

Never staying here again and will suggest friends and family to avoid this place as well. Total rip-off!

Amazing suites, big kitchen and living room. They have in suite laundry which was absolutely a bonus. The balconies are spacious some with gorgeous views of the mountain. Guilford Mall is only a block away. Unfortunately there was no restaurant at the hotel while I was staying but it does have a rooftop patio.
Would definitely recommend stay here!
Parking is a little tight at ground level, but there is underground parking for smaller vehicles

Not impressed for the price we paid. We did get a dog friendly room so we may be in the lowest part of the hotel……. We were supposed to get the $20 Starbucks for a “dreaming of summer deal” they initially didn’t give any. Then went to ask. They gave 10. When we realized it was only 10 we had to ask again. The bed sheets had some sort of makeup or stain on the fitted sheet and something sticky on the other sheet. We asked for new ones and we were handed a fitted sheet and a new duvet cover. The walls were damaged and the sink is leaking.

To not be completely negative, the staff was very friendly

Would not come back. Expected way better for $315 a night.

Nice rooms, nice staff, beware tall pickups have to park outside with limited space as manager won't ask the cars to park in the underground lot

Stayed here for three nights from 5/23/22 to 5/25/22. It is at the heart of Surrey, BC. Maintained very clean and very well. It is probably a Apartment building converted to a hotel. All are Suite rooms with 1 or 2 bedrooms. A full sized kit hen is available for long term stay. Close to all amenities in Surrey. Very safe place for staying alone and car parking is secured as well.excellent service

We stayed the 3rd floor. So run down and disgusting. It needs to paint, counters, blinds, wallpaper, moldings. Clearly has had many leaks. The view is of giant power boxes right outside our window with garage all around them. The walls were dirty with drip marks all down it. The room has a horrible smell to it / the fridge is gross. Can't believe Sandman would have their name behind this hotel.

Amazing service and spacious, clean suites! We were so well greeted by Vanessa, Mary Rose and Josephine who provided the best check in experience, as well as being pleasantly surprised at the clean, spacious suite with a full kitchen! Our family felt so much at home, and we look forward to being back. Thank you Sandman Guildford!

Had a great time, stayed over the weekend for a con with some friends. Hotel staff were friendly and helpful when we needed some extra blankets. Would recommend to anyone looking for an affordable place to stay.

Good service and Staff very amiable. Cozy rooms along with a beautiful view. Thanks Sandman Suits. Surrey (Guildford).

Hotel a little dated, great price for the stay. Suite size was large, big living room with gas fireplace plenty of closet space with fully fitted kitchen and laundry in suite.

Spacious suites for a small family. Very Neat and Clean. The front desk associate was very friendly. The check-in process just took around 5 minutes. Its like a home away from home.

Good service. Plenty of room for a multi-day work stay. The room was clean when I arrived. The wifi in my room was intermittent and slow. The rooms are a little dated and well-worn but I don’t mind.

This place took money pre authorized it from my girl friends debit Visa for a room that they wouldn't rent to us due to no credit card and the debit credit card wasn't usable cause they couldn't pre authorize it for the damage well that's messed up cause that would be theft I am sure of that

Had a staycation with the wife. Good rooms for what you pay. Clean. They used to have a moxie's here but no longer here.